Acer eRecovery: Hidden partitions

February 12, 2009 at 08:23:50
Specs: Windows Vista
I got my hard drive replaced last year by Comet on Call and ever since then Acer eRecovery has been missing from my computer. I've been experiencing problems with my computer again but unfortunately I can't runa system restore becuase the eRecovery is missing from my PC.
I have spoken to Acer about this and they said that the only reason for eRecovery having been lost is if when Comet "repaired" my PC they didn't set up the hidden partitions properly. Unfortunately Comet are refusing to accept any responsibilty for this and Acer say that I will have to pay £48 for new a disk.
I have tried pressing F10, F8 and various other combinations at the boot stage, but the computer simply brings up a DOS screen with Windows Error Recovery, before booting as usual.
Does anybody have any ideas of how I could avoid all this and if eRecovery is still on my PC then how can I find it?

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#1
February 12, 2009 at 11:01:13
If Comet on Call is NOT an authorized service center for Acers, consider this a lesson and fork over £48 for the disks. I believe this Acer "disks" will not only wipe out everything on your hard drive, it will also build the recovery partition and finally restore Windows in its factory condition. This is the only way where you will be free of all the problems. By the way what led you to Comet on Call and for what reason?

i_Xp/VistaUser


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#2
February 13, 2009 at 05:39:54
Comet on Call are the Customer support company for the eletrical shop Comet. It's a well known nationwide shop and they are authorized to repair computers. Unfortunately, like most companys who make mistakes, they are unwilling to accept the fact that this is their doing. Is there not anyway to get the hidden partitions set up without erasing all my data? Since I don't have Acer eRecovery I can't back up my computer properly...

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#3
February 13, 2009 at 05:57:53
First tell us whether or not the computer is working.

i_Xp/VistaUser


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#4
February 13, 2009 at 06:43:22
The computer works, but I am having problems with it. I keep getting bluescreens and crashdumps and my graphics driver keeps failing. So it needs to be sent in for repair but I can't do that until I have backed up the PC and ran a recovery to ensure that it isn't a problem with the software.

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