Solved Symbols instead of text prevent me from signing into my pc

February 1, 2014 at 14:24:32
Specs: Windows 7
I have an Accer laptop - when I went to sign in, it is showing a bunch of strange symbols and wont let me sign in....... so I cant even get to the start screen and have tried to hold the F8 key so bring me to safe mode but it doesn't happen. The same sign in screen with symbols shows up :/

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✔ Best Answer
February 1, 2014 at 21:03:06
I'm wondering if it could be a corrupted bios. Is it the windows sign on screen when the symbols show up or before? Do the bios access keys work?


#1
February 1, 2014 at 15:28:41
Don't hold F8, tap it 5 or 6 times after you press the button.

How do you know when a politician is lying? His mouth is moving.


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#2
February 1, 2014 at 16:45:31
it is showing a bunch of strange symbols

Can you be a little more descriptive/explicit re' the "symbols"?

Likely at the back of your mind (or maybe nearer the front just now…) is the thought of personal files, photos etc. that may be on the hard drive; and you don't want to lose them?

If so - and you can manage to get into safe-mode - immediately take steps to safeguard them all. Copy them to DVD at least; and verify they can be accessed too on the DVD(s) as a check.

If you can't even get into safe-mode... post back. There is at least one other way to safe-guard "those precious/personal files etc.". After-which one sets about resolving the current problem(s)…; knowing personal files etc. are safe elsewhere (off the system entirely).


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#3
February 1, 2014 at 17:16:43
The symbols look like some kind of strange code or something...... its triangles, check marks, squares, and strange stuff. I don't what to make of it. I have tried to tap F8 a series of times, but still no luck :/ Do you think its a virus ?

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Related Solutions

#4
February 1, 2014 at 17:18:00
and honestly.... I don't think there is anything on the computer that is very important. Just pics, but I have copies of those anyway....

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#5
February 1, 2014 at 17:46:53
You might… feel inclined to boot the system with Ubuntu disk (a freebie Linux variant); as that will enable you (barring major problems with the hard drive) to access the drive and copy anything you might like to preserve - to external storage (typically DVD).

Then set about resolving the current situation - knowing "anything" valuable etc. is now safe/copied elsewhere.

Ubuntu.com is where to download an ISO (freebie) which save to a hard drive; then burn it to a DVD; boot with that DVD. It will then install itself into the RAM only; and the hard drive is now simply a resource for the Ubuntu OS to access and so on… It's a very useful disk to have at any time; as not only does it allow a safe access to the system - but can also often eliminate most of the hardware too when trouble shooting…

Also if you boot with it.. and can get on-line with it… you can run a freebie on-line scan from Trend, AVG, Avast, Sophos, and possibly Kaspersky.. I think all of those will allow freebie on-line scans…

Trend Housecall is the one I use the most; but some/all the others are useful to run as well - as sort of double/triple check?

http://housecall.trendmicro.com/uk/

It may be a virus… I wouldn't like to say definitely either way… Can you recall anything "odd/unusual" happening last time the system worked OK?

It "may" also be a keyboard problem; as that has popped up in a few links I browsed that mention similar problem to yours; but usually they have managed to at least logon…, or at least enter their user-name - but not the password.

Can you enter setup when it boots up - usually it's press the Del(ete) key - a message usually pops up to say that; unless when the system was configured etc. "they" hid that bit…

If you can - post back…

Also include the actual model Aspire you have - useful for all here to know in order to assist more easily and specific to "you" Aspire?

If you pretty sure there's nothing you'd be "upset" about losing… it may end up with a factory reset routine. But let's not go there just yet…

I'm in the UK and it's late… (very late); so it's bed time; However Johnw (way south - in another time-zone - near the Antarctic...) is likely to pop up at some time soon; and he is really into virus and other pests issues.. Possibly he (amongst many) will get across this and may advise possible resolutions too.

But do remember to post Aspire model number in your next post here..

This is a very long…. shot… If per chance you have a spare (usb) keyboard - see if the Aspire will recognise at boot up; and if it does see it - will it allow you login in?)


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#6
February 1, 2014 at 18:02:13
I truly appreciate all your help and effort! I will have to go out tomorrow I guess and get a DVD (seems that my teenagers have used them all) I can then burn Ubuntu disk from my desk top computer.

I am not sure what the model is - but on the back the model number is VA70 - if that means anything. ( Im a little on the computer illiterate side ) and it is using Windows 8

I just might have an extra keyboard around and will try that in the meantime.

Have yourself a great sleep ! and once again Thanks so much for your time and help! :)


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#7
February 1, 2014 at 21:03:06
✔ Best Answer
I'm wondering if it could be a corrupted bios. Is it the windows sign on screen when the symbols show up or before? Do the bios access keys work?

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#8
February 1, 2014 at 21:20:50
yes, its the windows sign in screen.... I dont know what bios keys are ( but it seems that none of them are working anyway) I can use the mouse to click on the icons on bottom corners, but it just comes up with more symbols. The Justin Bieber pic at sign in (courtesy of my teenage daughter) is the only thing that looks the same! =/ (he is corrupted.... in a different way! lolol)

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#9
February 1, 2014 at 21:53:31
The bios access key should be F2 for Acer. Start tapping it as soon as you turn on the laptop. If it goes into bios setup just see if the letters look OK there. You don't need to change any settings.

But if your daughter downloaded something that modified the sign in screen, that may be the reason. Some malware may have come with it.


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#10
February 2, 2014 at 08:24:53
Ok F2 was the bios key, and all the text looks normal there. What should I do next?

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#11
February 2, 2014 at 08:29:13
my daughter tells me that she was seeing a lot of pop ups in the days preceeding this event, she ran a virus scan off MacAfee and it didn't come up with any issues. She said she and her friend have been watching a lot of movies on movies2k.com and wonders if that is the problem because that's when this started. (just thought I would mention all this because she just told me)

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#12
February 2, 2014 at 09:23:26
So , when messing around a screen finally came up and gave me an option to clean the drive. I opted to not just clean files, but to clean the drive completely and reset to factory default ......... hope this was the right choice :/

I wont know for a while, I guess because it is currently resetting and it said it would take a while


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#13
February 2, 2014 at 09:24:30
Scan for infections using a bootable Rescue Disc.

http://www.howtogeek.com/175234/how...


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#14
February 2, 2014 at 14:45:54
Yaaaayyyyyy!!!!! It is all fixed!!!! Thanks so much to everyone who offered help! I appreciate you all so much!!!

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#15
February 2, 2014 at 15:30:05
Good to hear - but what was the solution; what dun you do...? Useful to have for future reference...

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#16
February 2, 2014 at 16:40:56
It looks like they ran a Factory Restore. As long as there was nothing irreplaceable on the drive then it was the right answer.

You have to be a little bit crazy to keep you from going insane.


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#17
February 2, 2014 at 16:51:12
Mmm... True - itreadslike that.... But I'm still wondering if it was a nasty of sorts or what...?

riider's link in post 13 is a useful one to have in mind too for future on-pass. Might be a little easier for some folks to use to scan etc. than using Ubuntu and going on-line to scan...? Although first one has to make the dvd used...?


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#18
February 2, 2014 at 19:18:05
yes, I did a factory restore. It seemed the best option considering I could not access any other screens. I suspect it was some type of virus ... just based on what my daughter said the computer was doing the night before. I hope she has learned a valueable lesson from all this ! You were all soooo helpful, I appreciate it alot!! :)

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#19
February 3, 2014 at 03:13:15
Well dun you!

Might be useful from now on to regularly save/duplicate/copy personal "stuff" to either external hard drive (usb) and or dvd. If only to safeguard it all...

Also to ensure you do have decent anti-virus programme running at all times.

M$ have their security Essentials freebie package; and others here will suggest Bitdefender, Avast, AVG, and Kaspersky. Also regardless of which you use, also install and run Malware bytes too - gets more than a few gold stars and brownie points from many here.


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