Why doesn't Streaming Radio work on my laptop.

March 24, 2015 at 12:03:34
Specs: Windows 8.1
I have a new HP Stream laptop running Win8.1 and IE11. My sound works great on You Tube but I don't get any sound from Listen Live streaming radio stations on IE. Is there some setting I need to change? Any help would be greatly appreciated.

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#1
March 24, 2015 at 12:31:17
Keep watching for ideas but in the meantime give us a link to one that has no sound. It might tell us something.

Always pop back and let us know the outcome - thanks


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#2
March 24, 2015 at 13:25:46
Try www.whas.com and click on "listen live". My PC will play the sound but the laptop won't.

message edited by bunnyrabbitt


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#3
March 24, 2015 at 15:17:09
You've made me feel like a newbie. I went to that website from Win 8.1 (64 bit) on each of my three browsers and hit Listen Live. Didn't get any reaction at all despite clicking every play arrow I could get my hands on. Laptop (Win 7 64 bit) from Firefox did the same and Internet Explorer moaned about their security certificate. Do you have to be signed in or something? Is yours 64 bit?

I'm from the UK but when websites are blocking you normally expect a notice to that effect.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
March 26, 2015 at 09:39:04
Are you talking about the live streaming button which redirects you to iHeart Radio's website for that station?

It works on my iPad, I'll try it on my Windows 8 laptop when I get home.


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#5
March 26, 2015 at 10:04:07
On my Win 8.1 64 bit I can click the red "Listen Live" button near top left. That takes me to the NewsRadio 840 page. There is a play arrow which does nothing when I click on it. This happens on IE, Firefox and Chromium browsers.

Could be some overall security setting I have (will think about it). I do not have Java but would be surprised if that is the issue. YouTube and others play fine.
EDIT: It "was" lack of Java.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
March 26, 2015 at 19:19:13
Ok I just tried it on my Windows 8 laptop and it works. I clicked on the Listen Live button and it took me to iheart's WHAS streaming page. I got an advertisement pop up that lasted about 10 seconds then the stream for WHAS played. It worked in both IE10 and Chrome.


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#7
March 26, 2015 at 19:43:37
You could also try going to iHeartRadio.com and searching for the radio station with their call letters and see if it works that way.

You could try another browser like Firefox or Chrome (even though Derek still had problem with these).

You have to be a little bit crazy to keep you from going insane.


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#8
March 27, 2015 at 09:09:41
I've been back to radio stations I used to listen to before I uninstalled Java.
These no longer worked. I installed Java again and they are fine.

bunnyrabbit
You must be in desktop mode to use Java from your browser.
That alone could be your issue.

EDIT:
SEE MY #9 BELOW.

If not first ensure that Java present and "enabled in all browsers":
Control Panel > Java icon > Security tab If the above is OK then get the latest version from of Java from here:
https://java.com/en/download/

[Better add I still can't get www.whas.com to play but that might be a UK issue]

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
March 29, 2015 at 13:19:24
I now feel obliged to retract my words in #8 - now struck out. I think confusion set in due to some of my previous radio stations (not used for ages) going offline. I no longer feel that Java is essential for playing streamed radio, and by going around the back door to www.whas.com it seems I am not allowed access on there because I'm a UK user.

Check here to see if you have the latest flash:
http://www.adobe.com/software/flash...
Compare the small box, which is your installed version, with the table below it. If there is a mis-match then MS Windows Update has not kept you up to date, assuming you have accepted their Flash updates. Unlike previous operating systems, on Win 8/8.1 Flash for IE is part of Windows Updates.

If you are using some other browser then Flash updates must be downloaded from that particular browser. To get them you go to the link I've now provided then click "Player Download Centre" (blue) in the text just above the large table.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#10
March 30, 2015 at 20:21:26
Yes, I was also thinking about adding or updating Flash Player probably would help.
I usually go to Adobe.com from the browser you intend to use, go to Downloads and choose Flash Player. Note that you will have to uncheck an add on program during the install that you probably do not want so look carefully during the install or you will have to uninstall the junk later (McAfee and possibly others depending on who is currently paying them for the privilege).

You have to be a little bit crazy to keep you from going insane.


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#11
April 7, 2015 at 18:55:40
I had already checked Java and Flash Player without success. When our daughter was home over Easter, she found a work-around for us. It still leaves me with questions, but I'll post her solution in case it helps someone else. Instead of using IE from the desktop, she used the IE that appears on the Win 8.1 start page. In that version of IE, the Listen Live link works just fine on iheart streaming radio stations and on another of our favorite stations that uses v6.player.abacast.net
A big thank you to all who responded in an effort to help me!

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#12
April 8, 2015 at 08:14:06
If your computer is 64 bit there are two versions of IE. The 32 bit one is in Program Files (x86) and the 64 bit one is in Program Files. The IE file is iexplore.exe in both cases. Maybe there is some scope there, but only if you are 64 bit.

Otherwise, not really sure why but it's good to hear you've worked around it and thanks for popping back to let us know.

Always pop back and let us know the outcome - thanks


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