|Hey, so it's my first time posting here. I usually work with computers quite a lot, and I've manually removed viruses before, so whenever there's a problem with computers in my family, I'm usually the one they go to. The computer in question here is my uncle's computer, and it's a little over my head this time. Upon startup, the computer immediately goes into a blue screen of death (the blue load circle doesn't even spin). Sometimes the computer makes it to the desktop before it crashes, and other times, it stops just before that. The error message reads:|
STOP: 0x0000008E, 0x825F5C19, 0xA757391C, 0x00000000)
Safe mode still boots up properly, but there are no available system restore dates or backups. I tried uninstalling the most recently added software (which was Norton Antivirus, and a Windows update), but uninstalling these didn't fix the problem.
I should be able to provide the ntbtlog if requested, but this site says not to until requested.
Any help or suggestions would be greatly appreciated. Thanks in advance for any tips you may have.