Black Screen/no icons/no taskbar

Hewlett-packard / G50
June 3, 2009 at 08:50:31
Specs: Windows Vista
So My mom and i have a HP G50 laptop and we turned it on and we logged on to our administrator account. got a black screen and mouse cursor. nothing else. tried restoring it to march. scanned everything. called tech support. said i need to factory restore it. but i have some video and photos i need to save in order to do the restore? can anyone tell me how to acess my files before i have to do this?

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June 3, 2009 at 10:02:49
... try tapping "F8" key @ boot-up select Repair option




"...pentathol makes you sing like a canary"
... got brain freeze

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