Solved smartscan3600 does not appear on the list of scanners in vue

December 24, 2012 at 11:42:00
Specs: Windows 8 Pro, AMD Athlon 2.0Ghz / 3 gigs
I have a Smart Scan 3600 with its driver in Windows 8 Pro and device manager shows it is working
It is supposed to be supported in Vue scan but it does not appear in the list of scanners so any slides I want to see cannot be shown.

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December 28, 2012 at 01:34:21
Did you install the CyberView X driver as specified on this VueScan support page relating to the SmartScan 3600? :

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December 28, 2012 at 08:14:24
Thank you for your reply. I did install the Cyberview X driver that was suggested and the Smartscan 3600 is recognised in device manager but when I open Vue scan the scanner does not appear on the long list of scanners. I then of course get a message saying no scanner is connected to this computer and asks me to check that the Smartscan 3600 is connected by USB and that the power is on. These conditions have been satisfied but to no avail.
When I bought the scanner in 2002 it came with Adobe Photoshop Elements 2 which was installed before the driver from the CD.I never had any problem with it then but now the Cyber 35 interface is incomplete and I get a message to say the interface cannot be imported immediately after a window which says the scanner is being initialised.

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December 31, 2012 at 12:24:17
✔ Best Answer
I have since found out that Cyber View X driver is NOT supported in windows 8

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