Solved Why do I have an ad for Norton that won't close?!?!?!?!

August 28, 2014 at 02:40:10
Specs: Windows 8.1
I went onto my laptop tonight and discovered an ad from Norton anti-virus saying they had done a scan and I MAY have a Trojan virus. When I try to close the ad there is another pop-up window that tells me to call this tel no, 877-218-1107 and no matter what I do I CANNOT CLOSE THE AD!!!! I have emptied my downloads, checked extensions etc and the ad is STILL there!!! Help!!!

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#1
August 28, 2014 at 03:18:55
Don't under any circumstances call that number or follow any prompts.

They're trying to scam you.

Norton doesn't operate in this fashion.

Someone will be along to help rid you of this nasty.


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#2
August 28, 2014 at 05:53:02
✔ Best Answer
Actually I downloaded the free Malwarebytes and that seems to have taken care of the problem....

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#3
August 29, 2014 at 00:52:07
Thank you for getting back to us.

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