Can't access BBC Food website

July 5, 2013 at 05:42:49
Specs: Windows Vista
Up until recently I frequently visited the BBC Food website from South Africa but now every time I try to access it it redirects me to the unotelly website? Any help or explanation would be appreciated as I'm not the most competent person when it comes to computers. Thanks

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#1
July 5, 2013 at 06:39:19
Hi dazedandconfused,

Please try a different browser and check if the issue persists.

If the website open properly using a different browser, reset and remove the cookies from IE using the link mentioned below:

http://support.microsoft.com/kb/923737

http://support.microsoft.com/kb/278835

Also, I would suggest you to perform a complete scan using the antivirus installed on the system.

Thanks & Regards
Manshu S
#iworkfordell


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#2
July 5, 2013 at 12:24:45
Good advice in #1.

It is quite possible that your country (server) is redirecting it - policy matter.

Always pop back and let us know the outcome - thanks


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#3
July 7, 2013 at 13:28:05
Thanks for the help but unfortunately as Derek mentioned in his answer, the server keeps redirecting me and when I click on the website suggestion that I'm given it redirects me once again to the unotelly website with the following message, "UnoDNS Setup is ok but please update your IP address." I have however never used this site and don't have their IP address. The US Foodnetwork website also seems to be doing the same thing.
Once again thanks for the help but I suppose I shall have to live without these 2 websites. ;)

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Related Solutions

#4
July 7, 2013 at 13:29:39
Did you try another browser (Firefox or whatever) just to be sure?

Otherwise, it's a pity but thanks for letting us know.


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#5
July 9, 2013 at 05:33:41
Hi dazedandconfused,

Sorry for the late reply as I was away.

As mentioned by Derek, please check with the ISP (Internet Service Provider) if it is an issue with server redirecting the website.

Also, did you perform virus scan using the antivirus installed on the system?

If you have Norton installed on the system, refer to the link mentioned below:

http://nortonsecuritysoftware.com/t...

Thanks & Regards
Manshu S
#iworkfordell


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#6
July 13, 2013 at 08:58:50
Hi Dereck, DellManshuS

I have Kaspersky and used their virus scan, even downloaded the Kaspersky TDSS Killer to see if it would remove the 'redirect virus' as mentioned on the Norton link you gave me but to no avail.

I can't seem to go onto the two mentioned websites on my laptop, however when I use my Blackberry it seems to work perfectly fine even when using my wi-fi at home. I will call my ISP and see if there is any issues with the server redirecting the website.

Thanks
dazedandconfused


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#7
July 13, 2013 at 09:01:54
Sorry and to answer Dereks question, I used IE, Safari and Google Chrome to no effect. It kept redirecting me to another website no matter which browser I used.


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#8
July 13, 2013 at 13:45:44
If your server knows nothing about this it might be a virus.

There are two programs worth using for starters:

MalwareBytes:
http://www.filehippo.com/download_m...
This is good at finding and fixing what your antivirus might miss. Use the latest version. The Quick scan is adequate.

ADWCleaner:
http://www.bleepingcomputer.com/dow...
This finds unwanted addon Toolbars which often incorporate malware.
The Scan shows what it found, the Delete removes all of them. I have found it safe to allow this but if you prefer to paste the log on here first we can advise.

Always pop back and let us know the outcome - thanks


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