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Solved BSOD STOP: 0x0000008E on startup

September 5, 2011 at 09:19:20
Specs: Microsoft Vista Home Premium, Intel Core Duo 2.00 GHz / 1014MB
Hey, so it's my first time posting here. I usually work with computers quite a lot, and I've manually removed viruses before, so whenever there's a problem with computers in my family, I'm usually the one they go to. The computer in question here is my uncle's computer, and it's a little over my head this time. Upon startup, the computer immediately goes into a blue screen of death (the blue load circle doesn't even spin). Sometimes the computer makes it to the desktop before it crashes, and other times, it stops just before that. The error message reads:

STOP: 0x0000008E, 0x825F5C19, 0xA757391C, 0x00000000)

Safe mode still boots up properly, but there are no available system restore dates or backups. I tried uninstalling the most recently added software (which was Norton Antivirus, and a Windows update), but uninstalling these didn't fix the problem.

I should be able to provide the ntbtlog if requested, but this site says not to until requested.

Any help or suggestions would be greatly appreciated. Thanks in advance for any tips you may have.

See More: BSOD STOP: 0x0000008E on startup

September 5, 2011 at 10:28:12
✔ Best Answer
I would boot into safe mode with networking. download the Kapsersky rootkit utility, update if necessary. Let it scan.

You could then run a scan with Malwarebytes or Super Antispyware, sometimes a virus causes fake BSOD's.

if this fails to find or resolve the issue it could be a bad ram module....though it does seem to boot fine in safe doesn't hurt to run the built in test in vista. Simply click Start, then in the search box type memory'll see it show up in the list it brings up....follow the instructions and that will test the ram. You could also try the system startup repair option ran from the Vista DVD, or a built in recovery module included with the computer. Also while working in safe mode and you still have access to your files, would be a good time to back up important data on the computer before attempting repairs, if you end up reinstalling atleast you have your data. Those are some things to try.

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September 5, 2011 at 19:23:48
I ran both of those programs on the computer in question, but I had to port their respective .exe's over from my other computer using a flash drive; for some reason, internet doesn't even work in safe mode. In fact, opening the command prompt and typing "ipconfig" returns "Windows IP Configuration" and then just a few blank lines; no numbers or anything like I would expect. Dunno if that information is relevant, just thought I'd provide it. Anyhow, neither of those programs found anything. The memory diagnostic didn't find any issues either. Good suggestions about the files, though, I didn't even think of snatching them out of safe mode.

Any other suggestions? Or even methods to get Safe Mode with Networking online?

EDIT; Just as a check, I rebooted in safe mode with the ethernet cable already plugged in; now It knows the ethernet cable is there, but Internet connection still isn't up, and "ipconfig" now returns:

"Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :"

And then the same things for Local Area Connection* 9 and 10.

EDIT #2: Okay, I messed with the settings again and got internet access, but the Media disconnected messages still appear. The computer still can't boot outside of safe mode.

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September 6, 2011 at 15:02:01
When you boot up press F8, brings up a mode is the first option, don't choose that one.....choose safe mode with networking. As you say there is no internet in just safe mode.

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Related Solutions

September 6, 2011 at 15:06:28
You could test the hard drive, by downloading a diagnostic utility from the maker of the hard drive...probably have to make a cd from the iso you download and then boot off the cd to test the hard drive.

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September 12, 2011 at 16:15:03
I actually ended up backing up all of my files in safe mode, and then "restoring the C: drive to its original factory state" (an option from the Vaio support menu within startup repair). I had to reinstall a lot of my programs, but the problem is solved. Thanks!

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