white band on left side of laptop which I cannot see behind

Samsung laptop / Ativ book 4
September 30, 2013 at 13:55:47
Specs: Windows 8
Just bought a samsung laptop ATIV Book 4 4 weeks ago. Had no problems until this a.m. I cannot see my full screen and have to decrease it in order to see the full screen. Have had to move all my icons into center of screen to see/use them. Have not dropped it.

There is a black something at the bottom of this white strip, which looks like a long-tailed guppy. No kidding. With a bar underneath it that looks like the bars on my internet to denote signal strength. I've downloaded all the drive updates, with no change.
Strangely, when I ran a malware scan, it came up two PUPS, which I removed and which made the bars go away. But, now they are back. Also ran a malware root-kit scan, with nothing showing up. Is this some type trojan, you thinnk?

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#1
September 30, 2013 at 14:18:21
Try downloading and running a program called Rkill. Then download a program called malwarebytes, you can uncheck the trial real time during install. Run a quick scan and remove what it finds. It will likely ask you to restart, see if that fixes the issue. You can also run a full scan with malwarebytes after as well. Now if it still persists you can run this small program to check for a root kit virus, by Kaspersky. Download links below

http://www.bleepingcomputer.com/dow...

http://download.cnet.com/Malwarebyt...

http://usa.kaspersky.com/downloads/...

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#2
September 30, 2013 at 14:33:50
Thanks. I've already used Malwarebytes for malware and used their rootkit, which I mentioned above. Both found nothing.

Do you suggest that use your two similar programs, as well? What is Rkill?


OK. Just downloaded and used the TDSSKiller Rootkit Removal and found nothing. :(

UPDATE: Downloaded and using Rkill right now. Nothing found so far.....has a blinking cursor at the end. Guess it's still looking??
.
OK, it's finished. It just disabled Windows Defender and Avira Nothing else mentioned. Don't know if I need to reinstall these or not. Will investigate. But...........the white strip is still there. *sigh*

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#3
September 30, 2013 at 14:53:28
Yes, it does pause sometimes, but it usually does not take any longer than 5-10mins tops, and creates a log on the desktop. Sorry I think somehow missed part of your message I did not see before, none the less, it leaves on scan removal, and then returns. PUP is a potentially unwanted program like toolbars and junk. You could always type msconfig in search box, and click on it. Click on the startup tab and look through the entries and see if anything looks wacky, there is the option to disable all, do that, and restart, now when it restart it will be missing some things, because we disabled them for a moment, but see if the bar on the left is gone. If it is gone, then it will be related to one those in your startups. Do the msconfig thing again, go back into startup, turn on all the ones that look familiar and you trust and restart, see if the box is still gone. So, you would work through those until you find the culprit in the startups. See if that gets us anywhere.

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#4
September 30, 2013 at 14:55:31
yeah.....I've removed PUPs in the past and get this.....the "thousand" that were present the first day that I downloaded Malwarebyites after buying this new computer. They do keep showing up when I download something new.

I've used config before on Windows 7, but not sure how this prissy Windows 8 will react. I hate W's 8. Will try your suggestion and get back........

Alrightypoo, Windows 8 won't let me use MsConfig or any config message........it just sends me to a page telling me how to use MSconfig on different platforms, with windows 7 the last one. I hate W8!!!
Found a way........had to use "charms" and type it in there........

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#5
September 30, 2013 at 15:04:15
RE: defender etc, when you restart those should be ok again unless they had issues before. Rkill is designed to kill unusual desktop processes which may prevent you from from running utilities to remove viruses etc.
ok, and yes I am not on fan of Win8 except on tablets - touch screen things, but for desktop....argh.

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#6
September 30, 2013 at 15:07:09

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#7
September 30, 2013 at 15:11:54
OK. This is a whole new ballgame.......it's going to take some time going through all the raffia that's listed. A whole new ball of wax. I'll try to keep this window open to report any findings of what this tiresome issue is. BTW, the blue bars at the bottom of the guppy figure are gone again. Strange, huh?


Spoke too soon......they're back now.......once I clicked on your link there. ??WTH?

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#8
September 30, 2013 at 17:45:48
Still have not found the answer.

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#9
September 30, 2013 at 19:40:58
Can you right click on the band and get any properties any info? Also there is a free program called "classic shell" which you install/and uninstall if you don't like it but it will give it the windows 7 look and menus.

http://www.classicshell.net/

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#10
October 1, 2013 at 11:36:52
As per #5. You use Rkill then without closing it apply whatever anti-malware programs you have to hand (such as MalwareBytes). It gives them a greater chance to remove things.

Always pop back and let us know the outcome - thanks


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