cant restore my laptop..diagnostic comes up

Hewlett-packard Compaq presario cq5500f...
October 16, 2010 at 18:07:46
Specs: Windows 7
tryin to restore my compaq laptop...when i turn it off..then turn it back on..diagnostic pops up...nothing that says restore shows up..we tryd doin the f11 key but nothing..

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#1
October 16, 2010 at 23:53:50
... try "holding-in" the <F10> <key> after turning "on" the power button.
.............................(F10 or F11 should be displayed on bottom line of screen)

... might be worth looking in the programs listing for "HP" recovery media creation.

.

... Posting is provided "AS IS" with no warranties
http://a.imageshack.us/img833/1862/...
Grrrr... ...im


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