Windows 8.1, MS update & printers not working

June 1, 2015 at 18:29:46
Specs: Windows 8.1 Pro 64-bit , 8GB, Intel quad-core i7
Hello,
After doing a batch of MS updates on May 16 on an Asus laptop preinstalled with Win 8.1 Pro 64-bit installed, I have not been able to do any printing except to an older HP Deskjet F2120.
Other printers (Samsung CLP365, Lexmark E230, HP Laserjet etc) cannot be printed to.

Full details at:
http://answers.microsoft.com/en-us/...

The laptop is running fine apart from the printers issue and so I don't want to get a new PC, try System Restore, or anything similar.

Thanks,
John


See More: Windows 8.1, MS update & printers not working

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#1
June 2, 2015 at 01:14:16
"Full details at"
Very thorough John.

Try Fix printer problems
http://windows.microsoft.com/en-us/...

Also, I can see if there are any more clues here.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif


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#2
June 2, 2015 at 15:39:06
Hello,
I've downloaded and run FRST, and the log files are at:
http://users.cdi.com.au/~johnc/FRST...
http://users.cdi.com.au/~johnc/Addi...
(for some reason I can't access my DropBox account right now, so have put them on my web space with my ISP)

I've taken the HP DeskJet F2120 into work and can confirm it still prints OK off the laptop, so far the only printer that can after the Windows Updates on the 16th.

Would love to know why this printer but no others ....

Thanks,
John


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#3
June 2, 2015 at 16:41:18
Copy & Paste the text in red below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

closeprocesses:
emptytemp:
HKLM-x32\...\Run: [] => [X]
Winlogon\Notify\PFW-x32: UmxWnp.Dll [X]
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-2862791984-1797007997-771232381-1001 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-2862791984-1797007997-771232381-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
S4 CAISafe; C:\Program Files\Total Defense\Internet Security Suite\Anti-Virus\isafe.exe [X]
S4 ccSchedulerSVC; C:\Program Files\Total Defense\Internet Security Suite\ccschedulersvc.exe [X]


Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.


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Related Solutions

#4
June 2, 2015 at 17:05:50
Hello,
Fixlog.txt as follows:
======
closeprocesses:
emptytemp:
HKLM-x32\...\Run: [] => [X]
Winlogon\Notify\PFW-x32: UmxWnp.Dll [X]
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-2862791984-1797007997-771232381-1001 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-2862791984-1797007997-771232381-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
S4 CAISafe; C:\Program Files\Total Defense\Internet Security Suite\Anti-Virus\isafe.exe [X]
S4 ccSchedulerSVC; C:\Program Files\Total Defense\Internet Security Suite\ccschedulersvc.exe [X]
*****************

Processes closed successfully.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value Removed successfully
"HKLM\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\PFW" => key Removed successfully
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive1" => key Removed successfully
HKCR\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A} => key not found.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive2" => key Removed successfully
HKCR\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => key not found.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive3" => key Removed successfully
HKCR\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524} => key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive1" => key Removed successfully
HKCR\Wow6432Node\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A} => key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive2" => key Removed successfully
HKCR\Wow6432Node\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive3" => key Removed successfully
HKCR\Wow6432Node\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524} => key not found.
"HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer" => key Removed successfully
HKU\S-1-5-21-2862791984-1797007997-771232381-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value Removed successfully
"HKU\S-1-5-21-2862791984-1797007997-771232381-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => key Removed successfully
HKCR\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => key not found.
CAISafe => Service Removed successfully
ccSchedulerSVC => Service Removed successfully
EmptyTemp: => Removed 1.4 GB temporary data.


The system needed a reboot.

==== End of Fixlog 09:51:09 ====
======

Regards,
John


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#5
June 2, 2015 at 17:06:42
"Platform: Windows 8.1 (X64) OS Language: English (United States)"

Make sure ALL your Regional and Language Options settings are Ok. They will be something similar to this, the main point being, you should have at least 3 places to make sure you have your country displayed.
How to Change the Region Home Location of your PC in Windows 8 and 8.1
http://www.eightforums.com/tutorial...
How do I change the system locale so I can use my language of choice?
http://windows.microsoft.com/en-gb/...
http://moosenose.com/Enabling%20Int...
http://java.com/en/download/help/lo...
http://www.lipikaar.com/unicode-and...

Screen 4: 2 instances of Australia or whatever your area is.

Screen 5: 2 instances of Australia or whatever your area is.

Scroll down to > Changing Language for non-Unicode Programs
Advanced > 2 instances of Australia or whatever your area is ( may only have 1 available )


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#6
June 2, 2015 at 17:25:00
Hello,
This may be of interest:
I tried to install one of the printers on the work network. When I went to uninstall, I could remove the driver but not driver package:
"Driver HP .. (printer name) was removed.
Failed to remove package (package filename). Access is denied"

It looks like an access issue could be behind the printer problems??

Regards,
John


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#7
June 2, 2015 at 17:35:37
"It looks like an access issue could be behind the printer problems??"
Certainly another clue to pursue ( google )
Right click on it & select > Run as Administrator.

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#8
June 2, 2015 at 17:40:56
That's what makes it so puzzling. I am the only user on the laptop and do have Administrator rights.
So, why/how would it be blocking access and therefore how do I fix it?

And why is it printing to the HP DeskJet F2120 (tested again this morning - still OK) but so far nothing else?

Thanks,
John


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#9
June 2, 2015 at 17:45:42
Did you do my post #5


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#10
June 2, 2015 at 18:22:58
I think those changes have been made OK but will have to leave anything else until lunch or the weekend; taking too much time away from work.

Regards,
John


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#11
June 2, 2015 at 18:29:29
"So, why/how would it be blocking access and therefore how do I fix it?"
Process of elimination, small steps.

access is denied uninstall network printer windows 8.1
https://www.google.com.au/webhp?hl=...

This is a very clear uninstall process.
https://www.youtube.com/watch?v=DRl...


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#12
June 3, 2015 at 19:58:16
For the uninstall process, I've ealready used the method as described at: https://www.youtube.com/watch?v=DRl...

OK, time to go back to basics.
The same problem occurs with printers regardless of network or local.
I can set up a printer using either software from the printer vendor or let Windows find the printer, and still the same problem.

The printer setup runs smoothly, but once the printer has been set up I go into Devices and Printers and select the printer, the folowing error messages come up:
Right-mouse click on Printing Preferences: 'Operation could not be completed'
Right-mouse click on Printer Properties: 'The <xyz> printer driver is not installed on this computer. Some printer properties will not be accessible unless you install th eprinter driver. Do you want to install the driver now?'

However, when I go into 'Printer Server Properties' and the 'Drivers' tab, the <xyz> printer driver is shown to be installed.
This happened yesterday when I visited some friends near work and did a test with a Brother inkjet MFP they had - the first time I had ever connected my laptop to a Brother printer.

Therein lies the conundrum ...

And just to show that it's not driver software problems ...
I can download a setup file for a Samsung printer off the Samsung website, that allows you to set up a printer without it needing to be physically there/attached to the PC.
When I run this on the laptop, it sets up OK but gets the error messages in Devices and Printers as indicated above (all since 16 May only, where the timing suggests a likely cause being one of the Windows updates).

When I run this very same driver setup file on my work PC, it sets up OK again but no error messages, instead the correct screens/boxes come up, as appeared on my laptop with the CLP-365 up until the morning of May 16.

I contacted a local IT business and they suggested possibilites such as:
* There would be an issue with the print spooler store I would believe.
* Otherwise, there may be more wrong to do with NTFS permissions or registry key permissions.

Any advice on how to fix this, especially if any of the above suggestions may be useful, is welcome.

Thanks,
John


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#13
June 3, 2015 at 20:17:28
"* There would be an issue with the print spooler store I would believe"
That was covered in the video link.

"* Otherwise, there may be more wrong to do with NTFS permissions or registry key permissions"

Lets have a look here, SS ( screenshot ) please.
HKEY_CURRENT_USER\Printers\Connections

message edited by Johnw


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#14
June 3, 2015 at 22:01:29
Very interesting, nothing listed in the way of printers here.
OK, no printers currently connected (the HP F2120 not shown but I can check that at home).

At least (in Word), when I go to print something to the HP F2120, it just disappears in to the printer queue while it is offline (I'll double check it still works on Friday night/Saturday morning).
No error messages when trying to print with the HP F2120 as per Samsung, Brother, etc.

I checked a Registry backup file I made early May but that doesn't include details for HKEY_CURRENT_USER (and nor does it with Win7 on my work PC for comparison), so can't check on this prior to 16th.

Regards,
John

Regards,
John


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#15
June 3, 2015 at 22:10:06
"Very interesting, nothing listed in the way of printers here"
I was also interested in what was after the word connections.

So many possibles, try these.

Default Printer Settings Do Not Stick
http://www.experts-exchange.com/Har...
How to Check a Registry Key for a Printer on Your Computer
http://smallbusiness.chron.com/chec...


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#16
June 9, 2015 at 17:38:58
I'm pretty sure it is not the drivers causing the problem as there is a 'litmus test' for these.
I download the 'full' setup file off the Samsung website for printers such as the CLP-360, SL-410 and SL-1810.
When installed in my work PC (Win7 desktop), they set up OK, and right-clicking on 'Printing Preferences' in 'Devices and Printers' brings up the relevant box/screen (as it did on the home PC prior to the Windows Updates on the 16th May).

However, doing the same thing with the same setup file on my home PC (Win 8.1) now brings up the 'Operation could not be completed' message screen.
At the same time on my home PC, if I right-mouse-click on 'open in new window', up comes details about the relevant printer, which seems to suggest that it has installed OK.

Therefore, I'm guessing that there is something deep within Win 8.1 64-bit that is blocking access to the printers (whatever is tried) in some way.
The strange thing is, the home PC can still print to the HP Deskjet F2120 OK (and PDF creation software such as PDF995 works OK).

So, I'm quite puzzled.

Regards,
John

.


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#17
June 9, 2015 at 17:45:27
I use these every day on every comp I work on. Run in this order.

Run Wise Disk Cleaner ( Run the 1st three tabs, left to right. I use default settings, leave boxes that are unchecked, unchecked ) Reboot when finished.
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Wise-D...
http://www.freewarefiles.com/screen...
http://www.wisecleaner.com/download...
http://i.imgur.com/Jecnfvb.gif
http://i.imgur.com/0xHwdom.gif
http://i.imgur.com/JZLYOLf.gif
http://i.imgur.com/4kfaeGW.gif

Run Wise Registry Cleaner ( Only use Registry Cleaner & with default settings. Don't use System Tuneup, that is for Experts, you really have to know what you are doing ) Reboot when finished.
http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.wisecleaner.com/wiseregi...
http://i.imgur.com/Qy7HWcA.gif

message edited by Johnw


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#18
June 10, 2015 at 17:34:30
I tried that software, still doesn't fix the problem (although I already had CCCleaner and Defraggler installed on the laptop).

Whatever is causing the issue with printing isn't affecting the computer performance in general.
For example, I've got GIS (Geographic Information System) software with
a few GB of Victorian digital spatial/mapping data, and that runs as per normal.

Therefore, I believe even more that it is something within Win8.1 causing the problem.

Regards,
John


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#19
June 11, 2015 at 15:29:19
I've also been swapping emails with a friend in my astronomy hobby who is an electronics specialist.
He provided the following yesterday, which I'll check on the weekend:
--------
Spoke to a IT support here today and mentioned your printing problem. While that specific print issue was not known from the changes on May 16th , these did have other unwanted side effects, that were not highlighted in the short side discussion.
But an the IT person had fixed similar print problems on Win 8(.1) that is the issue with Driver Installation not accessing a attached printer was acknowledged. It is known that drivers MUST be installed by the “Run As Administrator” method. Yet even then printer will often not work.... UNTIL AN APPLICATION IS ALSO RUN IN “RUN AS ADMINISTRATOR” MODE, AND A PRINTOUT IS DONE! Apparently having printed in that “Admin” mode, the printing works after that, So I am assured. It seems some part of the installation is still locked into only working in the higher Admin mode, until it is executed once while printing with the mode active.
--------

It seems to have merit, given that the PC is running fine otherwise.
Has anyone seen something similar with Win 8.1?

Thanks,
John


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#20
June 11, 2015 at 17:03:49
"It seems to have merit, given that the PC is running fine otherwise"
Worth a try, I also have CCleaner installed, but find the Wise Registry Cleaner is the tool that normally fixes those sort of problems.

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#21
June 14, 2015 at 15:17:10
One thing I noted on the weekend:
The 'gpedit.msc' file is missing (doing searching on the web on my problem brought up settings in this). I get a message saying 'make sure you've typed the name correctly then try again'.
Could this be a factor, and if so, can I simply copy & paste the gpedit.msc file from someone else with a Win8.1 64-bit PC then change the settings as needed?

Also, with MS advertising Win10, what changes will this involve if I upgrade to it?
Would I need to reinstall all the software or would it be more like a service pack?
If the latter, could upgrading to Win10 on the laptop solve the problem?

Thanks,
John


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#22
September 21, 2015 at 01:28:13
You could be right John, I just googled & in some cases it fails to load the drivers.

How to Turn "Fast Startup" On or Off for a Hybrid Boot in Windows 8 and 8.1
http://www.eightforums.com/tutorial...


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#23
September 21, 2015 at 02:02:58
Have you tried to completely uninstall the HP printer driver(s) from your system ?
Then reinstall.
This procedure works on win7, I think it will work on win8 also
http://h30434.www3.hp.com/t5/Other-...

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#24
September 21, 2015 at 15:12:47
I tried disabling the 'Fast Boot' in BIOS last night; that didn't work; nor did turning off the 'Fast Startup' in Control Panel.
ie. installing Samsung drivers (without a printer connected) brings up the usual error messages.
Doing the same on my work PC (again without the Samsung printer connected) in the past didn't bring up such error messages.

I'll try the method for uninstalling the HP drivers (although the problem is with various printers, not just HP) on the weekend.

For uninstalling software, I've got iObit Uninstall, and that checks the registry as well. I've also got CCCleaner.

At least Windows 10 is ready to download and it looks that may be the only option left?

Regards,
John


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#25
September 21, 2015 at 15:34:55
Be careful with excessive use of registry cleaners. They sometimes delete more than they should and wreck the OS. Always check what is marked for deletion and if it relates to uninstalled software.

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#26
September 21, 2015 at 15:54:00
"At least Windows 10 is ready to download"

This is the best way John, then you always have it available for the future.

Media creation tool
http://windows.microsoft.com/en-us/...
https://www.microsoft.com/en-au/sof...


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#27
September 27, 2015 at 15:13:16
Something else of interest to note here; the printing problem affects not just 'hardcopy' printers but also PDF creation software.
I recently had to reinstall GIS (Geographic Information System) software for an unrelated issue and found that the PDF printer driver for use with this software no longer worked, and brought up the same error message as for external printers.

Thnakfully, PDF995 (installed soon after I bought the laptop) still works.
I'm now looking to upgrade to Windows 10 during October, and will be praying that it both goes OK and can solve the printer issue.

Otherwise, it is 'back to square one', ie. reinstalling Windows and all the software.

Regards,
John


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#28
September 27, 2015 at 15:51:11
"ie. reinstalling Windows and all the software"

Do this first John.

Run Tweaking.com - Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Start at Step 1 ( very important ) do all the steps & when you get to the final step ( Repairs ) check/tick all the boxes. Reboot when finished.
Right click on the exe & click on > Run as administrator.
http://i1-win.softpedia-static.com/...
http://www.softpedia.com/get/Tweak/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
http://i.imgur.com/NWSHEUy.gif
http://i.imgur.com/XiBqDQu.gif
http://i.imgur.com/fsS8wH9.gif


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#29
October 26, 2015 at 21:37:54
Hello all,
Things look promising .... I brought the laptop in to work today and successfully upgraded to Win10.

After this, I was able to successfully print to a couple of the network printers (but am yet to try USB - that will wait until the weekend).
The MapInfo PDF creation software is now working OK again.
As well, the Samsung drivers - when installed without a printer attached - don't have the error messages that came up with 'Printer Preferences' and 'Printer Properties'.

Regards,
John


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