Youtube video freezes in Firefox

Gigabyte / Ga-990fxa-ud3
March 22, 2015 at 08:45:08
Specs: Microsoft Windows 7 Home Premium, 4.0 GHz / 8,00 GB
Hi
I have a problem with Firefox and YouTube, YouTube video freezes randomly but when it start freeze it will freeze after a couple of seconds again, If I press on the time bar of the video the video starts again but as I said only for a couple of seconds then it stops again.
Sound will continue just fine it only affects video and it happens both with HTML5 and Flash (I have the newest version).
I have not noticed this problem with Chrome so I think this could be Firefox related. I could start using Chrome as default but there are some things that I like with Firefox therefore I would like to find what causing this problem.
Is there any known issue with YouTube, Flash or HTML5 video on the Firefox browser (also here I am using the newest version).
I use Windows 8.1 64-bits and only work in desktop mode no modern UI at all.

message edited by Stefan_Nilsson


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#1
March 22, 2015 at 11:00:05
I'm using Win 8.1 64 bit and always access YouTube using Firefox. I have no issues so I doubt there is anything general.

Might be worth trying Firefox Reset:
https://support.mozilla.org/en-US/k...

Always pop back and let us know the outcome - thanks


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#2
March 22, 2015 at 13:40:35
Sorry that didn't solve the problem, after 35 to 40 minutes in on the tech guy show the video freezes again.
I test was with HTML5 so I haven't run the test with Flash this time.
But the memory uses for Firefox was over 300Mb, that was no issue for me since I have 8GB ram but is it normal that Firefox uses that amount of memory when playing 720p YouTube video?
Now I am testing the same video with Chrome to see if this happens on that browser, I have tested before but I will test again to be sure.

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#3
March 22, 2015 at 14:36:02
Here are the first 2 steps, there may be more steps needed after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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Related Solutions

#4
March 22, 2015 at 18:17:23
I now tested Chrome for several hours and no freezing at all, and I have an above average knowledge with computers that I can with 99, 9 percent say that I have no junk ware or spyware that is corrupting my computer.
The problem looks like it only appear with Firefox so it must be something to do with just Firefox.
Maybe this is the final nail in Firefox coffin after so many years I was using it but problem like this will unfortunately make their program useless.

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#5
March 22, 2015 at 18:37:53
As I said earlier, there is no general problem with Firefox on YouTube. If there was it would sure to have been seen regularly on these forums - I've been on here daily for best part of 16 years.

"I can with 99, 9 percent say that I have no junk ware or spyware"
Maybe but if you haven't ever run ADWCleaner, just see if it finds anything, like this:

http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run "Cleaning".

It's a small file (no install) and only takes a couple of minutes to run. It focusses on browser related malware. From what you have said it should find nothing but it would be nice to know for certain.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
March 22, 2015 at 19:40:51
II have now tested the same clip on my Laptop with the same version of Firefox and I am getting the same result, As to different spyware programs I am not really comfortable of downloading them from other sites than the makers of the program and I can't find any sites that I really trust, maybe I will try with Malwarebytes or something but the other test done with my Laptop that has nothing to do with my desktop and is running Windows 7 Home 64-bit is having the same problem that do that all evidence is pointing to Firefox.
I am sorry that no one else has this issue and knows any way to solve it but at least I have tried this channel for information.
I see it to be most unlikely that two separate computer with two different systems have the same malware that can cause this kind of issues that I having right now.

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#7
March 22, 2015 at 19:55:22
"I see it to be most unlikely that two separate computer with two different systems have the same malware that can cause this kind of issues that I having right now"

If you have installed the same programs, that's exactly how it happens.
Malware is now included in the programs.

Run AdwCleaner & we will know for sure.


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#8
March 22, 2015 at 20:18:57
What internet connection/speed you have?
Do you see the loading speed of the video going ahead of the replay speed?

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#9
March 23, 2015 at 06:14:27
"As to different spyware programs I am not really comfortable of downloading them from other sites than the makers of the program"

The program makers very rarely provide such programs, except in the case of bogus programs. Look around this forum - AdwCleaner is used widely because it is a trusted and focussed program. You can run the Scan without it touching anything whatsoever.

Always pop back and let us know the outcome - thanks


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#10
March 23, 2015 at 06:51:43
I have now run both Malwarebytes, Adwcleaner and a virus check with Defender and no malware and no virus according to them.
My Laptop is as clean Windows install as it gets, only program that is installed is Office 2010, Firefox and Microsoft own security program.
My connection is 100Mbit both up and down via fiber.

message edited by Stefan_Nilsson


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#11
March 23, 2015 at 06:59:21
OK thanks. I'll leave it with you then.

Always pop back and let us know the outcome - thanks


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