Compaq c70 will NOT connect to Internet

January 14, 2014 at 09:30:54
Specs: Windows XP
From out of the blue, my trusty Compaq Presario will no longer connect to the Internet,
it WILL connect via wireless and/or wired to my router, but from there onwards it will not actually get onto the Net
Other wireless items in house, inc iPad and iPhone connect easily as does this pc, after being in the loft for three years.
Any ideas or suggestions please????
I'm on regrettably Windows VISTA I'm afraid.....................

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#1
January 14, 2014 at 14:26:25
What happens? If you get an error message from the browser let us know exactly what it says.

You could temporarily try another browser (such as Firefox if you are using IE), which would tell you/us if it is a browser issue.

Always pop back and let us know the outcome - thanks


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#2
January 14, 2014 at 23:21:14
My default browser is Mozilla Firefox however thinking that it might be a problem with the browser I already tried accessing through I.E. But had the same result.....No connection.
(I'm not a technically minded person but) I think I'm missing a command or have inadvertently changed my log in settings. On my pc which runs Windows XP I can access a screen which tells me which software has recently been changed but I cannot find this facility on Vista?? I can also readily access the Net through my wifi with my pc. It is only my Presario laptop which will not connect
Thanks

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#3
January 15, 2014 at 00:56:59
Run Tweaking.com - Windows Repair
http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Copy and Paste the contents of the following log in your reply:
C:\Program Files\Tweaking.com\Windows Repair (All in One)\Tweaking.com_Windows_Repair_Logs\_Windows_Repair_Log.txt

When you get to the final step, check/tick these.
Repair MDAC & MS Jet
Repair Hosts File
Remove Policies Set By Infections
Repair Winsock & DNS Cache
Remove Temp Files
Repair Proxy Settings

message edited by Johnw


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Related Solutions

#4
January 15, 2014 at 01:02:24
John
I'd love to run Tweaking.com but as I cannot get onto the Internet ..........

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#5
January 15, 2014 at 01:33:50
"but as I cannot get onto the Internet .........."
You go to a working comp, download it & put it on a thumb drive.

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#6
January 15, 2014 at 01:37:46
Doh!!
Brain not engaged yet.....(but in defence I thought it ran from the website.
Will try
Thanks!!

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#7
January 15, 2014 at 02:03:43
"Brain not engaged yet"
I was waiting for your reply, I thought you may have been in the Northern hemisphere & locked in by bad weather.

I'm here.
http://www.timeanddate.com/worldclo...


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#8
January 15, 2014 at 02:11:57
Jeez
You're frying in Perth!!
I'm wading in the damp UK!
Although in this instant don't think damp has got into my laptop

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#9
January 15, 2014 at 10:57:19
Ok guys
Even tried system restore after backing up all my docs etc.
Still no good but windows network diagnostics says "Cannot communicate with Primary DNS Server""
Any ideas apart from chuck the laptop away.…???

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#10
January 15, 2014 at 14:26:20

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#11
January 16, 2014 at 08:48:34
John
Both tried, neither worked but thanks

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#12
January 16, 2014 at 09:07:18
Did you manage to run tweaking.com?

Download these two programs on another computer and transfer them across using a thumb drive:
MalwareBytes
http://www.filehippo.com/download_m...
(use green icon top right of page).

ADWCleaner
http://www.bleepingcomputer.com/dow...
(use "Download Now @BleepingComputer" button).

With MalwareBytes you install the program by double clicking the download file, then run it afterwards.

For ADWCleaner there is no "install", you run the program by double clicking the downloaded file. After the Scan, if you go for the Clean it will remove all dubious toolbars, although you have options to first retain anything you wish - not usually a good idea.

Copy/Paste both logs on here (see Report tab for ADWCleaner). It's not that a virus or malware is really suspected but by running these two it would gives an indication about whether there is anything of that sort around - you never know.

Always pop back and let us know the outcome - thanks

message edited by Derek


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