Windows 8 Metro Apps will not open

July 17, 2014 at 17:01:04
Specs: Win 8 Pro, Intel Core i7-3770
Win 8 store apps will open then close immediately.....I have done my own troubleshooting,
unfortunately to no avail

Tried all suggestions listed here
http://blogs.technet.com/b/askperf/...
http://www.eightforums.com/tutorial...
http://www.eightforums.com/tutorial...

EVENT ID's

Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail failed with error: The app didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.
ID 5973
Source: Apps


The server Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca did not register with DCOM within the required timeout.
ID 10010
SOURCE: DistributedCOM


The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{7022A3B3-D004-4F52-AF11-E9E987FEE25F}
and APPID
{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}
to the user PAS\skeetz SID (S-1-5-21-1983029071-766390826-447606053-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

ID 10016
SOURCE DistributedCOM


RAN STORE APP REPAIR TOOL

all drivers are up to date


CHECK LOGS
With event viewer open navigate to: Event Viewer>Applications and Services Logs>Microsoft>Windows

AppModel-Runtime
Apps
AppXDeployment and AppXDeployment-Server

Application and Services Logs>Microsoft>Windows>Applocker
%TEMP%\winstore.log


LOGS I HAVE
_logAppsACL
AppLocker-EXE and DLL
AppLocker-MSI and Script
AppLocker-Packaged app-Deployment
AppLocker-Packaged app-Execution
AppModel-Runtime
Apps
AppXDeployment
AppXDeployment-Server
Deployment Image Servicing and Management tool log
winstore


CHECKED PERMISSIONS

In Windows 8, there is a new principle used to run Windows 8 Apps - ALL APPLICATION PACKAGES.
To check for this principle: right-click on a folder or file in the file system>Properties>Security Tab>Advanced.

ALL APPLICATION PACKAGES need the following permissions to execute properly:
•Read & execute, List folder contents and Read in the following locations
?C:\Windows
?C:\Program Files (x86)
?C:\Program Files
•List folder and read data, Create Folders and Append Data
?C:\Users\<userName>\AppData\Local\Microsoft\Windows\WER
•Read
?HKEY_CLASSES_ROOT
?HKEY_LOCAL_MACHINE\Drivers
?HKEY_LOCAL_MACHINE\HARDWARE
?HKEY_LOCAL_MACHINE\SAM
?HKEY_LOCAL_MACHINE\SOFTWARE
?HKEY_LOCAL_MACHINE\SYSTEM
?HKEY_USERS

Thee all checked out


Finally, if all other steps fail, you can try clearing the Windows Store
cache by running the following command:

ran WSRESET.EXE

GOT ERROR MSG
ms-windows-store:PurgeCaches
the app didn't start


See More: Windows 8 Metro Apps will not open

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#1
July 17, 2014 at 17:29:24
See if this helps.
http://is.gd/OKNoPJ

Solution

1. Set the Proxy definitions are authoritative policy setting under [Computer Configuration]\Network\Network Isolation to Disabled.
2. Press WindowsKey+R and run gpupdate to update group policy setting.

With this policy disabled and the Internet proxy servers for apps and Intranet proxy servers for apps policies turned on my exempted Microsoft Store app launched fine via my local cntlm


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#2
July 17, 2014 at 17:34:11
Obvious question, but I don't see it listed. Have you tried: SFC /SCANNOW

How To Ask Questions The Smart Way


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#3
July 17, 2014 at 17:48:21
6 pages here with many different fixes to what you have tried.
http://is.gd/XTomTK

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Related Solutions

#4
July 17, 2014 at 23:49:28
Sorry I thought I had that listed....yes I did run SFC /SCANNOW

message edited by mjt


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#5
July 17, 2014 at 23:50:05
Thank you for the reply....I will try it

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#6
July 17, 2014 at 23:50:43
Thanks so much....I will take a look and hope that something works

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#7
July 18, 2014 at 00:02:33
Computer Configuration]\Network\Network Isolation was set to not configured....ran gpupdate and it completed successfully.....still have same problem.....won't open any apps

message edited by mjt


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#8
July 18, 2014 at 06:51:06
Are you on a domain? If not you don't have any group policy to update. If so, you should really engage your local IT support. Also, what does the Microsoft-Windows-TWinUI/Operational log show?

How To Ask Questions The Smart Way

message edited by Razor2.3


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#9
July 18, 2014 at 19:27:44
Not part of a domain....mine is workgroup

I don't see where I can attach the log so here is some of it pasted....says to large to
paste the entire log


Level Date and Time Source Event ID Task Category
Error 7/18/2014 7:13:27 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 7:06:39 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 7:06:39 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 7:06:39 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 3:01:23 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 2:49:51 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 2:34:50 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 2:19:50 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 2:04:50 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:49:49 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:34:49 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:19:49 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:04:48 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 12:49:48 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 12:34:48 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 12:19:47 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 12:02:34 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 12:02:34 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 10:09:15 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 9:49:04 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 9:49:03 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 4:54:17 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 4:54:17 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 4:54:17 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 4:54:16 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 4:24:16 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 4:09:15 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 3:54:15 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 3:39:15 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 3:24:14 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 3:09:14 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Information 7/18/2014 2:56:11 AM Microsoft-Windows-Immersive-Shell 1719 (1717) Completed processing the payload for the Notification Id : 23728, App Type 1073741824 with Status 0x0. Is this a Special Toast? false.
Error 7/18/2014 2:54:16 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 2:51:05 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app Microsoft.XboxLIVEGames_8wekyb3d8bbwe!Microsoft.XboxLIVEGames for the Windows.Launch contract failed with error: The app didn't start..
Information 7/18/2014 2:51:05 AM Microsoft-Windows-Immersive-Shell 1621 (1613) Activation of app Microsoft.XboxLIVEGames_8wekyb3d8bbwe!Microsoft.XboxLIVEGames attempted. Execution state: Attempted activation of the app, 7, The operation completed successfully..
Error 7/18/2014 2:39:13 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 2:24:13 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 2:09:12 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:54:12 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:39:12 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:24:11 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:09:44 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:09:44 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:09:44 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 1:09:44 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 12:56:29 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 12:41:29 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 12:26:29 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/18/2014 12:11:28 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 11:56:28 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 11:41:28 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 11:26:27 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 11:11:27 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 10:56:27 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 10:41:26 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Information 7/17/2014 10:32:07 PM Microsoft-Windows-Immersive-Shell 1719 (1717) Completed processing the payload for the Notification Id : 23716, App Type Desktop Application with Status 0x0. Is this a Special Toast? false.
Error 7/17/2014 10:32:07 PM Microsoft-Windows-Immersive-Shell 1751 (1717) Error Receiving tile rendering info for the Notification Id : 23716, App Type Desktop Application. Error Code : 0x80070490.
Error 7/17/2014 10:26:26 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 10:11:25 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 9:56:25 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 9:41:25 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 9:27:00 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 9:27:00 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 9:26:59 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 9:18:59 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 9:03:59 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 8:48:58 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 8:33:58 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 8:18:58 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 8:03:57 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 7:48:57 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 7:33:57 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 7:18:56 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 7:03:56 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 6:50:12 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 6:33:55 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 6:18:55 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 6:03:54 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 5:48:54 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 5:34:40 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 5:34:40 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 5:34:40 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 5:18:34 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 5:03:34 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 4:48:34 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 4:48:33 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 4:33:33 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 4:18:33 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 4:03:32 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 3:48:32 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 3:33:31 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 3:18:31 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 3:03:31 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 2:48:30 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 2:33:30 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 2:18:30 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 2:03:30 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:48:29 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:33:29 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:18:28 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:04:09 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:04:09 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:04:08 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:02:17 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:02:17 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:02:17 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:02:17 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:02:17 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 1:02:16 PM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 2:53:17 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 2:53:17 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..
Error 7/17/2014 2:53:17 AM Microsoft-Windows-Immersive-Shell 5961 (5961) Activation of the app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail for the Windows.BackgroundTasks contract failed with error: The app didn't start..


Thanks


Report •

#10
July 18, 2014 at 19:55:26
These were not listed as errors just information...not sure if I was able to capture any of these on the other post


Information 7/18/2014 2:56:11 AM Microsoft-Windows-Immersive-Shell 1719 (1717) Completed processing the payload for the Notification Id : 23728, App Type 1073741824 with Status 0x0. Is this a Special Toast? false.

Information 7/18/2014 2:51:05 AM Microsoft-Windows-Immersive-Shell 1621 (1613) Activation of app Microsoft.XboxLIVEGames_8wekyb3d8bbwe!Microsoft.XboxLIVEGames attempted. Execution state: Attempted activation of the app, 7, The operation completed successfully..


Information 7/16/2014 3:09:43 PM Microsoft-Windows-Immersive-Shell 1628 (1627) Removing package with family name Microsoft.ZuneVideo_8wekyb3d8bbwe completed with result 0x0.

Information 7/16/2014 3:09:42 PM Microsoft-Windows-Immersive-Shell 1627 (1627) Starting to remove package with full name Microsoft.ZuneVideo_1.0.927.0_x64__8wekyb3d8bbwe.

Information 7/16/2014 3:09:37 PM Microsoft-Windows-Immersive-Shell 1628 (1627) Removing package with family name Microsoft.BingWeather_8wekyb3d8bbwe completed with result 0x0.


Information 7/16/2014 3:09:36 PM Microsoft-Windows-Immersive-Shell 1627 (1627) Starting to remove package with full name Microsoft.BingWeather_1.2.0.135_x64__8wekyb3d8bbwe.


Information 7/16/2014 3:09:43 PM Microsoft-Windows-Immersive-Shell 1628 (1627) Removing package with family name Microsoft.ZuneVideo_8wekyb3d8bbwe completed with result 0x0.
Information 7/16/2014 3:09:42 PM Microsoft-Windows-Immersive-Shell 1627 (1627) Starting to remove package with full name Microsoft.ZuneVideo_1.0.927.0_x64__8wekyb3d8bbwe.
Information 7/16/2014 3:09:37 PM Microsoft-Windows-Immersive-Shell


Information 7/5/2014 11:19:18 PM Microsoft-Windows-Immersive-Shell 1719 (1717) Completed processing the payload for the Notification Id : 23455, App Type 1073741824 with Status 0x0. Is this a Special Toast? false.


Report •

#11
July 19, 2014 at 03:43:24
Disable your AntiVirus & test.

Report •

#12
July 19, 2014 at 13:56:32
My antivirus is Windows Defender and I went to services but it's greyed out and I can't stop the process

Report •

#13
July 19, 2014 at 15:37:06
Turn Windows Defender on or off
http://www.eightforums.com/tutorial...

message edited by Johnw


Report •

#14
July 19, 2014 at 22:46:07
Unfortunately that didn't work either, but thanks!

Report •

#15
July 19, 2014 at 23:13:45
Copy & Paste the dump (.dmp ) file onto your desktop & then upload it using one of these. None need an account. Post the link please.
http://www.zippyshare.com/
http://www.filedropper.com/index.php
http://www.wikisend.com/
https://www.sendspace.com/
http://www.megafileupload.com/

Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...


Report •

#16
July 19, 2014 at 23:26:35
Turned on show all files and folders and no such folder listed in C:\Windows

Thanks


Report •

#17
July 20, 2014 at 00:14:51
1: Download ProcDump and extract it to C:\ProcDump
2: Open Elevated command prompt
3: Copy & Paste this > C:\ProcDump\procdump -ma -i C:\ProcDump & hit Enter.
4: Try launching Win 8 store apps
5: Check C:\ProcDump for DMP files and upload them here, or to a site of your choosing. Give us the link please.
http://www.zippyshare.com/

ProcDump
http://www.softpedia.com/get/System...
http://www.softpedia.com/progScreen...
http://technet.microsoft.com/en-us/...

message edited by Johnw


Report •

#18
July 20, 2014 at 08:02:07
1) Is it only the mail app that doesn't work?
2) You can try running DISM if SFC reported corruption it couldn't fix. http://technet.microsoft.com/en-us/...
3) No one modified file permissions, did they? The Internet tells me that's a common cause of this problem.
4) If you're up to it, you could try using Process Monitor. Include the image WWAHost, start collecting, and try to run the application. Somewhere towards the bottom, you'll get an error. That error may or may not be the reason the app crashed. http://technet.microsoft.com/en-us/...

How To Ask Questions The Smart Way


Report •

#19
July 20, 2014 at 18:33:07
I will try both and return with the results ty

Report •

#20
July 20, 2014 at 19:05:52
Won't allow me to extract this to C: getting an error message....a required privilege is not held by the client

Report •

#21
July 20, 2014 at 19:10:21
Razor....I believe SFC did report corruption that wasn't fixed..however, I'm a bit confused as to running DISM.....not familiar with this....could you please elaborate ty

Report •

#22
July 20, 2014 at 19:34:59
"required privilege is not held by the client"

"2: Open Elevated command prompt"

Did you?
http://i.imgur.com/QxOjTTh.gif


Report •

#23
July 20, 2014 at 19:35:14
Johnw.....I did some research and found out how to launch this from my desktop and this is what it returned


Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd C:\Users\skeetz\Desktop\

C:\Users\skeetz\Desktop>procdump -e 1 -f "" -x C:\Users\skeetz\Desktop\procdump
Microsoft.Camera_8wekyb3d8bbwe!Microsoft.Camera

ProcDump v7.0 - Writes process dump files
Copyright (C) 2009-2014 Mark Russinovich
Sysinternals - www.sysinternals.com
With contributions from Andrew Richards

--- Store Package ---
Enabled: Microsoft.Camera_8wekyb3d8bbwe!Microsoft.Camera
Command: "C:\Users\skeetz\Desktop\procdump.exe" -e 1 -f "" -y C:\Users\skeetz\De
sktop\procdump Microsoft.Camera_6.2.8514.0_x64__8wekyb3d8bbwe

Error launching Microsoft.Camera_8wekyb3d8bbwe!Microsoft.Camera:
Error 0x00000002 (2): The system cannot find the file specified.


The Camera app flashed on then off and back to my start screen


Report •

#24
July 20, 2014 at 19:37:54
right clicked on CMD and run as administrator

Report •

#25
July 20, 2014 at 19:44:55
Nice work mjt, that's how you work things out, trillions of errors out there.

"Error launching Microsoft.Camera"
More research.


Report •

#26
July 20, 2014 at 19:57:11
I would like to analyze these logs.

Download OTL, save & run from your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://oldtimer.geekstogo.com/OTL.exe
http://www.itxassociates.com/OT-Too...
Double click the OTL icon to start the tool. (Note: If you are running on Vista or Windows 7 accept UAC alert)
1: When the window appears, underneath Output at the top, make sure Standard output is selected.
2: Select Scan all users
3: Change Drivers to All
4: Under the Extra Registry section, check Use SafeList
5: In the lower right corner, checkmark "LOP Check" and checkmark "Purity Check".
6: Click Run Scan and let the program run uninterrupted.
Screenshots ( SS ) of 1 - 6
http://i.imgur.com/rvTDUlL.gif
When the scan is complete, two text files will be created on your Desktop
OTL.Txt <- this one will be opened
Extras.txt <- this one will be minimized

The logs are large, upload them using this, or upload to site of your choosing. ( no account needed ) Give us the links please.
http://www.zippyshare.com/

message edited by Johnw


Report •

#27
July 20, 2014 at 20:04:27
Not sure if this has anything to do with it...but when I right click on an app and go to properties and select shortcut there is no info listed in these areas

Target Type
Target Location
Target

Start in


For this particular app info is

Location: C:\Users\skeetz\AppData\Local\Microsoft\Windows\Application Shortcuts\Microsoft.BingTravel_8wekyb3d8bbwe


Location is C:\Users\skeetz\AppData\Local\Microsoft\Windows\Application Shortcuts\Microsoft.BingTravel_8wekyb3d8bbwe


Report •

#28
July 20, 2014 at 20:05:19
Johnw Going to work on this now be back with results when completed

Report •

#29
July 20, 2014 at 20:39:59
http://www6.zippyshare.com/v/432107... OTL

http://www4.zippyshare.com/v/505176... EXTRAS

message edited by mjt


Report •

#30
July 20, 2014 at 20:43:09
I'm going to be retiring for the evening....5am comes early for work....will check tomm. after work thanks again to everyone for all your help

Report •

#31
July 20, 2014 at 21:26:15
Deployment Image Servicing and Management, or DISM(.exe), is designed for mass Windows deployments. The /ONLINE switch allows you to turn its attention to the copy of Windows currently running. Win8, you can use DISM to download any missing Windows bits from Windows Update. The command itself doesn't fix the Windows install, but it does fix the store SFC pulls from.

It was introduced in Win7, where it could free up a few GB after installing SP1, but its abilities expanded in Win8. Now you can use DISM to free up some MB after the monthly patches. And fix Win8, which is why I bring it up.

dism /online /cleanup-image /restoreHealth
Reboot. Then run:
sfc /scannow
Reboot again. Hopefully that'll get your apps back.

How To Ask Questions The Smart Way


Report •

#32
July 20, 2014 at 21:39:26
If you still have the problem after trying Razor2.3's fix.

Your logs show minimal work is required as far as malware is concerned, shall deal with that later.

The Last 20 Event Log Errors suggest to me, that a Repair may sort out your problem.
How to Do a Repair Install of Windows 8 and 8.1 without Losing Anything
http://www.eightforums.com/tutorial...


Report •

#33
July 23, 2014 at 23:55:04
Sorry just now saw this, didn't get an email saying I had replies....going to attempt Razors fix now bbl

Report •

#34
July 24, 2014 at 08:57:44
Results from both scans


Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dism /online /cleanup-image /restoreHealth

Deployment Image Servicing and Management tool
Version: 6.2.9200.16384

Image Version: 6.2.9200.16384

[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
repaired.
The operation completed successfully.

C:\Windows\system32>


Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>



Report •

#35
July 24, 2014 at 09:00:12
Reboot and try a failing Metro app

How To Ask Questions The Smart Way


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#36
July 24, 2014 at 10:23:48
OK this is what happened.....I tested the app PC settings and it opened...no problem....then I tested 3 more different apps and none of them opened....just for my own curiosity I checked the property settings for PC and another app and this is what they said....now I don't know if this has anything to do with why they don't open or not....and I'm opening these apps from my start menu not from the charms bar


SS here http://www10.zippyshare.com/v/48131...


I'm wondering if I need to go thru all the apps shortcuts and associate them with a path/target for them to open

message edited by mjt


Report •

#37
July 24, 2014 at 16:07:04
"I'm wondering if I need to go thru all the apps shortcuts and associate them with a path/target for them to open"
If you do, the bigger question, is what corrupted them.

I would use this tool, start at Step 1 & when you get to the final step, check/tick all the boxes. You can skip the SFC step as you have already done it.

Run Tweaking.com - Windows Repair
Disable your antivirus program before running Windows Repair.
http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Copy and Paste the contents of the following log in your reply:
C:\Program Files\Tweaking.com\Windows Repair (All in One)\Tweaking.com_Windows_Repair_Logs\_Windows_Repair_Log.txt


Report •

#38
July 24, 2014 at 18:01:01
Thanks John.....going to try that now

Report •

#39
July 24, 2014 at 20:15:24
Here's the log for the repair....unfortunately the apps still do not open....guess I'm looking at a refresh....if not worse......thanks to everyone here for all your help.

I think I have tried just about everything....I appreciate everyone's time
I'm not sure how to mark this closed....if somebody would be kind enough to do that for me.


System Variables
--------------------------------------------------------------------------------
OS: Windows 8 Pro
OS Architecture: 64-bit
OS Version: 6.2.9200
OS Service Pack:
Computer Name: PAS
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\skeetz
Current Profile SID: S-1-5-21-1983029071-766390826-447606053-1001
Current Profile Classes: S-1-5-21-1983029071-766390826-447606053-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\skeetz\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:15:33

Process Count: 77
Commit Total: 2.44 GB
Commit Limit: 16.96 GB
Commit Peak: 3.59 GB
Handle Count: 27173
Kernel Total: 484.07 MB
Kernel Paged: 346.20 MB
Kernel Non Paged: 137.87 MB
System Cache: 7.16 GB
Thread Count: 1049
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 15.96 GB
Memory Used: 2.36 GB(14.8115%)
Memory Avail.: 13.60 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 15.96 GB
Memory Used: 1.93 GB(12.0911%)
Memory Avail.: 14.03 GB
--------------------------------------------------------------------------------

Starting Repairs...
Started at (7/24/2014 6:34:14 PM)

01 - Reset Registry Permissions
Restore Windows 8 Default Registry Permissions
Start (7/24/2014 6:34:17 PM)

Decompressing & Updating Windows 8 Permission File hkud.txt
Done, 0.2 seconds.


Decompressing & Updating Windows 8 Permission File hkcu.txt
Done, 0.22 seconds.


Decompressing & Updating Windows 8 Permission File hkcr.txt
Done, 0.53 seconds.


Decompressing & Updating Windows 8 Permission File hklm.txt
Done, 0.94 seconds.

Running Repair Under System Account
Running Repair Under Current User Account
Done (7/24/2014 6:36:34 PM)

02 - Reset File Permissions: C:
C: & Sub Folders
Start (7/24/2014 6:36:34 PM)
Running Repair Under Current User Account
Done (7/24/2014 6:36:38 PM)

02 - Reset File Permissions
Restore Windows 8 Default File Permissions
Start (7/24/2014 6:36:38 PM)

Decompressing & Updating Windows 8 Permission File default.txt
Done, 0.17 seconds.


Decompressing & Updating Windows 8 Permission File profile.txt
Done, 0.16 seconds.


Decompressing & Updating Windows 8 Permission File program_files.txt
Done, 0.23 seconds.


Decompressing & Updating Windows 8 Permission File program_files_x86.txt
Done, 0.13 seconds.


Decompressing & Updating Windows 8 Permission File programdata.txt
Done, 0.16 seconds.


Decompressing & Updating Windows 8 Permission File windows.txt
Done, 0.66 seconds.

Running Repair Under System Account
Done (7/24/2014 6:49:54 PM)

02 - Reset File Permissions: Cleanup
Repairing Restricted Folders Permissions To Avoid Infinite Loops
Start (7/24/2014 6:49:54 PM)
Running Repair Under System Account
Done (7/24/2014 6:50:09 PM)

03 - Reset Service Permissions
Start (7/24/2014 6:50:09 PM)
Running Repair Under System Account
Done (7/24/2014 6:50:12 PM)

04 - Register System Files
Start (7/24/2014 6:50:12 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:51:12 PM)

05 - Repair WMI
Start (7/24/2014 6:51:12 PM)

Starting Security Center So We Can Export The Security Info.

Exporting Antivirus Info...
Windows Defender Exported.

Exporting AntiSpyware Info...
Windows Defender Exported.

Exporting 3rd Party Firewall Info...
No Firewall Products Reported.

Running Repair Under Current User Account
Done (7/24/2014 6:51:46 PM)

06 - Repair Windows Firewall
Start (7/24/2014 6:51:46 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:52:37 PM)

07 - Repair Internet Explorer
Start (7/24/2014 6:52:37 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:52:55 PM)

08 - Repair MDAC/MS Jet
Start (7/24/2014 6:52:55 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:53:11 PM)

09 - Repair Hosts File
Start (7/24/2014 6:53:12 PM)
Running Repair Under System Account
Done (7/24/2014 6:53:15 PM)

10 - Remove Policies Set By Infections
Start (7/24/2014 6:53:15 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:53:21 PM)

11 - Repair Start Menu Icons Removed By Infections
Start (7/24/2014 6:53:21 PM)
Running Repair Under System Account
Done (7/24/2014 6:53:24 PM)

12 - Repair Icons
Start (7/24/2014 6:53:24 PM)
Running Repair Under Current User Account
Done (7/24/2014 6:53:27 PM)

13 - Repair Winsock & DNS Cache
Start (7/24/2014 6:53:27 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:53:37 PM)

14 - Remove Temp Files
Start (7/24/2014 6:53:37 PM)
Running Repair Under System Account
Done (7/24/2014 6:53:40 PM)

15 - Repair Proxy Settings
Start (7/24/2014 6:53:40 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:53:46 PM)

16 - Unhide Non System Files
Start (7/24/2014 6:53:46 PM)
C:\ - Total Files Unhidden: 805 - Check Unhidden_Files.txt for list of files unhidden
Done (7/24/2014 6:54:17 PM)

17 - Repair Windows Updates
Start (7/24/2014 6:54:17 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:54:31 PM)

18 - Repair CD/DVD Missing/Not Working
Start (7/24/2014 6:54:31 PM)
iTunes not found, not applying UpperFilters iTunes Reg Key
Done (7/24/2014 6:54:31 PM)

19 - Repair Volume Shadow Copy Service
Start (7/24/2014 6:54:31 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:54:51 PM)

20 - Repair Windows Sidebar/Gadgets
Start (7/24/2014 6:54:51 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:54:58 PM)

21 - Repair MSI (Windows Installer)
Start (7/24/2014 6:54:58 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:55:08 PM)

22 - Repair Windows Snipping Tool
Start (7/24/2014 6:55:08 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:55:14 PM)

23.01 - Repair bat Association
Start (7/24/2014 6:55:14 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:55:20 PM)

23.02 - Repair cmd Association
Start (7/24/2014 6:55:20 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:55:26 PM)

23.03 - Repair com Association
Start (7/24/2014 6:55:26 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:55:32 PM)

23.04 - Repair Directory Association
Start (7/24/2014 6:55:32 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:55:38 PM)

23.05 - Repair Drive Association
Start (7/24/2014 6:55:38 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:55:45 PM)

23.06 - Repair exe Association
Start (7/24/2014 6:55:45 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:55:51 PM)

23.07 - Repair Folder Association
Start (7/24/2014 6:55:51 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:55:57 PM)

23.08 - Repair inf Association
Start (7/24/2014 6:55:57 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:56:03 PM)

23.09 - Repair lnk (Shortcuts) Association
Start (7/24/2014 6:56:03 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:56:09 PM)

23.10 - Repair msc Association
Start (7/24/2014 6:56:09 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:56:15 PM)

23.11 - Repair reg Association
Start (7/24/2014 6:56:15 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:56:22 PM)

23.12 - Repair scr Association
Start (7/24/2014 6:56:22 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:56:28 PM)

24 - Repair Windows Safe Mode
Start (7/24/2014 6:56:28 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:56:34 PM)

25 - Repair Print Spooler
Start (7/24/2014 6:56:34 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:56:50 PM)

26 - Restore Important Windows Services
Start (7/24/2014 6:56:50 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:56:56 PM)

27 - Set Windows Services To Default Startup
Start (7/24/2014 6:56:56 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 6:57:02 PM)

28 - Repair Windows 8 App Store
Start (7/24/2014 6:57:02 PM)

Decompressing & Updating Windows 8 Permission File hkcu.txt
Done, 0.16 seconds.

Running Repair Under Current User Account
Done (7/24/2014 6:57:16 PM)

29 - Repair Windows 8 Component Store
Start (7/24/2014 6:57:16 PM)
Running Repair Under Current User Account
Done (7/24/2014 7:40:43 PM)

30 - Restore Windows 8 COM+ Unmarshalers
Start (7/24/2014 7:40:43 PM)
Running Repair Under System Account
Processing ACL of: <classes_root\Unmarshalers>

SetACL finished with error(s):
SetACL error message: The call to SetNamedSecurityInfo () failed
Operating system error message: Access is denied.

Done (7/24/2014 7:40:46 PM)

31 - Repair Windows 'New' Submenu
Start (7/24/2014 7:40:46 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (7/24/2014 7:40:53 PM)

Cleaning up empty logs...

All Selected Repairs Done.
Done at (7/24/2014 7:40:53 PM)
Total Repair Time: 01:06:41

Many Thanks!


Report •

#40
July 24, 2014 at 20:27:07
As per my post #32
"Your logs show minimal work is required as far as malware is concerned, shall deal with that later"
Lets deal with that side of things now.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
How to download from Softpedia
http://i.imgur.com/BWELEfV.gif
http://i.imgur.com/4luY3rU.gif
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Please download AdwCleaner by Xplode onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
How to download from Softpedia
http://i.imgur.com/qO92huz.gif
http://i.imgur.com/qzTUYkX.gif
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


Report •

#41
July 24, 2014 at 20:35:05
John,

You are not going to believe this, but I rebooted my PC and for the heck of it I tried an app...and IT OPENED....so that repair tool did fix it...they all seem to be fine.....I can't thank you enough....I was about to repair my pc.....oh I forgot to tell you, I already had Malwarebytes installed on my PC...so I skipped that step and ran my own scan...heres the log


Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/24/2014
Scan Time: 6:21:11 PM
Logfile: mbs.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.25.01
Rootkit Database: v2014.07.17.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8
CPU: x64
File System: NTFS
User: skeetz

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 358929
Time Elapsed: 8 min, 48 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)


OK now I will tend to the next problem at hand...reading your reply....I just ran both those programs a few days ago....but I will go run them again and post the logs here


Report •

#42
July 24, 2014 at 20:38:20
The old logs if possible as well please mjt.

Report •

#43
July 24, 2014 at 20:46:38
Got both sets


NEW LOGS


# AdwCleaner v3.216 - Report created 24/07/2014 at 20:38:14
# Updated 17/07/2014 by Xplode
# Operating System : Windows 8 Pro (64 bits)
# Username : skeetz - PAS
# Running from : C:\Users\skeetz\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.17028


-\\ Mozilla Firefox v30.0 (en-US)

[ File : C:\Users\skeetz\Application Data\Mozilla\Firefox\Profiles\4zs53750.pas\prefs.js ]


[ File : C:\Users\skeetz\Application Data\Mozilla\Firefox\Profiles\85orkrsl.default\prefs.js ]


*************************

AdwCleaner[R10].txt - [1831 octets] - [19/07/2014 23:17:19]
AdwCleaner[R11].txt - [1907 octets] - [20/07/2014 22:41:07]
AdwCleaner[R12].txt - [1928 octets] - [24/07/2014 20:37:18]
AdwCleaner[R2].txt - [2877 octets] - [18/06/2014 03:58:25]
AdwCleaner[R3].txt - [2380 octets] - [25/05/2014 09:50:08]
AdwCleaner[R4].txt - [1987 octets] - [22/06/2014 21:00:08]
AdwCleaner[R5].txt - [1436 octets] - [26/06/2014 04:17:23]
AdwCleaner[R6].txt - [2729 octets] - [27/06/2014 22:34:16]
AdwCleaner[R7].txt - [4938 octets] - [15/07/2014 16:02:27]
AdwCleaner[R8].txt - [2045 octets] - [16/07/2014 14:46:40]
AdwCleaner[R9].txt - [3414 octets] - [19/07/2014 01:52:19]
AdwCleaner[S10].txt - [1369 octets] - [24/07/2014 20:38:14]
AdwCleaner[S2].txt - [2825 octets] - [18/06/2014 03:59:36]
AdwCleaner[S3].txt - [2452 octets] - [25/05/2014 09:56:04]
AdwCleaner[S4].txt - [2060 octets] - [22/06/2014 21:00:51]
AdwCleaner[S5].txt - [1417 octets] - [26/06/2014 04:18:16]
AdwCleaner[S6].txt - [1426 octets] - [13/07/2014 10:12:32]
AdwCleaner[S7].txt - [4364 octets] - [15/07/2014 16:04:36]
AdwCleaner[S8].txt - [2110 octets] - [16/07/2014 14:47:36]
AdwCleaner[S9].txt - [3505 octets] - [19/07/2014 01:53:06]

########## EOF - C:\AdwCleaner\AdwCleaner[S10].txt - [1910 octets] ##########

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8 Pro x64
Ran by skeetz on Thu 07/24/2014 at 20:40:47.92
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

~~~ FireFox

Emptied folder: C:\Users\skeetz\Application Data\mozilla\firefox\profiles\4zs53750.pas\minidumps [4 files]

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 07/24/2014 at 20:43:36.45
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

OLD LOGS


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8 Pro x64
Ran by skeetz on Sun 07/20/2014 at 22:53:15.75
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\big fish"
Successfully deleted: [Folder] "C:\ProgramData\boost_interprocess"
Successfully deleted: [Folder] "C:\Users\skeetz\Application Data\thinstall"

~~~ FireFox

Successfully deleted the following from C:\Users\skeetz\Application Data\mozilla\firefox\profiles\4zs53750.pas\prefs.js

user_pref("extensions.R0FK9rg4Db_.url", "hxxp://groupstyleusa.info/sync2/?q=hfZ9ofV9CShEAen0rTs7rihTB6lKDzt4olljtNtVh7n0rjnEqTw5rjaFqjn5tMFHhd9Fqda7rjUFrjaHrTUMDMlGojUMAe4UojY
user_pref("extensions.dK_ed.url", "hxxp://webdriiver.in/sync2/?q=hfZ9ofV9CShEAen0qdU4tMqLDe49CNU0llrMCMlNhd9Fqda6rjkGrTk5qdrMBzqUojw9rdCFqHa8rdgEqih7hfs0pihPBMn0qjnEpjrEpjCHrH
Emptied folder: C:\Users\skeetz\Application Data\mozilla\firefox\profiles\4zs53750.pas\minidumps [4 files]

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 07/20/2014 at 22:56:51.57
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

# AdwCleaner v3.216 - Report created 19/07/2014 at 01:53:06
# Updated 17/07/2014 by Xplode
# Operating System : Windows 8 Pro (64 bits)
# Username : skeetz - PAS
# Running from : C:\Users\skeetz\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Trusted Publisher
Folder Deleted : C:\ProgramData\pricecheop
Folder Deleted : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\afaofpbpdigdpcohhfakbpjbcilcmonf
Folder Deleted : C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\afaofpbpdigdpcohhfakbpjbcilcmonf
Folder Deleted : C:\Users\HomeGroupUser$\AppData\Local\Google\Chrome\User Data\Default\Extensions\afaofpbpdigdpcohhfakbpjbcilcmonf
Folder Deleted : C:\Users\skeetz\AppData\Local\Google\Chrome\User Data\Default\Extensions\afaofpbpdigdpcohhfakbpjbcilcmonf

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\pruiicEchop.pruiicEchop
Key Deleted : HKLM\SOFTWARE\Classes\pruiicEchop.pruiicEchop.3.9
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{99A7849F-BCB8-34DF-CEBC-A44B149E52C3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{99A7849F-BCB8-34DF-CEBC-A44B149E52C3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{99A7849F-BCB8-34DF-CEBC-A44B149E52C3}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{99A7849F-BCB8-34DF-CEBC-A44B149E52C3}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{99A7849F-BCB8-34DF-CEBC-A44B149E52C3}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.17028


-\\ Mozilla Firefox v30.0 (en-US)

[ File : C:\Users\skeetz\Application Data\Mozilla\Firefox\Profiles\4zs53750.pas\prefs.js ]

Line Deleted : user_pref("extensions.dK_ed.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumorobo.n[...]
Line Deleted : user_pref("extensions.rYUzfM33T18.scode", "(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.indexOf(\"sumo[...]

[ File : C:\Users\skeetz\Application Data\Mozilla\Firefox\Profiles\85orkrsl.default\prefs.js ]


-\\ Google Chrome v

*************************

AdwCleaner[R2].txt - [2877 octets] - [18/06/2014 03:58:25]
AdwCleaner[R3].txt - [2380 octets] - [25/05/2014 09:50:08]
AdwCleaner[R4].txt - [1987 octets] - [22/06/2014 21:00:08]
AdwCleaner[R5].txt - [1436 octets] - [26/06/2014 04:17:23]
AdwCleaner[R6].txt - [2729 octets] - [27/06/2014 22:34:16]
AdwCleaner[R7].txt - [4938 octets] - [15/07/2014 16:02:27]
AdwCleaner[R8].txt - [2045 octets] - [16/07/2014 14:46:40]
AdwCleaner[R9].txt - [3414 octets] - [19/07/2014 01:52:19]
AdwCleaner[S2].txt - [2825 octets] - [18/06/2014 03:59:36]
AdwCleaner[S3].txt - [2452 octets] - [25/05/2014 09:56:04]
AdwCleaner[S4].txt - [2060 octets] - [22/06/2014 21:00:51]
AdwCleaner[S5].txt - [1417 octets] - [26/06/2014 04:18:16]
AdwCleaner[S6].txt - [1426 octets] - [13/07/2014 10:12:32]
AdwCleaner[S7].txt - [4364 octets] - [15/07/2014 16:04:36]
AdwCleaner[S8].txt - [2110 octets] - [16/07/2014 14:47:36]
AdwCleaner[S9].txt - [3357 octets] - [19/07/2014 01:53:06]

########## EOF - C:\AdwCleaner\AdwCleaner[S9].txt - [3417 octets] ##########


How's things looking now


Report •

#44
July 24, 2014 at 20:49:56
I am now trying to find what altered your files. It usually takes more than one tool.

Run RogueKiller
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://majorgeeks.com/RogueKiller_d...
http://www.geekstogo.com/forum/file...
http://tigzy.geekstogo.com/roguekil...
http://www.sur-la-toile.com/RogueKi...
User Guide
http://www.adlice.com/softwares/rog...
Official tutorial
http://www.adlice.com/softwares/rog...
If RogueKiller won't run, open IE & turn off SmartScreen Filter.
http://windows.microsoft.com/en-AU/...
Download & SAVE to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Quit all programs that you may have started.
Shutdown your antivirus to avoid any conflicts.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"

For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
Click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop.
Exit/Close RogueKiller.
When completed make sure to re-enable your antivirus.

message edited by Johnw


Report •

#45
July 24, 2014 at 20:55:59
John,

I will have to get back to you tomm. on this.....I work at 5am and need to call it a night...but will return after work to finish up

Thanks


Went to d/l this for tomm....quick question.....should I run both or just
the 64bit ?

RogueKiller.exe

RogueKillerX64.exe

message edited by mjt


Report •

#46
July 24, 2014 at 20:59:22
"I will have to get back to you tomm:
I was just about to ask, if you wanted to go to bed.

I'm here.

http://www.timeanddate.com/worldclo...


Report •

#47
July 24, 2014 at 21:02:17
Wanna trade places.....I'm San Francisco area.....someday hoping to visit your way on vacation....

Report •

#48
July 24, 2014 at 21:12:32
"should I run both or just the 64bit ?"
64 bit to match your operating system.

"someday hoping to visit your way on vacation.... "
Long way, but you won't regret it.


Report •

#49
July 24, 2014 at 21:26:02
"OLD LOGS"
Yep, that got the stuff I saw on the OTL log.

Report •

#50
July 26, 2014 at 01:34:20
Heres the log from Rogue

RogueKiller V9.2.4.0 (x64) [Jul 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/rog...
Blog : http://www.adlice.com

Operating System : Windows 8 (6.2.9200 ) 64 bits version
Started in : Normal mode
User : skeetz [Admin rights]
Mode : Remove -- Date : 07/26/2014 01:32:49

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 10 ¤¤¤
[PUM.Policies] (X64) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0 -> NOT SELECTED
[PUM.Policies] (X64) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0 -> NOT SELECTED
[PUM.Policies] (X86) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0 -> NOT SELECTED
[PUM.Policies] (X86) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0 -> NOT SELECTED
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0 -> NOT SELECTED
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0 -> NOT SELECTED
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT SELECTED
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT SELECTED
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT SELECTED
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT SELECTED

¤¤¤ Scheduled tasks : 1 ¤¤¤
[Suspicious.Path] \\IHUninstallTrackingTASK -- CMD (/C DEL C:\Users\skeetz\AppData\Local\Temp\IHUA6CF.tmp.exe) -> DELETED

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 1 ¤¤¤
[C:\Windows\System32\drivers\etc\hosts] 127.0.0.1 localhost

¤¤¤ Antirootkit : 1 (Driver: LOADED) ¤¤¤
[EAT:Addr] (explorer.exe) BtvAppExt.dll - DevQueryEntry : C:\Windows\System32\DevDispItemProvider.dll @ 0x7fb9c9f2000

¤¤¤ Web browsers : 1 ¤¤¤
[PUP][FIREFX:Addon] 85orkrsl.default : TidyNetwork [TidyNetwork@TidyNetwork] -> NOT SELECTED

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST2000DM001-9YN164 +++++
--- User ---
[MBR] 61fe223a61e65fa6c525a80a2aca31d8
[BSP] d006d5daa8ec7d496452795b3c5b45db : Empty MBR Code
Partition table:
0 - [XXXXXX] UNKNOWN (0x0) [VISIBLE] Offset (sectors): 1 | Size: 2097152 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive2: Generic- SD/MMC USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive3: Generic- Compact Flash USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive4: Generic- SM/xD-Picture USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive5: Generic- MS/MS-Pro USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )


============================================
RKreport_SCN_07262014_013225.log

How we looking now


Report •

#51
July 26, 2014 at 01:44:32
"How we looking now"
All that NOT SELECTED stuff, means you didn't select & delete.

Quit all programs that you may have started.
Shutdown your antivirus to avoid any conflicts.
Please disconnect any USB or external drives from the computer before you run this scan!

New log please.


Report •

#52
July 26, 2014 at 09:25:35
I will run it again but I'm not sure where or what I didn't select.....MBR Offline and AntiRootkit are checked

Report •

#53
July 26, 2014 at 09:34:12
OK I see what I didn't do....guess I was tired the 1st time I ran it...sorry

Here's the new scan

RogueKiller V9.2.4.0 (x64) [Jul 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/rog...
Blog : http://www.adlice.com

Operating System : Windows 8 (6.2.9200 ) 64 bits version
Started in : Normal mode
User : skeetz [Admin rights]
Mode : Remove -- Date : 07/26/2014 09:31:59

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 10 ¤¤¤
[PUM.Policies] (X64) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0 -> DELETED
[PUM.Policies] (X64) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0 -> DELETED
[PUM.Policies] (X86) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0 -> ERROR [2]
[PUM.Policies] (X86) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0 -> ERROR [2]
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0 -> REPLACED (1)
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-1983029071-766390826-447606053-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0 -> REPLACED (1)
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> REPLACED (0)
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> REPLACED (0)
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> REPLACED (0)
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> REPLACED (0)

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 1 ¤¤¤
[C:\Windows\System32\drivers\etc\hosts] 127.0.0.1 localhost -> DELETED

¤¤¤ Antirootkit : 36 (Driver: LOADED) ¤¤¤
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiChangeApplicationStateForPackageName : C:\Windows\System32\twinapi.dll @ 0x7fdd8dfab80
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiChangeSessionState : C:\Windows\System32\twinapi.dll @ 0x7fdd8e153d8
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiNotifyNewSession : C:\Windows\System32\twinapi.dll @ 0x7fdd8e16f0c
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtActivateWorkItem : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6bce0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtAssociateActivationProxy : C:\Windows\System32\twinapi.dll @ 0x7fdd8e1a7ec
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtAssociateApplicationExtensionClass : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6bbd0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtCreateEventForPackageName : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6bac0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtDeleteEvent : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6ba50
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtDisassociateWorkItem : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6b9b0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtEnumerateBrokeredEvents : C:\Windows\System32\twinapi.dll @ 0x7fdd8e16a70
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtEnumerateWorkItemsForPackageName : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6b8c0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtFreeMemory : C:\Windows\System32\twinapi.dll @ 0x7fdd8df5fe0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtQueryBrokeredEvent : C:\Windows\System32\twinapi.dll @ 0x7fdd8df5df0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtQuerySystemStateBroadcastChannels : C:\Windows\System32\twinapi.dll @ 0x7fdd8e16a0c
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtQueryWorkItem : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6b804
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtSignalEvent : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6b738
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiPtSignalMultipleEvents : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6b660
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiResetActiveSessionForPackage : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6b57c
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiSetActiveSessionForPackage : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6b4e0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - BiUpdateLockScreenApplications : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6b430
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - DllCanUnloadNow : C:\Windows\System32\twinapi.dll @ 0x7fdd8df1340
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - DllGetActivationFactory : C:\Windows\System32\twinapi.dll @ 0x7fdd8df2f60
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - DllGetClassObject : C:\Windows\System32\twinapi.dll @ 0x7fdd8df2110
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmBlockAppStateChangeCompletion : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6bdd4
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmIsProcessInApplication : C:\Windows\System32\twinapi.dll @ 0x7fdd8e07d60
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmQueryApplicationInformation : C:\Windows\System32\twinapi.dll @ 0x7fdd8df73f0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmQueryApplicationList : C:\Windows\System32\twinapi.dll @ 0x7fdd8df2770
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmQueryCurrentAppState : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6bd70
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmQueryProcessList : C:\Windows\System32\twinapi.dll @ 0x7fdd8df24f0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmRegisterAppStateChangeNotification : C:\Windows\System32\twinapi.dll @ 0x7fdd8dfcf00
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmRegisterApplicationNotification : C:\Windows\System32\twinapi.dll @ 0x7fdd8df71e0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmSetApplicationState : C:\Windows\System32\twinapi.dll @ 0x7fdd8dfa870
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmShutdownApplication : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6bec0
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmUnblockAppStateChangeCompletion : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6be0c
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmUnregisterAppStateChangeNotification : C:\Windows\System32\twinapi.dll @ 0x7fdd8e00a68
[EAT:Addr] (explorer.exe) ClassicStartMenuDLL.dll - PsmWaitForAppResume : C:\Windows\System32\twinapi.dll @ 0x7fdd8e6be5c

¤¤¤ Web browsers : 3 ¤¤¤
[IE:Addon] System : Classic Explorer Bar [{553891B7-A0D5-4526-BE18-D3CE461D6310}] -> DELETED
[PUP][FIREFX:Addon] 85orkrsl.default : TidyNetwork [TidyNetwork@TidyNetwork] -> DELETED
[FIREFX:Addon] 85orkrsl.default : Motive Extension [mcciwbch@motive.com] -> DELETED

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST2000DM001-9YN164 +++++
--- User ---
[MBR] 61fe223a61e65fa6c525a80a2aca31d8
[BSP] d006d5daa8ec7d496452795b3c5b45db : Empty MBR Code
Partition table:
0 - [XXXXXX] UNKNOWN (0x0) [VISIBLE] Offset (sectors): 1 | Size: 2097152 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: Generic- SD/MMC USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive2: Generic- Compact Flash USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive3: Generic- SM/xD-Picture USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive4: Generic- MS/MS-Pro USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )


============================================
RKreport_DEL_07262014_013249.log - RKreport_SCN_07262014_013225.log - RKreport_SCN_07262014_092857.log



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#54
July 26, 2014 at 18:08:48
"Here's the new scan"
That's better.

Upate Malwarebytes & run, Copy & Paste the contents of the log please.


Report •

#55
July 26, 2014 at 22:23:57

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/26/2014
Scan Time: 9:56:54 PM
Logfile: mal.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.27.03
Rootkit Database: v2014.07.17.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8
CPU: x64
File System: NTFS
User: skeetz

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 358621
Time Elapsed: 22 min, 54 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

Clean log....think we are looking good here.....I want to thank everyone who helped
me....I appreciate everyone's time and knowledge

John could you please marked this solved for me....thanks again for your help and time



Report •

#56
July 27, 2014 at 02:09:05
As you can see from your OLD LOGS, you had a lot of stuff installed, that you did not know had been installed.
A lot of programs, now give you the choice to install toolbars & other during the install. Either uncheck these items during install, or use Custom install. No more click, click during an install, you have to read after each click.

I use Softpedia, down the bottom of the page, they make you aware what Ad-supported programs the author of the program has included.
Sample pages
http://www.softpedia.com/get/CD-DVD...
http://www.softpedia.com/get/Multim...
Users are advised to pay attention while installing this ad-supported application:
· Offers to change the homepage for web browsers installed in the system
· Offers to change the default search engine for web browsers installed in the system
· Offers to install StartNow Toolbar that the program does not require to fully function
SS ( screenshots ) of above
http://i.imgur.com/CSBplyA.gif
http://i.imgur.com/3eWWoXm.gif

Use Unchecky to help prevent these third party installs. Nothing is perfect, the badies are always ahead of the goodies.
http://www.softpedia.com/get/System...
http://www.softpedia.com/progScreen...
http://unchecky.com/

How to download from Softpedia
http://i.imgur.com/iZ3Fzmc.gif
http://i.imgur.com/NNgm1rF.gif
A reliable application that aims to protect your computer against third-party components often offered during software installations.


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