can't get internet connection.

May 5, 2011 at 13:53:41
Specs: Windows Vista, 6.00 GB
I have 1 PC with 2 accounts on it. One can access the internet with no problem and suddenly, tuesday night, I have no access to the internet on the other account. We didn't add any programs, etc. I have no idea why this would happen. Obviously, it can't be the internet connection? Please help. Also, I thought about going back 3 days and "restarting" the computer - I don't know what you call that but If I had internet on Monday, couldn't I just go back to monday on my computer and start over? Thanks, Debra
I have vista on my PC, everything was fine, I have norton everything, malware, Ccleaner and Ad-aware - they were all working fine together before this?

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May 5, 2011 at 14:21:27
logon to the problem account
go to a cmd prompt as administrator
type ipconfig /all
do you have a gateway entry and ip address?
can you ping them successfully?
can you to a tracert successfully?

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