Toshiba Satellite laptop frozen and can't shut down

February 16, 2015 at 19:36:31
Specs: Windows 8.1
I have a Toshiba Satellite laptop and I can't shut it off or do anything with it. The power button won't shut it off and I can't remove the battery. I have Windows 8.1.

See More: Toshiba Satellite laptop frozen and cant shut down

Report •

#1
February 16, 2015 at 20:07:09
Have you tried holding the Power Off button down for at least 5 seconds?

We really need the model number (probably underneath) but here's a general Toshiba guide about removing battery:
http://www.ehow.com/how_6750724_rem...

Best of all is to Power Off (if possible), then disconnect from power and remove battery. If you then hold the Power Off button down for at least 20 second it will discharge the motherboard capacitors. This can sometimes "unstick" computers.

Always pop back and let us know the outcome - thanks


Report •

#2
February 16, 2015 at 22:12:16
Of course you can remove the battery--it's not a kidney. Check the manual for your model. I'm sure information on battery removal will be there. Of course that won't fix the freezing problem.

Report •

#3
February 17, 2015 at 04:22:18
I tried holding the power button down for varying lengths of time, including 5 and 20 seconds. None of them worked.

The model number is S55t-A5389. The battery is probably *technically* removable but it would involve taking the entire bottom off the laptop. It is officially called a "non-accessible battery."

I ended up unplugging it and letting it run down by itself, then restarting. It seems to work fine today but I will probably take it somewhere to be checked.


Report •

Related Solutions

#4
February 17, 2015 at 07:52:10
Yep, I get your drift about battery removal. There's a manual here in case it is of interest:
http://www.manualowl.com/m/Toshiba/...
If you put page 96 in at the top and hit enter it shows battery removal, which on the face of it doesn't look too bad, although there is probably no longer any need.

Difficult to say what caused your issue so maybe getting it checked out is the best plan, especially if it happens again. Glad to hear it is OK right now and thanks for the feedback.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#5
February 17, 2015 at 20:17:46
Oh I didn't know laptops started having those hidden batteries too.

I guess the on/off switch on a laptop doesn't work like a desktop where holding it down forces a shutdown. Although if you get it restarted you might check in bios setup and see if you can set it up that way.


Report •

#6
February 18, 2015 at 07:13:01
DAVE
Not sure, maybe it varies with laptops and/or manufacturers. The "over 5 secs hold-down" shut off my Lenovo ThinkPad laptop and also my MSI netbook.

Always pop back and let us know the outcome - thanks


Report •

Ask Question