Can't play music CD's or DVD's on my Dell laptop?

July 29, 2012 at 13:59:28
Specs: Windows Vista
Why doesn't my CD player play music cd's or DVD movies? I have purchased my 1st laptop a pre owned Dell Inspiron 6000 with Vista home installed on it. They kinda play but not very well at all. Is there anything I can do to fix it that does not require large amounts of money?

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#1
July 29, 2012 at 14:13:41
What happens when you try to play music or movies? Is there an error? Or is it really slow?

You've been helped by a 14 year old.


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#2
July 30, 2012 at 05:02:50
The Inspiron 6000 is approx 7-8 yrs old. I doubt it came from Dell with Vista installed on it. It looks like it origially came with XP Home & 512MB RAM, so unless the RAM has been upgraded to 2GB, Vista will run like crap. I hope you didn't pay much for it.

Here's the owner's manual:

http://support.dell.com/support/edo...

http://support.dell.com/support/edo...


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#3
July 30, 2012 at 05:39:52
Hi luckylinda

My name is Ananya and I work for the Social Media and Community Team at Dell. I regret to hear about the issue you are facing . As you mentioned "They kinda play but not very well at all." Could you please explain this in detail. Are you able to play some cd`s ? Have you checked with the windows cd if it works or not ?

Glad to assist you!

Thanks and regards
Dell_Ananya_K
Dell Social Media Responder
https://twitter.com/DellCares
http://www.facebook.com/Dell


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Related Solutions

#4
July 30, 2012 at 05:58:27
These Dell responders have little tech experience. All they do is enter keywords into the Dell data base & then spit back an answer at you.

Here's the important questions that need to be answered:

- did your Dell originally come with Vista? Based on what I could find, it did not. It came with XP Home or XP Media Center.
- has the RAM amount been upgraded? Again, based on what I could find, the 6000 originally came with 512MB RAM. That's OK for XP (barely) but is no way near enough for a decent "Vista experience". If you have less than 1GB RAM, you should be running XP, not Vista.

You can try installing VLC Player to see if that will allow you to play CDs & DVDs smoothly. But I suggest you completely wipe the hard drive & do a fresh install of XP, not Vista.

http://www.filehippo.com/download_vlc/

C'mon Dell dude, do your homework.


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#5
July 30, 2012 at 08:07:10
I regret to hear about the issue you are facing

The Dell people must be pretty low spirited by the time they answer multiple questions here.

You've been helped by a 14 year old.


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#6
July 31, 2012 at 16:03:45
Re #5

... wouldn't be quite so bad if they ever bothered to come back to posts.

Always pop back and let us know the outcome - thanks


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#7
July 31, 2012 at 16:36:09
Yes indeed... I haven't seen one time where Dell people post a second reply... LOL shows what their tech support is like. I've done the online chat thing with them, and the help people take 2 plus minutes to respond!

You've been helped by a 14 year old.


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#8
October 19, 2012 at 23:22:35
It might be a software problem, anyway when you purchased your laptop you encountered this right away or after some time? Try updating your windows to latest definition and also try VLC Media player.

On the other hand it might be a hardware problem as well, make sure that CDs/DVDs are not corrupt, try playing on some other system if you have.

You can also view http://www.techyv.com/questions/una... for more help.

I hope it would be of some help.


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#9
October 20, 2012 at 07:52:27
We last heard from this poster on 29 July.

Always pop back and let us know the outcome - thanks


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