BSOD caused by hardware

July 4, 2009 at 22:24:43
Specs: Windows Vista 32 Home Premiun SP2
Product
Windows

Problem
Shut down unexpectedly

Date
7/4/2009 10:17 PM

Status
Not Reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini070409-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 124
BCP1: 00000000
BCP2: 84EA23F0
BCP3: B2000010
BCP4: 00010C0F
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

BSOD only occurs while playing World of Warcraft. All drivers are up to date. Downloaded and installed the Debugging Tools for Windows (x86). Ran and viewed 4 dmp files. All files said error caused by hardware. So how do i find out what hardware is causing the issue?


See More: BSOD caused by hardware

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#1
July 5, 2009 at 02:37:07
If it is a hardware problem, I suggest you do the following ( By the way, have you recently replaced your graphics display adapter ? ):

Go to the Gateway's web site, check again and update, if updates are available,

1...BIOS
2...chipset drivers
3...graphics adapter drivers
4...other hardware drivers such as soundcard, NIC, etc..

I also suggest you visit Gateway's faq and forums if there are any and search thru the internet the error codes which you have written down.

Hope the above helps.

Regards

SuatCINI


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#2
July 5, 2009 at 20:01:17
All the drivers are up to date. I have no new hardware. The video card is an intra graded NVida 6150. Been all over Gateway Forums and nothing.

It got worse after the install of SP 2


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#3
July 5, 2009 at 20:58:54
Download memtest and test the RAM. Also check the temperatures, preferably in the BIOS, to see if there is overheating. You should also run a program like GPU-Z while playing World of Warcraft to see if the video card is overheating.

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Related Solutions

#4
July 6, 2009 at 00:56:10
You did not mention if M/B BIOS is up to date, too. The more careful you are in answering the questions you are asked by forum members, the quicker you solve your problems.

Regards

SuatCINI


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#5
July 6, 2009 at 03:12:44
I agree with the above replies , Over heating of the GPU is most likely

If you think that SP2 is part of the problem , uninstall it , if only for diagnostic purposes . After all it can be reinstalled , If you want it .

Sp2 for Vista is not like SP2 for XP , With XP , SP2 was a leap forward in security , this is not the case with SP2 Vista .

If you want to play graphic intensive games like WOW you may want to consider a graphic card upgrade .


.........


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#6
July 7, 2009 at 07:41:56
1...BIOS
Gateway test said up to date

2...chipset drivers
Done

3...graphics adapter drivers
Done

4...other hardware drivers such as soundcard, NIC, et
Done

Memtest 834.9% 0 errors

Core Temp
CPUID 0x40F32
APICID 0
Revision JH-F2
Processor AMD Athlon 64 X2 5200+ (Windsor)
requency 2611.68mhz ( 200.90 x 13.0 )
Platform Socket AM2 ( 940 pin )
VID 1.3500v

Core #0 53 - 54 C
Core #1 51 - 52 C

SP 2 made it worse but it was doing it a lot before. The above test numbers are not in game. I will re-test while playing.

If you think a new video card is on order, can u recommend a ATI card? No more NVida. My son has a much older machine with 1/2 the stats of this machine. He does not experience any problems while playing.

Oh and Thank you very much for all your help.


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#7
July 7, 2009 at 08:21:54
I have the side of case open and made sure it was clean, checked everything and blew any dust out. Checked fan blades and block spaces for dust as well.

downloaded Speedfan 4.38

Win9x:NO 64Bit:NO GiveIO:YES SpeedFan:YES
I/O properly initialized
Linked ISA BUS at $0290
Linked nVidia MCP61 SMBUS at $1C00
Linked nVidia MCP61 SMBUS at $F400
Found nVidia GeForce 6150SE nForce 430
Linked nVidiaI2C0 SMBUS at $3D403E3F
Linked nVidiaI2C1 SMBUS at $3D403637
Linked nVidiaI2C2 SMBUS at $3D405051
Scanning ISA BUS at $0290...
SuperIO Chip=IT8726F
IT8712F(J) found on ISA at $290
Scanning nForce2 SMBus at $1C00...
Scanning nForce2 SMBus at $F400...
Scanning I2CNVidia SMBus at $3D403E3F...
Address $2D appears to be WRITE ONLY...
Address $2E appears to be WRITE ONLY...
Address $48 appears to be WRITE ONLY...
Address $49 appears to be WRITE ONLY...
Address $4C appears to be WRITE ONLY...
Address $50 appears to be WRITE ONLY...
Scanning I2CNVidia SMBus at $3D403637...
Address $2D appears to be WRITE ONLY...
Address $2E appears to be WRITE ONLY...
Address $48 appears to be WRITE ONLY...
Address $49 appears to be WRITE ONLY...
Address $4C appears to be WRITE ONLY...
Address $50 appears to be WRITE ONLY...
Scanning I2CNVidia SMBus at $3D405051...
Address $2D appears to be WRITE ONLY...
Address $2E appears to be WRITE ONLY...
Address $48 appears to be WRITE ONLY...
Address $49 appears to be WRITE ONLY...
Address $4C appears to be WRITE ONLY...
Address $50 appears to be WRITE ONLY...
Found ACPI temperature (40.0C)
End of detection


Fan1 1945 - 2184 rpm
Fan2 1160 - 1700 rpm

GPU: 0C
Temp 1: 55C
Temp 2: 46C
Temp 3: 25C
Temp 1: 40C
Core: 51C

Vcore 1: 1.38V
Vcore 2: 2.48V
+3.3V: 1.79V
+5V: 5.54V
+12V: 11.84V
-12V: -10.88V
-5V: 0.22V
+5V: 5.00V
Vbat: 3.09V

Temp 1: Shows and over heat symbol at 55 - 57C
Core: Shows and over heat symbol at 50 - 52C


The Core temp program still at Core #0 = 52 - 53C and Core #1 = 50 - 51 C

Apprears to be over healing. So now what?
Could this be from the low grade Video Card?
Please note I am now beyond my knowledge of computer hardware.


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#8
July 7, 2009 at 12:38:56
The temperatures seem all right. There is no overheating. Besides, if there is overheating, you should see signs of it before BSOD such as corrupted graphics and/or screen freezing.

This seems more of a RAM stick issue. How much RAM and how many RAM sticks do you have ? Can you remove half of RAM sticks and test your game ? Can you repeat the test removing the other half and putting back in the first-removed sticks and test your game again?

Regards

SuatCINI


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#9
July 7, 2009 at 13:21:01
4 ram sticks 1 g each. paired.

I don't get corrupted graphics and/or screen freezing. I do get is skipping movement and then what appears to be a lag spike then BSOD.


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#10
July 7, 2009 at 15:03:47
I agree that the temperatures seem OK, but were those the temperatures while playing World of Warcraft ? Did you try GPU-Z for the video card temperatures ?

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