Solved What can I do to fix this system restore system recover fail

Derek March 25, 2015 at 13:26:26

Sometimes you get an option to create a restore on a disk or flash drive when you get the computer. I assume either this was not an option or you hadn't gotten around to it. Try this: Turn off computer and disconnect from power. If at all possible remove the main laptop battery too. Before re-assembling hold the Power Off/On button down for at least 20 seconds which discharges the motherboard components. It's a long shot but it might just get it out of the loop. If not give us the model number of your laptop (might be written underneath). Always pop back and let us know the outcome - thanks message edited by Derek

riider March 25, 2015 at 14:58:03

Since your brother already triggered the factory reset, you most likely lost everything. Hopefully you have backups? Try this: “To access the HP System Recovery, turn on the computer and immediately press the ESC key to display the Startup Menu, and then press the F11 key.” http://support.hp.com/us-en/documen...

Johnw March 25, 2015 at 21:58:02

Another to try. Lazesoft Recovery Suite Home Edition http://www.softpedia.com/get/System... http://www.lazesoft.com/lazesoft-re... Tutorials http://www.lazesoft.com/guide.html Screenshot ( SS ) http://i.imgur.com/4HXqQKS.jpg How to Boot a Computer from a Lazesoft Recovery USB Device http://www.lazesoft.com/create-a-bo...

hey guys. its OP here. turns out someone unplugged my computer while it was doing the factory reset. I tried doing another one before i posted this question. anyway, the factory reset worked. thanks for all your help :)

Johnw March 26, 2015 at 15:05:43

Good news, thanks for letting us know.