do I know if I need a modem or another NIC?

April 12, 2011 at 05:42:51
Specs: Windows XP
How do I...HI, I am having an issue with getting an Internet connection, I am unsure if I have a bad NIC or if I am having issues elsewhere such as a modem problem (which all the lights are on and the ISP says it is showing no problems) or if I need new drivers. I cannot get on line, I checked the Network and Sharing Center in my computer and nothing is showing up, no icons of any. I called my ISP and they are saying that it should all be fine, The lights on my modem are working like they should, If I go to Device Manager in my computer, Under the Network Adapter (I think) everyone of the icons below it are showing a yellow warning sign with the triangle and ! point? Should I try to uninstall (it is an option there) even though I cannot get online to find any type of drivers? If anyone can help I would greatly apperciate this!!! Also I am using Vista Basic OS. Thank you very much for any ideas or help with this issue :)

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#1
April 12, 2011 at 05:45:52
The asterisks in Device Manager indicate that you haven't got the drivers installed properly for your network adapter. Have you just installed Vista? In which case you need to go to the computer/motherboard manufacturer's website to get the drivers you are missing, especially the chipset driver which should always be the first one you install.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#2
April 12, 2011 at 05:53:47
Thank you! No I have not just installed it, I have had it going on 2 years now, it just seemed to have happened when I turned on my computer sooo, Can I do that get the drivers from the manufactures website from another computer on a flash drive, for I cannot get on the website at all to download anything? Thanks again for the reply!!

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#3
April 12, 2011 at 08:05:23
You will be able to download them to a memory stick or whatever - majority of manufacturers have the drivers listed under 'support' on their webpage(s).

However, if it's only just happened after two years then something else must have caused the problem so without more information I cannot be sure it's just a driver issue.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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Related Solutions

#4
April 12, 2011 at 17:22:41
Try using uninstall on the error items from within Device Manager (so that no errors are showing). The system will reload them on reboot and this might fix the problem.

Please come back and let us know how you got on.


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#5
April 13, 2011 at 05:40:34
Thanks Derek, I will certainly give that a try and let you know how it goes!!

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#6
April 13, 2011 at 05:47:19
I'm not sure if its a driver issue alone or not, either. I am going to do the uninstall and see what happens then if need be I will replace the ethernet card, I looked on the back of my computer where I plug in the modem and the lights are not on, so I guess I might have to replace the card. I'll let you know what happens from there!

Thanks friends for all the suggestions and help!!


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#7
April 13, 2011 at 06:04:54
Before you install the new card, remove the old one, reboot and see if the asterisks have gone that you mention in your first post. If they are still there, then your issues may not be with the card.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#8
April 15, 2011 at 18:59:55
johnr, you are exactly right! I got another card and did exactly that, took the old one out, rebooted and the astericks were there, although I did install the new card, but after I took the old one out and rebooted, however even with the new card there was no luck :(

I bought a new modem and still the same issues,

I do thank you for all your help and ideas!

The bright side of this is it can be a good project for me :)

Again Thank you VERY much!!!


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