Battery alert will not boot.

December 17, 2013 at 20:48:22
Specs: Windows 7
Battery alert . Will not boot

Electric went off and on while using my Dell Opitplex 755. Now I have an Alert, battery is low.
Does this mean I will be able to use it if I replace the battery because it willnot boot at al

l now.,

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December 18, 2013 at 00:04:34
So you had it hooked up to the charger when the power went off? Other than the charger, were any other powered devices connected to the laptop? It should still run off the charger even if the battery is bad, assuming the charger is good. I assume you've attempted to charge the battery.

Other than the alert does anything else show on the screen?

The outage may have damaged the charger or a powered device may have had a voltage surge when the power came back on and damaged the laptop.

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December 18, 2013 at 08:32:54
Power flickers are impossible to predict what will happen on your computer. The most serious scenario is your motherboard is damaged but it could be as simple as replacing the power supply.

I would take the power supply out of the desktop if I were you and try just another one - you could also do the same with the power cord. If you don't have one and are out of warranty, you'll have to purchase 1 and that's not a big deal, it's less than $100 to buy usually - and of course a power cord will be even less than that.

If not, then call Dell Tech support and see what they'll get you. If they can send you another power supply that'll be the optimal next step....otherwise you'll have to decide whether you want to pay for that or a new motherboard. If you have to buy parts I'd start with the power supply, see where it goes.

If you have to buy a new motherboard and can't replace it yourself (most people can't), it's probably better to just replace the desktop, unless it's something that's essential to running a business or something.

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December 18, 2013 at 13:38:56
Disconnect from domestic supply and remove battery. Hold power off/on button down for about 20 seconds. Put it back together and see if this helps.

Always pop back and let us know the outcome - thanks

message edited by Derek

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December 18, 2013 at 18:51:42
I guess an optiplex 755 is a desktop. The battery message fooled me. So the battery must be the cmos battery, which isn't really a problem. Whether your power supply and/or motherboard were damaged by the power failure depends somewhat on what else, if anything, shows on the screen when you start it up. So maybe you can post back with that information?

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