Solved Webcam not found (NP305EA5-A05US)

Gateway / W3644
September 19, 2014 at 09:44:14
Specs: Windows 8.1 pro, 1.50 GHz / 4GB
Good afternoon:

I have a laptop, Samsung NP305EA5-A05US. It came originally with windows 7 but I upgrade it to windows 8.1 pro but since then, everything works fine, except the Webcam. Every time I try to use it, I get a message that says "Looks like there's something wrong with your camera. Check the manufacturer's website for troubleshooting info".

The laptop have never been opened for anything neither have fallen.
I visited Samsung site for the updates but the updates they have, I can't use then because I get the message that there's isn't a webcam attached to the computer. Please connect it.
I contact Samsung but they only send me their FAQs which didn't help me.

Can someone give me an idea of what to do.

Thank you

message edited by Oblius


See More: Webcam not found (NP305EA5-A05US)

Report •

#1
September 19, 2014 at 13:54:00
Mmm... While Samsung offer a "free" upgrade to win-8.1... their support download section doesn't have any win-8x software, drivers etc.

Can you determine/discover what make and model the actual camera is?

Device manager may show that? Likewise Belarc Advisor (freebie download); or msinfo32 (run from the Start\run dialogue box).

If you determine make/model of webcam the you may be able find drivers from other than Samsung?


Report •

#2
September 20, 2014 at 18:00:29
Good Evening:

Thank you for your reply. However I tried what you told me and the only thing information I get is vimicro usb camera (phosphor). I use the software Driver Easy to update it because I couldn't found what driver I need exactly but nothing happened.


Report •

#3
September 21, 2014 at 01:23:23
✔ Best Answer
Mmm... I did a google trawl using the term/sting:

Vimco usb camera windows 8.1

and found this (which oddly doesn't pop up when trawling Lenovo support section directly).

http://support.lenovo.com/us/en/dow...

You may need to uninstall the camera first (and I would suggest a reboot afterwards) before installing the driver from above. But quite possibly the driver will go in ok as is; no harm to try.


Report •

Related Solutions

#4
October 2, 2014 at 17:49:13
Thank you for your tips. Unfortuanally the problem is the camera but you helped me finding the drivers. Thank you for your quick tips!

Report •

Ask Question