clean up cd for toshiba laptop

Toshiba Satellite a135-s7406 laptop
September 7, 2009 at 11:15:31
Specs: Windows XP
having trouble with daughters laptop. it keeps saying we need to insert the windows vista clean up cd. this was a gift and it came with nothing. anyone have any suggestions. we took it to staples for a re-boot (not sure what it was called) just like a service on it or something. it worked for a little while but now telling us again to insert clean up cd. help !!

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#1
September 7, 2009 at 11:17:30
How long is a "little while"? If less than 3 months take it back to Staples.

i_Xp/VistaUser


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#2
September 7, 2009 at 12:00:35
I doubt the machine is asking for a "clean up" disc. Never heard of anything like that. I suggest you post back with the error message verbatim.

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#3
September 7, 2009 at 12:04:27
we took it back in july. But i just tried to get on it my self to see exactly what it says when turning it on.
This is whats happening:
WINDOWS FAILED TO START. A RECENT HARDWARE OR SOFTWARE CHANGE MIGHT BE THE CAUSE. TO FIX PROBLEM:
of course it says to insert windows installation disc and restart computer(WHICH we dont have ) and if you dont have it contact your system administrator or manufacturer for assistance.
File: ntoskrnl.exe
Status: 0xc0000098
Info: windows failed to load becuase a required file is missing, or corupt.

I am not real smart when it comes to this stuff, but do we need to purchase a new disc or what?

thanks for your help


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Related Solutions

#4
September 7, 2009 at 12:12:00
Try safe mode.

Oh & BTW, what is the model type of your Toshiba? ... NVM, got it.

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#5
September 7, 2009 at 12:17:07
I tried that and it says the same thing.

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#6
September 7, 2009 at 12:23:37
Can you get to the "Advanced Boot Options" screen? You do this by repeatedly pressing the F8 key at boot. If you are able to get to that screen, try the "Repair My Computer" option.

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#7
September 7, 2009 at 17:33:55
Link to the owners manual.
http://www.csd.toshiba.com/cgi-bin/...

As above try safe boot options.

Look to see if when you power on the system you get a F key choice for hard drive recovery tools.

You can use almost any vista (maybe windows 7) DVD to try repair. Don't re-install, try repair tools.

If you do get it working make a DVD as shown on page 57.

Playing to the angels
Les Paul (1915-2009)


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#8
September 8, 2009 at 00:53:03
THE KERNEL IS MISSING OR CORRUPT.
as the message said

95% chance you have accidently deleted the Kernel.
One can do this if "show system files and folders"
is activated and one does not know what one is doing.
Happens all the time ;-)

5% chance the Kernel is corrupted.

In both cases:

One need a bootable CD or floppy and all startup files for Vista (in this case as we are in the Vista area)
Boot with CD and copy the startup files to c:\
Make sure they are from the right version!
Also important is the boot.ini cause in this file the path to your startup files is stated, but 99 out of 100 it will work.

You will probably think this Syzygy guy is out of his mind and I have no clue what he is talking about.

But it is the easiest way to get your PC back to life.
I am on the other side of the Globe so I can't drop by therefor you have to find somebody who can do this for you.

This is a half hour job so don't get ripped ;-)

Success



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#9
September 8, 2009 at 14:17:24
Look to see if when you power on the system you get a F key choice for hard drive recovery tools.

Hard drive recovery tools are a toshiba way to recover system.

Playing to the angels
Les Paul (1915-2009)


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#10
September 9, 2009 at 19:04:51
It looks like i will need the cd. the search is on.

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#11
September 9, 2009 at 21:39:14
In addition to being fired up about fixing this problem, you need to have a defined plan of action. At this time, I'm not even sure what disc you are on a search for - XP or Vista. While I assume that your Satellite A135 came pre-installed with Vista Home Basic (32-bit), your OP also lists the OS on the machine as XP -- which one is it?

Assuming you have Vista, I can only hope you are contemplating doing a Repair Install with the disc you are looking for so as not to lose data. However, I don't know how you intend to get your hands on a Retail Home Basic disc because the machine never came with a System disc & if you were to order a replacement, what you are getting isn't going to be an OS disc but a Recovery media & you sure can't use that for a Repair Install of your machine, unless your plan is to restore the machine to factory-state.

If that is your plan, you don't particularly need a disc for that. Your machine was preconfigured with a recovery partition in case you ever need to restore the machine to its factory-state doing the course of your ownership. Just so you know, this is going to wipe the machine clean & it is advised to backup any critical data you might have on it before embarking on the recovery process.

Your manual should have the instructions needed for a complete recovery. But, you can also find PDF information related to the exercise here & here & here if your manual isn't at hand.

Good luck!

BTW: Did you ever try "Last Known Good Configuration" from the advanced startup menu at all?

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