after downloading windows update laptop would not restart. how do i get my laptop to restart or just simply start
Two choices: (1) Restart, tap F8 a few times as it's booting to get to the advanced menu and choose 'last known working configuration' - problem here is that it may re-download the update & get you back to square one. (2) Restart, tap F8 a few times & this time choose 'repair my computer' - this will eventually give you options to repair the start-up, which should work in the majority of cases unless you have a hardware problem. "I've always been mad, I know I've been mad, like the most of us..." Pink Floyd
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