Samsung ATIV laptop boot priority order problem

December 6, 2014 at 16:31:56
Specs: Windows 8
Hello

When i go to UEFI (Phoenix SecureCore Tiano Setup?) and change boot order to boot into CD/DVD, it doesn't boot into CD/DVD. After when i go back to UEFI the boot order list is restored to it's original position. So how can i boot from my cd.

Also when i try to access to BIOS by pressing f2 nothing happens.

message edited by k2ru


See More: Samsung ATIV laptop boot priority order problem

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#1
December 6, 2014 at 16:43:45
Are you pressing F10 to save?

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#2
December 6, 2014 at 16:52:35
yes, of course. Also tried different sequenses but still it doesn't save.

message edited by k2ru


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#3
December 6, 2014 at 16:54:37
Did you try replacing the CMOS battery?

Click here for full system specs.


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Related Solutions

#4
December 6, 2014 at 16:56:33
i haven't tried it. It could be the problem?

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#5
December 6, 2014 at 16:59:04
"yes, of course"
When you are seeking help, we have no idea of your skill level, so we cannot take anything for granted.

On the Boot page, what is currently listed as Number 1?


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#6
December 6, 2014 at 17:01:47
First one: "Windows Boot Manager"
Second is Setup with exclamation mark in front of it. And third is SATA HDD.

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#7
December 6, 2014 at 17:07:13
Basically i need a way to boot computer from a cd. But changing boot order doesn't help and also i can't access to BIOS menu too. (Pressin f2 at startup doesn't do anything)

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#8
December 6, 2014 at 17:08:43
What is the EXACT model of your comp?

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#9
December 6, 2014 at 17:11:31
Samsung ATIV Book 2
Model code : NP270E5E-K03EE

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#10
December 6, 2014 at 17:27:12
It take it you are aware of all this sort of stuff that goes with UEFI:
https://askleo.com/how_do_i_boot_fr...

Always pop back and let us know the outcome - thanks


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#11
December 6, 2014 at 17:31:11
Haven't found a matching screenshot, this will do for now.
http://www.overclockersclub.com/rev...

As you can see, the CD is listed.

"First one: "Windows Boot Manager"
Second is Setup with exclamation mark in front of it. And third is SATA HDD"

You don't list any CD device.

Are you sure it is working?

If so, it should be listed in the bios.

message edited by Johnw


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#12
December 6, 2014 at 17:35:43
yeah actually i didn't write the whole list. But here it is :
1.Windows Boot Manager
2 .Setup
3. SATA HDD: HGST HTS545050A7E380
4. SATA CD: SlimtypeDVD A DU8A5SH (I think this should be the DVD/CD)
5. USB CD:
6. USB FDD:
7. USB HDD:
8. NETWORK:

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#13
December 6, 2014 at 17:44:18
"5. USB CD:"
Are you using the - or + as per the instructions to the right of 5:

5. USB CD should then be moved into the 1: position.


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#14
December 6, 2014 at 17:47:41
It actually shows to use F5/F6 to move position.(- and + works also)
Tried to move USB CD: to first palce but still its not booting from CD and the boot priority list resets.

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#15
December 6, 2014 at 17:49:49
"Tried to move USB CD"
Give me a photo after you move it please.

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#16
December 6, 2014 at 17:50:14
What happens if i disable a device??

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#17
December 6, 2014 at 17:53:33

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#18
December 6, 2014 at 18:01:24
"Here is this picture"
Everything is perfect, hard to get my head around this problem.

"What happens if i disable a device??"
Depends which device.


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#19
December 6, 2014 at 18:03:37
"5. SATA CD: SlimtypeDVD A DU8A5SH"
This is what should be number 1:

message edited by Johnw


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#20
December 6, 2014 at 18:03:57
I meant if i disable HDD then maybe CD is next option

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#21
December 6, 2014 at 18:09:02
"5. SATA CD: SlimtypeDVD A DU8A5SH"
Yeah i tried that too.
I think i have tried almost every combination. I got old windows currupted and can't boot up windows anymore but i have a original win 8 cd.

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#22
December 6, 2014 at 18:16:18
" but i have a original win 8 cd"
I don't use CD's anymore, put W8 on a thumb drive using Rufus.

Leave the thumb drive in after putting W8 on, reboot & change the bios to boot from the thumb drive.

Make sure you Delete ALL partitions & format to NTFS.

W8 - The complete guide to a Windows 8 clean installation
http://i.imgur.com/2FOd60C.gif
http://i.imgur.com/pm8d5Xm.gif
http://pcsupport.about.com/od/windo...
http://www.techrepublic.com/blog/wi...

Rufus
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Rufus_...
http://www.freewarefiles.com/screen...
http://rufus.akeo.ie/



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#23
December 6, 2014 at 18:20:48
There is still the same problem i can't boot from the thumb drive. HDD is the first option and i can't change it. It's basically the same thing as booting from cd.

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#24
December 6, 2014 at 18:22:16
I am really thankful for your help but going to sleep now. Messing around with this about 5 hours.

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#25
December 6, 2014 at 18:28:34
Ok, I shall dig deeper. I had wondered if that would happen.

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#26
December 6, 2014 at 18:35:49
In Advanced, disable Fast BIOS Mode if enabled.

If that doesn't work, on the first bios page, reset to Defaults & Save. Not the exact wording, but you should get the gist.

Others to try.

Secure Boot - Enable or Disable in UEFI
http://www.eightforums.com/tutorial...

Boot to UEFI Mode or Legacy BIOS mode
http://technet.microsoft.com/en-au/...
Applies To: Windows 8, Windows 8.1, Windows Server 2012, Windows Server 2012 R2

message edited by Johnw


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#27
December 6, 2014 at 19:23:25
Yes, as per my #10 I wasn't sure if k2ru was aware of these aspects. It's not so easy as it used to be but more secure. Nice detailed finds in #26.

Always pop back and let us know the outcome - thanks


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#28
December 6, 2014 at 22:20:23
So you still can't get into bios setup? And there's a separate key to adjust the boot order? If so, in at least some cases, changing it that way is a one-time thing and doesn't permanently change the boot order, meaning when doing it that way you'd need to change the boot order each time you start it up.

About not being able to get into bios setup; are you sure it's F2? Are you pressing the key at the right time? Could the F2 key be bad?


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#29
December 7, 2014 at 01:33:36
"In Advanced, disable Fast BIOS Mode if enabled."
- Disabled

" reset to Defaults & Save"
-Tried that already several times

"Secure Boot - Enable or Disable in UEFI"
-Disabled and enabled it multiple times

"Boot to UEFI Mode or Legacy BIOS mode"
-Can't find option like this, but i have "OS Mode Selection" ( Can select UEFI OS, CSM OS, UEFI and CSM OS). Tried all possible options there.


"And there's a separate key to adjust the boot order?"
- There is F5/F6 keys to change order.

"About not being able to get into bios setup; are you sure it's F2?"
- When i have under OS Mode Selection selected CSM OS or UEFI and CSM OS it show at startup: F2-setup F4-recovery. Pressing thoose keys won't do anything. (thoose buttons work, tried that)


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#30
December 7, 2014 at 01:48:17
This very tricky, not much else left. This is all I can think of.

1: Battery as already suggested, but I think your comp is only 2 years old.

2: Bios update.

message edited by Johnw


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#31
December 7, 2014 at 01:56:59
"Bios uptade." Can I do this without access to windows? Is a beginner able to do it ?

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#32
December 7, 2014 at 02:15:11
"Can I do this without access to windows?"
Yes.

"Is a beginner able to do it ?"
You can, but a lot of research/googling is needed.

You will see once you start reading, backing up the bios is essential, just in case you make a mistake.


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#33
December 7, 2014 at 02:28:58
Okey i need to copy new BIOS files to USB and then boot from it but i can boot from my HDD only. Same problem again.

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#34
December 7, 2014 at 02:41:30
"Same problem again"
Of course.

"Is a beginner able to do it ?"
Do you know a guru, that can visually see what is going on, somehow we are missing something.


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#35
December 7, 2014 at 02:42:31
Did you try the thumb drive in all the ports?

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#36
December 7, 2014 at 02:46:40
Actually i haven't treid to uptade BIOS yet. Even if i try to update i can't because of that probelm.

I plugged in empty USB and it was listed under boot priority oreder though.

message edited by k2ru


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#37
December 7, 2014 at 02:52:01
When reading posts, always go back to your last post, then scroll down.
You missed #34

"I plugged in empty USB and it was listed under boot priority oreder though."
That is a good sign.

message edited by Johnw


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#38
December 7, 2014 at 02:59:42
Yeah i can see it under boot priority list but i can't still boot from it? Everytime i change the list it restores.

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#39
December 7, 2014 at 03:05:47
Repeat of post #32

"Is a beginner able to do it ?"
Do you know a guru, that can visually see what is going on, somehow we are missing something.


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#40
December 7, 2014 at 03:08:46
What you mean by that ?

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#41
December 7, 2014 at 03:12:40
"What you mean by that ?"
Experienced computer user.

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#42
December 7, 2014 at 03:42:18
Did you try the Phoenix update tool?
http://phoenixbios.com/?ref=752

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#43
December 7, 2014 at 04:07:57
how can this help me ?

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#44
December 7, 2014 at 04:10:01
Is it possible that something in BIOS is blocked by manufacturer and i can't use all it's features. Like i can't use recovery at computer startup etc.

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#45
December 7, 2014 at 04:15:19
"how can this help me ?"
Don't know., we are clutching at straws.

"Is it possible that something in BIOS is blocked by manufacturer"
Anything is possible, google that question.

Is the bios password protected?
Go through your bios settings.


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#46
December 7, 2014 at 04:24:55
In settings i couldn't find anything that had password protection (There is option to add password). I just thought manufacturer had set limits or something to not allow user to boot from CD for example.

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#47
December 7, 2014 at 05:46:02
Another possible fix.

How to Restore an samsung Laptop to the Factory Settings
http://is.gd/dfGBp0
http://www.isunshare.com/blog/how-t...
http://www.pcadvisor.co.uk/how-to/l...


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#48
December 7, 2014 at 08:22:12
Loaded default configuration in BIOS several times, but didn't help.

I also tried booting from USB stick with Win8 on it, but still same problem. It boots from HDD.


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#49
December 7, 2014 at 09:17:10
I suppose you could try discharging the motherboard. I'm not really expecting it to help in this situation but as it is darned easy and quick to try....

Turn off computer, disconnect from domestic power, remove main battery. Now hold down the Power Off/On button for about 30 seconds. Re-assemble and hope.

I've not been able to unearth what type of CMOS battery you have but if it is the coin shaped type (CR2032 typically) they are very cheap and require no soldering - idea already raised in response #3. I have to say though that the usual symptom you get with a poor CMOS battery is the clock losing time.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#50
December 7, 2014 at 09:45:17
Tried motherboeard discharging, unfortunately didn't help.

Also I think that CMOS battery should be fine because date and time are correct and other changes are saved in UEFI except boot order.


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#51
December 7, 2014 at 12:16:32
OK - that witchcraft has worked several times In the past but not lately.

Always pop back and let us know the outcome - thanks


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#52
December 8, 2014 at 08:07:33
Okey got some questions now

What if i disable a device? <Shift+F1>
If I disable HDD then it's forced to boot from DVD?
Is it safe to just disable HDD?


http://www.upload.ee/image/4397756/... (right side)


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#53
December 8, 2014 at 09:05:20
Without going back through the post, I assume the settings are still not holding so maybe the disabling won't hold either.

If the disabling works then I guess it should pick up whatever is next in sequence.

Always pop back and let us know the outcome - thanks


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#54
December 8, 2014 at 09:15:29
I mean what this disabling actually does, can I enable it later or the HDD will be disconnected forever?

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#55
December 8, 2014 at 09:55:09
If you can get into BIOS you should normally be able to enable it later.

Always pop back and let us know the outcome - thanks


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#56
December 8, 2014 at 10:01:33
Strange, disabling HDD didn't change anything.

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#57
December 8, 2014 at 14:30:39
Sounds like the disable didn't stick either.

Always pop back and let us know the outcome - thanks


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#58
December 8, 2014 at 15:25:54
In the Bios, click on Boot.
Photo please.

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#59
December 9, 2014 at 05:34:43
Edit: Already been covered re:fast BIOS

message edited by btk1w1


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#60
December 9, 2014 at 06:45:32
Made some photos:

settings used:
http://www.upload.ee/files/4402047/...
http://www.upload.ee/image/4402049/...

before restart:
http://www.upload.ee/files/4402053/...
after restart:
http://www.upload.ee/image/4402055/...

Should I make a video, maybe I am doing something completely wrong?


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#61
December 9, 2014 at 13:59:01
"Should I make a video"
Anything that can help us help you is worthwhile, if you can produce good quality video, otherwise, photos.
"maybe I am doing something completely wrong?"
Not so much wrong, it's all due to the new motherboard UEFI standard & is very tricky, as per my post #34, where I quoted > "somehow we are missing something"

Have you read your manual? it will be on the CD that came with the comp.

How to Boot Your Computer from a USB Flash Drive
https://craftedflash.com/info/how-b...
Refer these SS ( screenshot )
http://i.imgur.com/6meLrpp.gif
Choose CSM OS mode ( not CSM OS or UEFI )
http://i.imgur.com/Sd1ZNWX.jpg


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#62
December 9, 2014 at 14:37:42
This manual from a Samsung website should be pretty close, if you need one:
http://downloadcenter.samsung.com/c...

I used "Samsung ATIV Book 2 NP270E5E manual" in Google from the UK and the above link was off this page (for Win 8):
http://www.samsung.com/uk/support/m...

You might do better from your own location as I tend to get UK variants. There is a Win 8.1 version if that's what you are using.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#63
December 10, 2014 at 06:34:02
Okey I read manual, found nothing new or useful. Same story again "disable fast BIOS" etc.

Also made a video, maybe this helps somehow.
http://youtu.be/B8XQvRyDTrA


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#64
December 10, 2014 at 14:05:56
"Also made a video"
http://i.imgur.com/vbK8rVt.jpg

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#65
December 11, 2014 at 05:17:54
Sorry, my first youtube upload. Should be working now.

https://www.youtube.com/watch?v=B8X...

message edited by k2ru


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#66
December 11, 2014 at 07:40:10
Couple of things:

I didn't actually see you "change" the boot order (only display it) - did you intend to? It should be possible to change the sequence as per the instructions on the right.

When you tapped F2 it appeared to be after the screen appeared. You need to do it immediately after hitting the power on button.

Apologies if I misread the video - things happened fairly quickly.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#67
December 11, 2014 at 08:32:03
"I didn't actually see you "change" the boot order (only display it)"

At 0:52 I think i changed the order or? (F5/F6)


Also tapping F2 immediately after start button has no effect.

message edited by k2ru


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#68
December 11, 2014 at 09:43:46
Oops, yes "the quickness of the hand deceived the eye" LOL.

Always pop back and let us know the outcome - thanks


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#69
December 11, 2014 at 14:41:11
" my first youtube upload"
Very good too.

Going through it now, I see the error > 0xc0000001

Follow the screenshots here.

To solve this blue screen error in windows 8, turn off your computer and when you power it up again, immediately press SHIFT + F8 key you will be presented with following screen:

http://teamwindows8.com/2012/11/err...

Your computer being UEFI & very quick you will only have a split second to implement SHIFT + F8, often the comp is too fast & it can't be implemented.

message edited by Johnw


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#70
December 12, 2014 at 05:15:43
Okey you don't believe what happened.

I got it working for a moment, changed sattings in UEFI and i got into new windows and all. Then i did a really stuid thing, i went back to uefi and restored original settings. Now i am in even bigger trouble. When i turn it on it says something like " there was an error we need to restart.. " and then starts "automatic repair preparation" after few seconds it crashes and says again there was an error we need to restart.. ". So it's basically an infinite loop. But now i can't enter into uefi or anything. (Shift + F8 not working also)

Googled about is but haven't found any solution that requires no access to BIOS. ( or Shift + F8 menu)

message edited by k2ru


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#71
December 12, 2014 at 07:48:34
You could try the "witchcraft" at #49 again now - there is a vague chance that it might unstick it this time.

Always pop back and let us know the outcome - thanks


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#72
December 12, 2014 at 13:05:54
Many variations of #49

Here is one.

1. Unplug power cord
2. Take out battery
3. Hold down power button slow count to 30 and then let go.
4. Plug power cord in (leave battery out at this point, don't Re-assemble) push power button.
5. When screen comes on, ( write down the exact message, so you can tell us ) follow instructions.

Another to try.

Try Factory Recovery using the backup image on the hard drive if it's still intact:
Turn laptop off.
Press and hold the zero key (0) and turn laptop on (keep zero key depressed).
Factory Recovery screen should appear.


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#73
December 12, 2014 at 13:26:18

1. Unplug power cord
2. Take out battery
3. Hold down power button slow count to 30 and then let go.
4. Plug power cord in (leave battery out at this point, don't Re-assemble) push power button.
5. When screen comes on, ( write down the exact message, so you can tell us ) follow instructions.


Tried this, everything still the same. But the error message i get is:
http://blogdotinsanegenius.files.wo...

I get this message for about a second and then it restarts and it loops forever.

message edited by k2ru


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#74
December 12, 2014 at 13:38:09
Leave the battery out, turn the comp on, hit the power button to force a shutdown.

Wait 60 seconds & reboot, we are trying to get a different screen to this.
http://blogdotinsanegenius.files.wo...

Repeat the process up to 10 times.

I'm in this time zone, what is yours?
http://www.timeanddate.com/worldclo...


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#75
December 12, 2014 at 13:45:24
Okey gonna try it now ...

My time zone http://www.timeanddate.com/worldclo...


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#76
December 12, 2014 at 13:46:20
Another thought (stolen from the words accompanying a youtube video about ACPI BIOS ERROR). Not quite yours and I doubt you want to go for factory restore but it still might be of interest:

===================================
I updated my friend's Samsung laptop last week and after the system completed the update, it just went into this eternal boot loop.
RESOLVED!
1. Remove HDD (make sure power is off).
2. Power on. Screen will give you 'All boot options are tried. Press (F4) key to recover to factory image using Recovery or any other keys for next boot loop iteration.'
3. Reconnect HDD (make sure battery is at least 80% full). The computer might shut down after reconnecting the HDD. Press and hold F4 and turn on the computer. You should get the Recovery loading screen.
4. Continue with the recovery procedure. You will have the option to also recover your files/data. This will restore your computer to factory settings.
5. DO NOT TURN OFF THE COMPUTER. Let the recovery process complete.
6. Once this is complete, UPDATE 'SW UPDATE' FIRST AND FOREMOST!. This will update the BIOS of your system which is the cause of the problem in the first place.
7. Make sure to install all important windows updates as well and set Windows Updates to automatically install.
I SUGGEST YOU STAY WITH WIN 8 SYSTEM as I am not sure if the problem will recur when you update to win 8.1 again.
Hope this helps.

CREDITS TO THE BLOG IN MICROSOFT FORUM UNDER THIS SUBJECT.
===================================

Always pop back and let us know the outcome - thanks

message edited by Derek


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#77
December 12, 2014 at 13:51:52
Did you try this from post #72?

Try Factory Recovery using the backup image on the hard drive if it's still intact:
Turn laptop off.
Press and hold the zero key (0) and turn laptop on (keep zero key depressed).
Factory Recovery screen should appear.


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#78
December 12, 2014 at 13:52:05
i also found that solution but it ruquires removing HDD. I actually still have warranty and removing HDD will cancel it. Some day i might be able to take it to repair, if I can't find another solution.(probably at the end of next week)

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#79
December 12, 2014 at 13:53:33
Try Factory Recovery using the backup image on the hard drive if it's still intact:
Turn laptop off.
Press and hold the zero key (0) and turn laptop on (keep zero key depressed).
Factory Recovery screen should appear.

Tried it before, not working.

fourth restart now... still got the same screen

message edited by k2ru


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#80
December 12, 2014 at 13:58:21
Leave the battery out, turn the comp on, hit the power button to force a shutdown.
Wait 60 seconds & reboot, we are trying to get a different screen to this.
http://blogdotinsanegenius.files.wo...
Repeat the process up to 10 times.

I think i have done this about 10 times now, no results.


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#81
December 12, 2014 at 14:07:33
Did you install W8?

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#82
December 12, 2014 at 14:15:07
Yes, after booting from DVD i was able to get into new windows

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#83
December 12, 2014 at 14:17:10
I did mean before you had the problems.

Is that what you meant?

This is probably where it went all wrong.
http://technet.microsoft.com/en-au/...
http://technet.microsoft.com/en-au/...


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#84
December 12, 2014 at 14:24:41
Before the problems everything was fine, I just wanted to reinstall windows.

Probably removing HDD is only way to solve this problem, so i have to take it to repair. Haven't found any other way to enter BIOS.


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#85
December 12, 2014 at 14:43:14
"I just wanted to reinstall windows"
Got it.

"so i have to take it to repair"
I'd say so.
Let us know how they solved it.

Bed time for you & I'm getting ready to go down south for a birthday.


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#86
December 12, 2014 at 14:48:55
"Let us know how they solved it."
Yeah sure i will write here but as I said I am not really sure when i can take it to repair.

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#87
December 29, 2014 at 06:23:23
Got my laptop back today and wow. They said hard drive was damaged and they replaced hard drive and motherboard. I have no idea how installing windows could damage hard drive. Before trying to reinstall windows everything was working fine. Now its ok and working fine.

Thanks for everyone's help, i really appreaciate your effort .


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#88
December 29, 2014 at 10:13:49
In no way can installing Windows damage anything. However, coincidences can definitely happen so there is no reason why there couldn't have been a hardware failure at that time. Two components failing at the same time is possible but stretches the imagination a bit.

Just a general comment about taking a computer into repair (not this particular one). If a repairer has taken trouble to change a component and it doesn't fix it they will often leave it in and then change something else which was the main culprit. Although they might charge for both this isn't necessarily a con. It can be the most cost effective way forward because time is often far more expensive than the components and if you have two new components you have the best chance of reloading Windows successfully.

Whatever, glad to hear you got it sorted and thanks for popping back to let us know. Clearly no messing with software would have fixed a hardware fault.

Always pop back and let us know the outcome - thanks


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