Explorer performs illegal operation

April 28, 2009 at 15:59:51
Specs: Windows 98, 96 MB RAM
I posted a message last night about this computer, but now have an even bigger problem. I am trying to retrieve pictures from my friend's old laptop computer, running Windows 98. This was a used computer when she got it 5 years ago, so there are no installation disks. I was able to get onto the computer yesterday and was able to get around on it, but wasn't able to retrieve the pictures. Got home today and booted it, no problem. Then it locked up and I had to shut it down and try a restart. It gets to where it wants to load the desktop, but just gets the background picture loaded, then the window pops up and says "Explorer This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor." I have tried booting in SafeMode, but the same error message comes up. I have tried the scanreg /fix command and it runs and says it has fixed all problems, but it didn't. I have tried the scanreg /restore command, but it brings up dates that are BEFORE the pictures' dates, so I haven't run this as I am concerned it will wipe the pictures out while restoring the computer to those earlier dates. What can I do at this point? Does anyone have any suggestions? Thank you!

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#1
April 29, 2009 at 09:06:20
Sounds like overheating. Since it's an old laptop, when's the last time it was cleaned? Try a blast of compressed air into the cooling vents.

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#2
April 29, 2009 at 13:13:59
Scanreg only restores the "registry". It shouldn't touch your picture files.

some other bloke...


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#3
May 1, 2009 at 11:41:41
I finally got a chance to do the scanreg /restore and it worked great, without messing with my pictures. Thank you, Derek. It still doesn't get the pictures off the laptop, but at least I can get back onto it!

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#4
May 1, 2009 at 19:17:48
Well done then - thx for popping back to let us know.

some other bloke...


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