Solved Rebooting a Win 8.1 Machine stuck in Automatic Repair Loop?

February 2, 2018 at 07:33:28
Specs: Windows 8.1
My Windows 8.1 laptop goes into the Automatic Repair blue screen with a frowning face after I turn it on. It then begins the Automatic Repair with the swirling symbol underneath my computer's startup logo. However, instead of bringing me into the menu options the screen turns and remains black.

Here are some facts about the problem

1. I do not have a boot disk for Windows 8.1.
2. Since the computer came loaded with Windows, I do not have an installation disk or a product key.
3. As stated above, Automatic Repair does not finish loading and I cannot boot into Safe Mode.
4. Computer is a Toshiba Satellite laptop.

Is there any way I can boot directly into Safe Mode so I can retrieve more information about my computer (such as product key, CPU information etc) and solve this problem?

Thank you!


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#1
February 2, 2018 at 08:02:41
"Since the computer came loaded with Windows, I do not have an installation disk or a product key"

Not quite. The installation discs may not have been included but the software to create the discs is. The buyer is supposed to create them ASAP after the purchase but unfortunately, very few ever read the documentation. Also, the product key is on the underside of the laptop, possibly under the battery.

"Computer is a Toshiba Satellite laptop"

There is a method to run a repair or recovery but we need the model number to be able to properly assist. However, this may help: https://neosmart.net/wiki/toshiba-r...


EDIT: Once you get things sorted out, I suggest you create the Recovery discs.

message edited by riider


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#2
February 2, 2018 at 13:20:18
✔ Best Answer
This sometimes unsticks problems:

Turn off laptop, unplug power then remove battery:
https://www.youtube.com/watch?v=BLB...

Finally (with the battery removed) hold the Power Off/On button for at least 20 seconds, which discharges the motherboard components.

Assemble and see if you are lucky.

Always pop back and let us know the outcome - thanks


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#3
February 2, 2018 at 13:29:20
Thank you so much!

The Toshiba I have is a Satellite C-50 - A series. It is a C55-A5249.

EDIT: I was able to use the F12 button upon powering up to get into the HDD Recovery menu. I selected <HDD Recovery>, then Yes . . . and once again had to deal with a black screen and no action.


message edited by MightyMysterio


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Related Solutions

#4
February 2, 2018 at 14:55:50
Run Lazesoft.

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly.
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#5
February 2, 2018 at 21:29:45
Sometimes a repair boot loop is caused by a dead or dying hard drive.
Boot to a Live Linux CD/DVD (not install) to access the hard drive if it is still at least partially functional. If this works and you do not have a good back up pf your files, copy/paste them to a USB external drive before they are lost.
Test the hard drive with a bootable disk with Seatools on it from Seagate (short hard drive test).

You have to be a little bit crazy to keep you from going insane.


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#6
February 3, 2018 at 08:02:22
Will Lazesoft let me create a bootable USB from a computer that has a different operating system than the one I am trying to fix?

The computer that is giving me grief is a Windows 8.1 while my other computer is a Windows 10.


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#7
February 3, 2018 at 14:26:11
"Will Lazesoft let me create a bootable USB from a computer that has a different operating system than the one I am trying to fix?"

Yes.


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