Can't log on to my user.

Hewlett-packard Hp smart buy probook 531...
September 14, 2010 at 08:28:00
Specs: Windows Vista
When I try to log onto my user on windows, I click on my username and type in my password then shortly after it says Windows service service failed the logon. I don't want to lose all my files (photos, music etc.) It logs into other users but not mine. This happens everytime I try to logon. I have tried restarting my laptop but no use. I tried to see if I could do anything about it by logging on to other users, and when I tried looking at something it wouldn't let me get onto it because as my user is the administrator it asks for my password, and when I enter my password it doesn't do anything. Does anyone else have this problem?

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September 14, 2010 at 08:38:46
Can you logon under any administrator account?

Can you post the specific error?

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September 15, 2010 at 08:53:54
No it will not let me log on as the administrator at all, which is the only account that cannot log on. I have one administrator, 2 other family members and one guest, and the administrator is the only one which will not log on. I tried it in safe mode and it worked, but I didn't really know what to do after - as I don't know much about computers or laptops.

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November 25, 2010 at 11:34:39
yes i am suffering from the same problem

so plz can any one help me out of this

i hav lot of data in it.

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January 4, 2011 at 12:23:56
That's happening to me to, and i called DELL support and they wanted to charge me $60.00 to fix it!!! PLEASE HELP!!!!!

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January 27, 2011 at 10:35:56
mine same i cant get passed log in tried safe mode and still no joy

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