Firefox NOT remembering login details

Gateway Atxstf
August 15, 2010 at 06:56:47
Specs: WinMe, 1Gb
In Firefox 2.0.0.20 (the latest version that will work in WinMe), the username and password for Virgin WEBMAIL is prompted, but the identical information for an identical login form for Virgin Broadband USAGE is NOT prompted; and the settings for REMEMBERING the login details are ineffective FOR THIS SITE. I have tracked differences between these sites to differences in 'Page Info' in Firefox's Tools menu, but I cannot change the Page Info for USAGE to be the same as for WEBMAIL.
I have failed to trigger login-details-prompting by 'artificially' adding them to the stored passwords list. Can someone help me make Firefox prompt the login details for USAGE as it does for WEBMAIL ?

Basty


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#1
August 15, 2010 at 08:39:27
http://support.mozilla.com/en-US/kb...

might help?

And this site offers a suggestion too... It may be a Virgin issue?

http://forum.aumha.org/viewtopic.ph...


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#2
August 16, 2010 at 00:29:00
trvir
I first asked Virgin. 'They' said it was a browser issue.
I.E. does no better.

Basty


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#3
August 16, 2010 at 02:44:59
ummm... more research then required...

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Related Solutions

#4
August 16, 2010 at 03:06:12
For what it is worth .....
Firefox3.6.8 in WinXp does not even prompt the logon details for Webmail - so for neither Virgin Usage nor Virgin Webmail. I am inclined to think that there must be something 'tweakable' in the Registry - but have no idea where to start.

Basty


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#5
August 16, 2010 at 05:46:54
I think I noted something about that in a brief google trawl using your header as the string/search term but adding in the version... i.e.

Firefox 2.0.0.20 not remembering login details

Perhaps have a similar trawl and see if anything useful comes up?


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#6
August 16, 2010 at 07:16:56
Trawling with "Firefox 2.0.0.20 not remembering login details" brought up only my own posts to numerous other forums.

Basty


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#7
August 16, 2010 at 10:10:37
mmm OK... Have you tried to get any help from Firefox support?

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#8
August 17, 2010 at 03:11:57
I have and am still waiting for a response.

Basty


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#9
August 17, 2010 at 05:26:49
meanwhile - presuming it "might" be a registry issue.. Have you considered trawling your way through assorted software sub-keys looking for any that relate to firefox; and seeing is there a value set to say 1 and it possibly ought be a 0; and visa-versa...

Not quite sure (in thruth not all) just what you would be seeking exactly... but?


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#10
August 17, 2010 at 06:13:25
Thank you - even if it is just one step in the right direction. I will look at keys involving Firefox (and /or Virgin).

Basty


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#11
August 17, 2010 at 06:27:40
I had a look-see at the current/latest firefox version we are using at work in XP/sp3. We also of course have IE8 running.

Went thru' all keys and couln't see anything that might apply... But possibly as we are obviously on corporate lan (one of several); and also not using Virgin... (The outfit I work for "is" an isp amongst other things...)

But have a look-see regardless and certainly anything re' Virgin...


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#12
August 17, 2010 at 06:32:49
Incidentally a google trawl using:

firefox not remembering login details

- with no mention of actual version... does bring up a lot of hits. May be worth to use that string and see what may be useful from there?


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#13
August 17, 2010 at 06:42:01
I've tried search the registry for Virgin - there is one 'key', but it is for email and has a line about prompting password. A search on 'Firefox' brings up so many that it is daunting to start.
I will try the 'trawl' - thank you for the hint.

Basty


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#14
August 17, 2010 at 06:58:11
When I get a chance (likely tomorrow evening rather than this Tuesday evening) and have a look-see at my firefox details. I'm on XP/sp3 and current version firefox... but possibly there is much that is similar re' registry keys etc.?

The registry keys (firefox) on my work workstation are not that many; mainly in: local machine hive.


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#15
August 17, 2010 at 07:17:49
I did the trawl - and indeed found more references. The most promising one was about the bookmarklet. I have tried the bookmarklet again ( with more confidence due to practice) and am sure I did it right. The result : "The page at http://mybroadbandusage.virginbroad... says:
Removed autocomplete=off from 0 forms and from 0 form elements, and removed onsubmit from 0 forms. After you type your password and submit the form, the browser will offer to remember your password." However, there is no improvement.

Basty


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#16
August 17, 2010 at 07:19:13
PS - I also have WinXP/SP3, '[but my problem is in WinMe].

Basty


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#17
August 17, 2010 at 08:15:00
I have looked a 20 or so 'trawls' but what they suggest does not work for me.

I have 22 Firefox entries in Registry - none look interesting.

Basty


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#18
August 17, 2010 at 09:02:15
I was going to post a JPG of a snapshot of details I found about the cookie for the Usage site, but I can't see how to attach it to this message. The most telling feature (to me) is that it exprires at the end of a session. I seem unable to edit that.

Basty


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