Solved emachine vista operating system disk will not install

June 29, 2012 at 17:03:25
Specs: Vista Home Basic 32 bit, Celeron D356 / 2 Gb

eMachine T3604 came with a Vista Home Basic 32 bit operating system disk. After clearing the hard drive, I tried to use it to restore Vista. It hung up with a message indicating missing files. Disk is in good condition, no other error messages.


See More: emachine vista operating system disk will not install

Report •

#1
June 29, 2012 at 18:31:41
Some disks need information on the hard drive. Usually it is in a hidden partition. Contact Emachines for replacement media.

Hang up and live.


Report •

#2
June 29, 2012 at 19:32:18
✔ Best Answer
Hidden partition holding files necessary for install from OS DVD? Sounds like a bad policy for those losing or having to blitz a hard disk. Fortunately not the case this time. Although it appeared the Vista OS DVD was in good condition, this was purchased by the client as a used system, and I had a thought that the DVD might have been damaged slightly even though there was no rough scratches or error messages to indicate this. Turns out I remembered a trick that worked once on an unrelated occasion - I copied the DVD on another machine, and the copy installed without problems. Sometimes another DVD drive will read a compromised disk more successfully. Happy ending - client will be pleased. I hope this trick helps someone else sometime.


Report •

#3
July 1, 2012 at 20:37:37
No eMachine system I've ever heard of came with a Windows disk when it was new. They're well known for not having any disks at all included with them.

However, there may have have been a program installed by eMachines that you are supposed to use to make a Recovery disk set with, or, in one case I know of, the user was required to make the Recovery disk set before he could intiallly use the rest of Windows. and if you or someone else did that, the first disk MIGHT be a Vista DVD, but it's more likely it's merely the first disk in a Recovery disk set that must be installed one disk after another.
As far as I know, the program only makes a full set of disks, NOT a single recovery disk that requires that there is data on a Recovery partition on the hard drive.

In any case.....
You should get NO ERRORS AT ALL when reading files from the CD or DVD. If clicking on Retry or similar does not help...
If you DO / DID get errors, something was not right !
See Response 7 in in this,
http://www.computing.net/answers/ha...

starting at

BELOW

"Errors reading from the CD can be caused by....."


Report •

Related Solutions

#4
July 2, 2012 at 04:55:27
Tubesandwires- point of information. As I wrote in answer #2, there was an OS DVD that came with this eMachine and marked as such, it was indeed factory issue, not something created by the end user. I did notice that it was copyrighted to Gateway, which I suspect picked up eMachine at some point. There apparently was some damage undetectable to the eye which caused the "missing files" message. To repeat, copying the DVD on another machine got around the problem, and Vista installed without issue (except the usual interminable update process to get it to sp2 and beyond!).

Report •

#5
July 2, 2012 at 09:29:16
"Hidden partition holding files necessary for install from OS DVD? Sounds like a bad policy for those losing or having to blitz a hard disk."

I don't make policies. The slim profit margins of computer production does. Also a loaded new computer is way more than a single or a few dvd's can hold now. Speed of recovery is also a consideration.

I'd think that your system has a problem more than just the dvd reader. They tend to simply work or not. A memory bit issue or controller issue would be more likely.

Hang up and live.


Report •

#6
July 2, 2012 at 11:49:58
We're glad to hear that you have solved your problem.

" As I wrote in answer #2, there was an OS DVD that came with this eMachine and marked as such, it was indeed factory issue, not something created by the end user."

I'm a slow typist, and sometimes I have the page for a topic loaded for a while without refreshing it before I have finished typing and have submitted a response post.
I don't think response 2 was there in the un-refreshed thread when I had finished making what became response 3.

I have responded to probably at least a hundred topics about eMachines systems on this site and on another site, and a very common thing in those is the person said the eMachines system came without any Recovery disks.

That's the very first time I've ever heard of an eMachines system coming with any Recovery or Windows disk when it was new.

"....this was purchased by the client as a used system...."

You can buy Recovery disks for eMachines systems, from the eMachines web site, and/or from a small number of other web sites on the web. If it was a used system, how can you be sure the system originally came with it ? The original owner could have bought the eMachines Vista DVD from the eMachines web site or from one of those other web sites.
.....

" I did notice that it was copyrighted to Gateway, which I suspect picked up eMachine at some point. "

Acer, eMachines, and Gateway are all companies of the Acer Group of companies. Acer bought out eMachines first, Gateway later, years ago. In some cases some of their models use the exact same mboards for more than one of their brands, although the mboard has a bios version specific to the brand.

"There apparently was some damage undetectable to the eye which caused the "missing files" message."

I have come across many Dell , Compaq, and HP systems that originally came with XP on them that came with either a Windows CD, or a Windows CD and at least one other disk that had drivers, sometimes programs, on it, when they were new. The Windows CD had brand name system labeling, not the Microsoft holograms and labeling. E.g." XP Home SP2 Re-installation CD" or similar, and when I compared the contents of the CD to the contents of an official Microsoft OEM CD for the same version with the same SP updates or no SP updates, all the files on the Windows CD supplied with the brand name system were identical to the ones on the OEM CD, with the exception that certain OEM files had been modified.

Is the Vista DVD an actual "factory" disk, or is it a "burned" disk ?
If it's a burned disk you can see where the data is on the disk.
...........

Some brand name systems have a second partition on the original software installation on the original hard drive that has all the data that is necessary to install what was originally on the C partition. That's often called the Recovery partition.
Some brands hide that from you seeing it in the Windows installation; other brands allow you to see that it's there, but strongly discourage you from altering the data on it in Windows when you try to access it.
In either case, that second partition is shown in Disk Management in Windows, and when you boot the computer from the Windows CD or DVD and choose to see what partitions are on the drive.
Sometimes there is a program installed in Windows by the brand that allows you to make either a Recovery disk set, or a single Recovery CD or DVD for booting the computer from that allows you to use it along with the data on that second partition to restore the original contents of C; sometimes that's built into the bios version - you don't need a disk to run the Recovery procedure - you just select the Recovery option in the bios, or while booting the computer if a line pops up regarding that, or similar

Some brand name systems have a second partition on the original software installation that is for something else - it's too small to be a Recovery partition.


Report •

#7
July 2, 2012 at 16:15:27
Tubesandwires- as to your question, the Vista OS was a DVD, not a DVD-R. It was pre-sp1 if that will give you any clue as to age of issue. The Gateway was in small print in the copyright notice. Maybe the machine was originally sold without such a disk as you suggest, I don't know. Client bought the system used from TigerDirect and had no trouble with it until blitzed by a virus attack. Thanks for the info linking Gateway and eMachine to Acer.

jefro- if you are going to provide an OS DVD for a system anyway, why bother to put some of the files necessary to load it on a hard disk hidden provision? Not being a major system manufacturer, I don't make policies either; like the end-user client, I just evaluate them. And a policy like that doesn't save margin anyway (a DVD is large enough to withstand even the gluttony of Vista), just adds frustration to end users and those trying to help them. Thankfully, the problems (at least those not intrinsic to Vista itself) ended there.

Thanks to both for responding. Quality input like this speaks well of the blog.


Report •

#8
July 2, 2012 at 18:38:04
Thanks for the Thanks.

Report •

#9
July 3, 2012 at 17:23:13
Why are you questioning me on this cd dvd deal? I only report what is fact, not how you feel it ought to be. It is fact that companies use a special disk to boot your computer. It then looks to a source on the hard drive to restore.

I see nothing wrong with the deal. It works.

Hang up and live.


Report •

#10
July 7, 2012 at 04:07:45
Tom's Guide sent me a message to select "best answer"; there was no icon on my own second posting, but that was the answer to the problem. Hint to whoever maintains this blog - maybe the "best answer" icon should be available to all so that if the original poster stumbles on the answer, it can be selected.

Report •

#11
July 7, 2012 at 06:47:33
Only the person who started the topic can select a best answer, and you may not be able select your own post, since it isn't an answer posted by someone else.

Selecting a best answer flags the topic as Solved, whether it has been or not, and apparently you can't change which one is best answer after you have selected it.

It's not essential to select a best answer.


Report •

Ask Question