Solved Webcam not found (NP305EA5-A05US)

Gateway / W3644
September 19, 2014 at 09:44:14
Specs: Windows 8.1 pro, 1.50 GHz / 4GB
Good afternoon:

I have a laptop, Samsung NP305EA5-A05US. It came originally with windows 7 but I upgrade it to windows 8.1 pro but since then, everything works fine, except the Webcam. Every time I try to use it, I get a message that says "Looks like there's something wrong with your camera. Check the manufacturer's website for troubleshooting info".

The laptop have never been opened for anything neither have fallen.
I visited Samsung site for the updates but the updates they have, I can't use then because I get the message that there's isn't a webcam attached to the computer. Please connect it.
I contact Samsung but they only send me their FAQs which didn't help me.

Can someone give me an idea of what to do.

Thank you

message edited by Oblius

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September 19, 2014 at 13:54:00
Mmm... While Samsung offer a "free" upgrade to win-8.1... their support download section doesn't have any win-8x software, drivers etc.

Can you determine/discover what make and model the actual camera is?

Device manager may show that? Likewise Belarc Advisor (freebie download); or msinfo32 (run from the Start\run dialogue box).

If you determine make/model of webcam the you may be able find drivers from other than Samsung?

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September 20, 2014 at 18:00:29
Good Evening:

Thank you for your reply. However I tried what you told me and the only thing information I get is vimicro usb camera (phosphor). I use the software Driver Easy to update it because I couldn't found what driver I need exactly but nothing happened.

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September 21, 2014 at 01:23:23
✔ Best Answer
Mmm... I did a google trawl using the term/sting:

Vimco usb camera windows 8.1

and found this (which oddly doesn't pop up when trawling Lenovo support section directly).

You may need to uninstall the camera first (and I would suggest a reboot afterwards) before installing the driver from above. But quite possibly the driver will go in ok as is; no harm to try.

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October 2, 2014 at 17:49:13
Thank you for your tips. Unfortuanally the problem is the camera but you helped me finding the drivers. Thank you for your quick tips!

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