Windows 8 in safe mode??

Mag innovision / 780
November 16, 2014 at 11:58:15
Specs: Windows 7 ultimate, 256
I am pretty sure I have a virus infected computer. A Dell desktop with Windows 8.

When I turn it on it boots to the password screed. It shows the correct account but the email shown underneath it is my user name 3 times@hotmail.com...not my email address. When I put in the password, says it's wrong and to go to accounts@live.net. There is the power icon at the bottom right that allows me to restart and shutdown. There are 2 icons on the bottom left. 1 shows the internet connection status and the other brings up a window with a 'navigator' that talks and explains what is on the screen and a couple other places to change the screen resolution. Virus right?

I of course, have and can get to virus removal tools...if I can get to the desktop.

I can not get to safe mode to do this. F8 doesn't work, obviously, but neither does shift f8 or crtl f8. f12 bets me to the boot manager but there are no repair options and no advanced options. I can get to bios ect.

I have searched a bit and have seen the link to How To Boot Into Safe Mode On Windows 8 (The Easy Way) on howtogeek.com but nothing there works.

As luck would have it I have no recovery disk. I don't want to do a drec anyway, but if I must I must. And I have to deal with Dell to get one. But at this point I just don't think I need it, if I can just get to safe mode and and clean up the virus.

Any help is appreciated!!

THANKS!!


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#1
November 16, 2014 at 14:14:43
Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You will have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...

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