why does my gateway computer shut off after about a minute?

April 22, 2016 at 05:10:54
Specs: Windows 64
30 seconds to a minute or two my computer notifies me that it has gone to power saving mode then shuts off. I was told that maybe the battery on the mother board may be bad and removing it would cause it to not keep the time. I took battery out and it still shuts off. it also still kept the time.please help

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April 22, 2016 at 13:07:11
Taking the battery out was unnecessary & a bad move. You have now reset the BIOS & the settings cannot be corrected until you can get the system to boot again.

I'm guessing you have a desktop system? Please post the model/model number. We need more details about what's happening. Is anything being displayed on the monitor before it shuts down? Is the Gateway splash screen coming up? Any beeps coming from the tower?

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April 23, 2016 at 09:56:20
hey thanks for getting back with me on this. The computer is a gateway AMD A6 5400k dual-core processor. model number is DX438og-UW308 and the serial # is DTGE3AA00124504C929200. hopefully this helps.

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