Solved Turbo tax wants to sell me software to fix my server.

April 1, 2014 at 12:56:55
Specs: Windows 8.1, 64R
I called turbo tax to help me get set up to transmit my state taxes. I have a new computer and do not have a printer for windows 8.1 yet. They said they had to run a program to look for errors viruses. They said i have a virus and it would cost me $299 to pay them tho fix it. They say it does not matter that i have a new computer that it is in my server and they are the only ones that can fix it. I did not pay them as it sounds like a scam.

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✔ Best Answer
April 2, 2014 at 15:16:07
"They said i have a virus and it would cost me $299 to pay them tho fix it."

Intuit is the company that makes Turbo Tax, they do not fix virus's, it is a total scam. Also, what does a server have to do with anything? I'm assuming you are on a home computer since your doing your personal taxes and I am pretty sure you don't have a server.



#1
April 1, 2014 at 15:09:40
Sounds like BS. It's not your responsibility to fix things at your server, even supposing you could, which you can't.

Is the computer behaving normally? If you want to check for nasties try this, which often finds what your AV will miss.:
http://www.filehippo.com/download_m...
(use green button top right)

If it finds anything paste the log on here so that we can see what it found.

What AV are you using - free or paid for version?

Always pop back and let us know the outcome - thanks


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#2
April 1, 2014 at 15:12:44
What you're saying doesn't make sense at all. If you called a number you believe was Turbo Tax and they did indeed do what you're claiming, then I'd be very careful as to what information they were given. My guess is you called a number that wasn't actually Turbo Tax, but from whatever source you obtain it, it looked legit. Did you get the number from the actual turbotax.intuit.com website? Did they already have your income/ssn/name/address, without you having to provide it? Because if you actually went through the turbotax.intuit.com website help, once you provided certain information, they would give you an incident number and a phone number to call. There are many legitimate phone numbers for Turbo Tax.....accessible through their Help on their site.

Sounds fishy to me...

message edited by Jennifer SUMN


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#3
April 1, 2014 at 15:39:25
http://www.complaintsboard.com/byco...
http://www.ripoffreport.com/r/Turbo...
http://hackedbyturbotax.com/

Lets see what is going on.

Download OTL, save & run from your Desktop.
http://oldtimer.geekstogo.com/OTL.exe
Double click the OTL icon to start the tool. (Note: If you are running on Vista or Windows 7 accept UAC alert)
1: When the window appears, underneath Output at the top, make sure Standard output is selected.
2: Select Scan all users
3: Change Drivers to All
4: Under the Extra Registry section, check Use SafeList
5: In the lower right corner, checkmark "LOP Check" and checkmark "Purity Check".
6: Click Run Scan and let the program run uninterrupted.
Screenshots ( SS ) of 1 - 6
http://i.imgur.com/rvTDUlL.gif
When the scan is complete, two text files will be created on your Desktop
OTL.Txt <- this one will be opened
Extras.txt <- this one will be minimized

Upload the logs using this. I upload to Imgur.com for images & load.to for files ( neither need an account ) Give us the links please.

Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru
How to use for files.
http://i.imgur.com/FhtnM6c.gif
http://i.imgur.com/yBtjlpb.gif
http://i.imgur.com/txFkgpT.gif

Free file sharing sites come & go, if Imgur.com & load.to are too busy ( or not working ) here are others to try.
free file upload no account needed
http://is.gd/ije9W6
http://www.zippyshare.com/
http://www.filedropper.com/index.php
http://www.wikisend.com/
https://www.sendspace.com/
http://www.megafileupload.com/

message edited by Johnw


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#4
April 2, 2014 at 15:16:07
✔ Best Answer
"They said i have a virus and it would cost me $299 to pay them tho fix it."

Intuit is the company that makes Turbo Tax, they do not fix virus's, it is a total scam. Also, what does a server have to do with anything? I'm assuming you are on a home computer since your doing your personal taxes and I am pretty sure you don't have a server.


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#5
April 2, 2014 at 16:10:28
You either contacted someone else (depending on where you got the phone number from) or Turbo Tax has a support deal with someone else who is milking all they can out of unsuspecting people. You were right to back out and tel them no. I would contact Intuit directly and put in a complaint with them and consider sending the info also to the Better Business Bureau, the DA's office, One of the TV news networks "Shame-on-you" spots to bring this info out in the open. I wonder if Intuit is making a kick back from this company rather than paying a computer tech support service to really help their customers.

You have to be a little bit crazy to keep you from going insane.


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#6
April 4, 2014 at 09:13:22
I suspect you did NOT call TurboTax. If you used a search engine & entered something like "turbotax support", there are numerous hits (with phone numbers). For example, here's a few that popped up on the top of the search list & included toll-free numbers: vansskavv.com, Justtech.co, digitalbulls.com/Intuit-Support. Are these legit sites affiliated with TurboTax? Could be, but I doubt it.

Here's where you should have gone for support:

https://turbotax.intuit.com/best-ta...


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