Solved Win 8 crashed and can not reinstall OEM system

July 20, 2016 at 10:03:12
Specs: Win 8, AMD
I have HP Pavilon ProtectSmart laptop. The system crashed, damaging the Factory recover program on the hard drive. I do have an OEM Factory Media USB drive, I do have control of the "escape" key on start up and I do have control of "F9" key, but after selecting F9, the Recovery program fails to start. Is there any way to reinstall the OEM Operating system from the OEM flash drive?? Can the Recovery Program be instlled or used from another source to install the OEM Win8 system?


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July 20, 2016 at 15:54:09
Try this first.

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
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Lazesoft Recovery Suite Home Edition video tutorial

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July 22, 2016 at 22:14:24
✔ Best Answer
Did you use windows 'create a recovery drive' application when you created the flash drive or did you just copy the partition to the drive?

If you used the application the flash drive should work either from the advanced startup options (if it gets that far) or you can directly boot from it. Some info here:

If you just copied the partition to the flash drive, well I don't know, you'd just have to try and see if it'll run. If not you'll need to reinstall windows 8 from scratch. Some info on downloading it here:

The download won't contain software that came preinstalled on your PC and some drivers may be missing (which you should be able to download from the support page for your system or motherboard model).

It's also possible the 'crash' was the result of a hard drive gone bad. In that case you'll need to replace it before you can successfully install windows.

Edit The PCSupport page didn't seem to be all that helpful. Check here too:

message edited by DAVEINCAPS

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