Solved Unable to open EL AL airlines website

February 8, 2014 at 15:49:19
Specs: Windows 8, 4 gb
Can not open specific website.
The website ( www.elal.co.il ) a major airline website, will not open in ANY browser - all I get is "page can not be displayed" or "unable to establish connection" .

As most of you I thought immediately that somehow the site was blocked by AVG ( firewall ) but
having disabled that for while the website still will not open . The site has not been blocked by the router or ISP.

I am at a total loss and any help would be greatly appreciated.


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#1
February 8, 2014 at 20:55:01
What country are you in? Perhaps your ISP or government has blocked the site.

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#2
February 8, 2014 at 21:06:12
✔ Best Answer
Have you enabled any Proxy settings? That could also be blocking the website. I could access the site fine, so most likely it is just you.

Try this forum:

http://www.forumswindows8.com/custo...

Although just use what they said in reverse to disable the proxy.


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#3
February 8, 2014 at 22:37:05
I am in Thailand right now and before I could access the site too

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Related Solutions

#4
February 9, 2014 at 12:36:46
Try #2 first.

If that doesn't work go to your C drive and follow this path:
"Windows > System32 > Drivers > etc".

In "etc" you will find a file named Hosts. Temporarily rename it to xHosts and see if that helps (it will disable it, including anything in there that has blocked the website). If it doesn't help then rename it back to Hosts. If it does help then let us know and we will look further into it.

Always pop back and let us know the outcome - thanks


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#5
February 9, 2014 at 16:18:36
Unfortunately both enabling proxy settings and renaming the "host" file did not help -
the website still will not open. I know the cause is something on my pc but after
checking and temporarily disabling the usual causes ( Malware, Anti Virus etc )
to no avail AND when all other websites do open - finding the cause seems to be
very difficult.
It is not the ISP, not the router, not the Thai government ( they would not even dare
to disrupt a website of any airline ) but it IS something on my pc. Needle in a haystack
anyone?

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#6
February 9, 2014 at 17:01:43
I'm not disputing the possibility of it being "something" on your computer but just to make absolutely sure is there another computer you can check it on (a friends perhaps)?

The other thing is to ask your server if they know of a reason and if they can reach it.

EDIT:
I've known temporary blocking to take place if there is a spammer or DOS attacker within a dynamic address range - that is often a first step, then later they find the culprit and the website suddenly starts working again.

How long have you had this issue?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
February 9, 2014 at 17:07:55
I have checked on various other computers and also my phone and the site opens.....so its back to the "needle in a haystack"

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#8
February 9, 2014 at 17:12:55
Sounds like it. Presumably the access on the phone was using your home Wifi/Router and not the server for you phone company.

Always pop back and let us know the outcome - thanks


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#9
February 9, 2014 at 17:17:26
Yes presumed correctly and I have had this problem for over a month now.

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#10
February 9, 2014 at 17:26:00
Big dunno from me I'm afraid. I did notice that the website was slow to open on IE and Firefox from the UK but it does eventually. Last time I encountered an almost identical situation on here it suddenly started working and nobody had a clue why - but a month is one heck of a time. The fact that it happens on more than one browser is a bummer because it seems to point to some common factor rather than a browser setting or addon.

I guess you should try pinging the site just to see what that shows:
http://www.mediacollege.com/interne...
You probably know already that you can reach Command Prompt from the popup menu using Windows key + X. See also traceroute on there. Might be best to first check out a website that works.

It's 1.30 am here so I must nip off to bed. Will keep thinking about it and if anything useful comes to me I'll pop back. Maybe someone else will join in with a bright idea in the meantime.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
February 9, 2014 at 19:37:48
Let's see if you can sneak by whatever is blocking it. Put elal in a google search and then see if you can link to them from the google results. Also try using elal.com. It'll automatically switch to elal.co.il but might do so after the blockage.

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#12
February 9, 2014 at 19:44:20
Tried that one before and no ping reply from elal.co.il......but ping is fine with others such as yahoo and google

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#13
February 9, 2014 at 19:54:35
did the elal.com and it did switch to elal.co.il......same results....no sneaking past this one lol

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#14
February 9, 2014 at 22:03:06
Out of curiosity, try another Israeli-based (.il) website and see if that connects:

http://mfa.gov.il/MFA/Pages/default...


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#15
February 10, 2014 at 01:14:23
tried..most other Israel websites do open

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#16
February 10, 2014 at 07:05:01
Very much a long shot but download ADWCleaner file from here, blue button at top:
http://www.bleepingcomputer.com/dow...

Double click Saved file and do the Scan. It's usually OK to then do the Clean but it does give options. Just wondered if some dubious toolbars or their remnants have been put in your browsers. If you've not run it before it usually finds something you didn't know about.

Always pop back and let us know the outcome - thanks


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#17
February 10, 2014 at 16:16:43
I will try that although I am sure that I have that field covered with MalWarebytes but then again it doesnt hurt to have another attack plan.

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#18
February 10, 2014 at 17:16:53
ADW is totally different to MWB and often finds things despite running MWB first. Whether toolbars have any bearing on your issue is another matter.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#19
February 10, 2014 at 19:11:21
Ran ADW and no difference....website still refuses to open.

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#20
February 11, 2014 at 07:29:59
Out of curiosity, did ADW find anything?

Scraping the barrel, have you tried ipconfig /flushdns from command prompt? Strictly this should flush on restart of-course.

Unlikely to help but turn off the computer, disconnect from domestic power (remove battery too if a laptop). Then hold Power Off/On button in for about 20 seconds. Reassemble and hope. This weird trick has helped at times but usually when something has got stuck. If it sounds like witchcraft, Google "Flea Power".

Otherwise I'm out of ideas.

Always pop back and let us know the outcome - thanks


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#21
June 4, 2014 at 10:26:48
This thread title says "solved" but I don't see a solution. Someone I know is having the same problem (in Canada). Has any progress been made on this?

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#22
June 4, 2014 at 12:50:43
Mlister

Best to start your own new thread as no two problems are quite alike and this thread (February 2014) is a long way down the pile now. Only those who were involved are likely will be alerted on here.

I've known IE Reset fix this type of thing (most browsers have a reset if you are not using that).

Then there are Host file entries, or Restricted Sites.

Third party firewalls and even the router firewall can be the culprit.

Always pop back and let us know the outcome - thanks


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