If they are using the free version they can't call for help as it's not included. I don't use the software anymore so don't have it installed, just kept my AOL email address since I didn't want to change that. Only thing I can think of is are you using the latest version? Have you tried to uninstall and resintall the AOL software? Are you using dial up or connecting free through high speed? You can google AOL help boards or some such to get to them that way if you can't get into the AOL browser and use keyword help. I am pretty sure if you are connecting free through high speed the free online help boards are still around. Mary
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