Booting Stuck at Blank Screen with Cursor

February 25, 2016 at 17:28:17
Specs: Vista
Yesterday I return to my dwelling and found the Vista desktop at a blank screen with a cursor. It was in a Windows environment. I CTRL-ALT-DELed to get Task Manager and the only thing "running" (well, "not responding") was "personalized settings." It boots okay in Safe Mode. I ran "chkdsk /f/r" twice on the drive. Still boots into Windows but stops at a blank screen with a cursor, and I can still bring up Task Manager and see those settings still not responding. Maybe one of the crashes it constantly gets destroyed the user profile? But it booted into Safe Mode showing all Desktop icons with no issue.

In Safe Mode I created another admin account and tried to boot into that, but same result. Just hangs at a blank screen and if I CAD into Task Manager, the personalized settings will not be responding, and killing it not help. I really can only CAD to restart computer into Safe Mode is my only option.

Last Known Config not helped either.

Thoughts?

Thanks.

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#1
February 25, 2016 at 18:42:01
Usually when you can get to Safe Mode it isn't a hardware fault.

Might be worth doing a System Restore from Safe Mode to a date just before the problem came along. It will keep your own data.

Always pop back and let us know the outcome - thanks


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#2
February 26, 2016 at 10:01:06
From another board I posted this (based on your suggestion, Derek":

Last night, and I am surprised I even had it enabled, I had went into System Recovery and found a Windows Update occurred at 3aEST Wednesday and that is the last checkpoint. I went for a checkpoint for that time, which was 3h earlier. My system is not set up to do updates automatically. Only manually. I do not know how it went through, or which update. Maybe when I check today I will see if any updates are lingering. I spent some time fixing a bunch of things last night when I got it back up that, after several years of running fine, due to the restore. Like certain program loads and such.

So as of last night, the desktop is running, just running slower than normal. Will see what happens now.

No idea how an update went through and caused my Desktop to no longer load.

I reply as fast as I can, but it could be hours or months.


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#3
February 26, 2016 at 13:16:21
Fairly good news then. There are a stack of reasons for slowness but briefly:

Overheating. HWMonitor (freebie download) will give you the temperatures.

Malware & Viruses. ADWCleaner and MalwareBytes freebies are very good at finding and fixing these (use both) if they are not deep routed.

Too many background programs running - msconfig in Run box and look in Startup tab.

Always pop back and let us know the outcome - thanks

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#4
February 27, 2016 at 11:01:22
I found one of these updates was the culprit.

Update for Windows Vista (KB3118401) and Update for Microsoft Security Essentials - KB3140527 v4.9.218.0.

I did both together, Desktop failed to load. Restored. I did the MSE one by itself, and the Desktop failed to load. I restored the OS and did the Vista one and came up fine. So, the problem seems to be with the MSE update causing my system to boot into a blank screen, causing me to see "personalized settings" not responding in task manager.

I reply as fast as I can, but it could be hours or months.


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#5
February 27, 2016 at 11:21:44
Good find. If you Google KB3140527 you will find you are not alone. Best give it a wide berth until MS have it sorted again. It is not the definitions updates it is the new program version v4.9.218.0 which has been giving some folk hassle.

Bit of bad luck though because I had MSE for years without any trouble and now have no problem with Windows Defender on Win 10. I used manual MS updates generally on Win 8 but ironically I always let Windows Defender have its way.

Always pop back and let us know the outcome - thanks

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#6
February 27, 2016 at 19:39:49
No, it is a very old unit. I have had to Doctor it many times.

I reply as fast as I can, but it could be hours or months.


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#7
February 28, 2016 at 07:53:33
I'm probably being dozy but you lost me with what you were responding to in #6.

Always pop back and let us know the outcome - thanks


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