webcam app fails to run

December 3, 2014 at 06:13:49
Specs: Windows 8
When I click on the purple Camera App nothing happens. I cannot use the webcam to take photos but I can when using Skype so the webcam is working

See More: webcam app fails to run

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#1
December 3, 2014 at 15:07:30

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#2
December 4, 2014 at 16:24:10
Does the webcam run OK from the desktop, with a shortcut to its exe file for example?
If so it might be possible to replace the Start Screen App.

Always pop back and let us know the outcome - thanks


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#3
December 5, 2014 at 00:23:31
Thank you for your reply. However, for a novice this is not helpful; What is an exe file?

Non jargon answer would be appreciated


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Related Solutions

#4
December 5, 2014 at 00:38:35
What is an exe file
http://is.gd/SXOzUb

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#5
December 5, 2014 at 07:43:52
Substitute "Program File" for "exe file" - see search provided in response #4 above. You will find a Google search quite handy for anything of this sort.

As the purple icon is not opening the webcam, what I have in mind is this:
You find the webcam Program File then double click it to see if that starts the camera. If it does then you create a shortcut to this file and put it on the desktop. Check that this shortcut also works (almost a certainty) and if so delete the purple icon and pin this new shortcut to the Start Menu to replace it.

If the above reads like Greek then the best bet is to find a friend who has used a computer for some years to help you check this idea out.

Always pop back and let us know the outcome - thanks


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#6
December 5, 2014 at 08:17:04
Thanks for your reply. The webcam program file does not exist; I have an Acer Aspire laptop with a webcam which does not appear to have any way of using it. I am looking for Acer Crystal Eye but it is not there.Using Device manager -Imaging device - it says the HD Webcam is working normally. I have done Driver Search and it says the best driver for the webcam is installed. Any ideas?

message edited by pilsmozz


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#7
December 5, 2014 at 09:24:34
It must have a program file as it couldn't work without it and you said it works on Skype.

You need to look into the file system. Most likely your drive carries the letter C (all drives are given a letter). Follow down through Program Files > Acer > Acer Crystal Eye Webcam and it should be in the "Acer Crystal Eye Webcam" Folder. Sorry but I don't know it's name - all webcams are different. All files are given a "file extension" and for programs it is "exe". Unfortunately by default MS, in their wisdom, hide some file extensions - I always unhide them. We can unhide them if necessary but if there are only a few files showing there give us a list and with luck we can work out the one you need to double click.

I can't be absolutely certain this will work out but it seems like the best thing to try as it seems as if it is just the purple icon that has gone wonky.

EDIT:
There is just one other thing you could try that might help. Right click the purple icon and select "Open File Location". It should jump straight to the file you need, although as it is not working I'm not sure what, if anything, it will do.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
December 5, 2014 at 09:41:59
Thanks for your replies.I am using Windows 8 so nothing is simple don't forget.

Under Programs there is no Acer webcam. Right clicking on the Camera icon just gives a banner - Unpin or Uninstall but it gives a Tick on the icon - what does that mean?


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#9
December 5, 2014 at 11:46:37
There's a tick on the top right of the icon when you right click it. That is just Windows 8's way of saying it has been selected (as was highlighted in the old days). Sounds like it doesn't give file location.

If yours is 64 bit you might have to look in "Program Files (x86) > Acer > Acer Crystal Eye Webcam".

If you don't know already, on a 64 bit computer Program Files is for 64 bit applications and Program Files (x86) is for 32 bit applications.

You could try a search for "Acer Crystal Eye Webcam" or even just plain old "Webcam".

I don't know the make and model number of your computer but on some computers you have to hit a key to make the webcam work. It is still just possible that a program such as Skype could open it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#10
December 5, 2014 at 13:25:23
Go into Device Manager, is it showing as per my SS ( screenshot )?
http://i.imgur.com/0UrfUvI.gif


Edit: I see all is Ok in Device Manager.

"Using Device manager -Imaging device - it says the HD Webcam is working normally. I have done Driver Search and it says the best driver for the webcam is installed. Any ideas?

message edited by pilsmozz"

message edited by Johnw


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#11
December 5, 2014 at 13:45:56
Right click the purple icon > Properties

Copy & Paste what is in > Target: & Start in: into your reply please.


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#12
December 5, 2014 at 15:15:27
JohnW Re #11

None of my Start Screen (Metro) icons in Win 8.1 show Properties. However, we'll wait and see - if it's there then that's another way forward.

Always pop back and let us know the outcome - thanks


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#13
December 5, 2014 at 15:31:17
"None of my Start Screen (Metro) icons in Win 8.1"
My research showed what looks like a shortcut on the desktop, that is what I would right click on.

message edited by Johnw


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#14
December 5, 2014 at 16:07:21
JohnW
The poster referred to a "purple Camera App", therefore I assumed this description to mean that it was on the new Start Screen (Windows 8 UI). Apps is the name that MS gives to these particular icons - see this:
http://kb.soluto.com/windows-8/what...

I don't think a desktop icon is present, therefore what I'm attempting to do is produce a working desktop shortcut which can then be pinned to the Start Menu (Windows 8 UI), to replace the existing purple icon there.

pilsmozz
Can you check our understanding please - is there a camera icon already on the "desktop" (as opposed to the screen with the blocks)?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#15
December 6, 2014 at 00:42:33
Thanks again for your efforts. However, the webcam is the least of the problems. Now it says "Internet Explorer Not Working" so cannot even get e-mails.
By the way I have the "HDWebcam" field under Imaging devices.

Acer just say reload everything from scratch so I will lose all data - not much use.


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#16
December 6, 2014 at 01:59:47
Something is causing these problems, lets start with a thorough scan. I may be heading in the wrong direction, got to start somewhere, process of elimination.

Step 1: Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


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#17
December 6, 2014 at 07:09:59
Yes, I agree with John, now that other issues have arrived it looks like there is something more general going on. With luck, find/fix that and it could fix everything.

Always pop back and let us know the outcome - thanks


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