Solved Please Help me Windows 8.1 slow Performance no virus etc.

April 5, 2017 at 06:33:31
Specs: Windows 8.1
My laptop is slow wheneever i click something its gonna be froze and not responding and it takes long time to open an apps or just a folder and i don't know what happen
I scan with window defender and avira and no virus detected then i scan it with malwarebytes and still no malware detected. So i tried everything i clean up my disk deleted those temporary files deleted my files that I didn't need unistalled some apps that don't need but still slow as fvck how to fix this?!?
Btw im using
NEC windows 8.1
Processor: intel(R) core(TM) i5 CPU M460 @ 2.53GHz 2.53 GHz
Ram: 4.00 GB (3.80 GB usable)
System type: 64-bit Operating system, x64-based processor
Sorry for my english im bad at english thank you for your help peoples

message edited by SinDreadTheGod


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✔ Best Answer
April 7, 2017 at 20:59:37
You appear to have Ask.com and other web tool bars. Uninstall all of them for a better more secure system.

You have to be a little bit crazy to keep you from going insane.



#1
April 5, 2017 at 15:01:28
Please download and run these two as they often unearth browser malware that even malwarebytes can miss:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

If anything is found please copy/paste the logs on here. If you lose the ADW log you can find it as a text file in the ADWCleaner folder directly off the system drive root (usually C).

Always pop back and let us know the outcome - thanks


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#2
April 5, 2017 at 15:43:35

@SinDreadTheGod

Your laptop probably has the default drivers by Manufacturer and/or Microsoft.
If You Have not Drivers, Find and Download Drivers From Manufacturer Websites.

a - Free Up Hard Disk Space On Windows and Clean the Hard Drive from Unused Hidden Files to Free Space. https://www.howtogeek.com/125923/7-...
b - Install and Update Windows Device Drivers
c - Do a clean (fresh) Install of windows

Note : Back up your Files and data

Good Luck.


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#3
April 5, 2017 at 16:24:55
Run CCleaner and after it runs and cleans, use the Start Up feature to manage your programs that start with Windows. The more that run in the background the slower things are overall.
Check Task Manager to see if any program or process is using a lot of CPU when at idle and everything you can see is closed.
Post results.

You have to be a little bit crazy to keep you from going insane.


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#4
April 5, 2017 at 16:54:49
So @Derek this what ADW cleaner sent me

# AdwCleaner v6.045 - Logfile created 06/04/2017 at 07:14:39
# Updated on 28/03/2017 by Malwarebytes
# Database : 2017-03-28.2 [Local]
# Operating System : Windows 8.1 Pro (X64)
# Username : hp - SINDREAD
# Running from : E:\adwcleaner_6.045.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

Folder Found: C:\Users\hp\AppData\Roaming\Softlink
Folder Found: C:\Program Files\¿ìѹ
Folder Found: C:\ProgramData\WindowsMsg
Folder Found: C:\ProgramData\Application Data\WindowsMsg
Folder Found: C:\Users\hp\AppData\Roaming\Mozilla\Firefox\Profiles\p1vdh6lo.default\extensions\safesearchplus2@avira.com
Folder Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\Default\Extensions\fcfenmboojpjinhpgggodefccipikbpd
Folder Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Extensions\papbadoldddalgcjcicnikcfenodpghp
Folder Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Extensions\lkadffjmnaiokkdncgdlecdegajoiemi
Folder Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Extensions\ipmkfpcnmccejididiaagpgchgjfajgp


***** [ Files ] *****

File Found: C:\TOSTACK
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxps_microsoft-xna-framework.en.softonic.com_0.localstorage
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxps_microsoft-xna-framework.en.softonic.com_0.localstorage-journal
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxps_utorrent.en.softonic.com_0.localstorage
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxps_utorrent.en.softonic.com_0.localstorage-journal
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxp_azlyrics.biz_0.localstorage
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxp_azlyrics.biz_0.localstorage-journal
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxp_convertpdfsnow.dl.tb.ask.com_0.localstorage
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxp_convertpdfsnow.dl.tb.ask.com_0.localstorage-journal
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxp_www.azlyrics.com_0.localstorage
File Found: C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

Key Found: HKCU\Software\Google\Chrome\Extensions\fcfenmboojpjinhpgggodefccipikbpd
Key Found: [x64] HKCU\Software\Google\Chrome\Extensions\fcfenmboojpjinhpgggodefccipikbpd
Key Found: HKLM\SOFTWARE\Google\Chrome\Extensions\ipmkfpcnmccejididiaagpgchgjfajgp
Key Found: [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\ipmkfpcnmccejididiaagpgchgjfajgp


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - aol.com
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - ask.com
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - mystartsearch_
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - istart.webssearches.com
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - mystartsearch.com
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - astromenda.com
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - warcraft-iii-the-frozen-throne.en.softonic.com
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - webssearches
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - mystartsearch
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Web data] - trotux
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Secure Preferences] - hxxp://www.trotux.com/?z=9334ce653836239a6450b97g9zabat6b4t7c6e1gfg&from=icb&uid=WDCXWD6400BPVT-16HXZT1_WD-WX4
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Secure Preferences ] - fcfenmboojpjinhpgggodefccipikbpd
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Secure Preferences ] - ipmkfpcnmccejididiaagpgchgjfajgp
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Secure Preferences ] - lkadffjmnaiokkdncgdlecdegajoiemi
Chrome pref Found: [C:\Users\hp\AppData\Local\Google\Chrome\User Data\ChromeDefaultData\Secure Preferences ] - papbadoldddalgcjcicnikcfenodpghp

*************************

C:\AdwCleaner\AdwCleaner[S0].txt - [5460 Bytes] - [06/04/2017 07:14:39]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5533 Bytes] ##########

and it work fine my laptop is back to normal i guess its malware or adware i don't know but yeah now my laptop run smoothly Thank you very much Derek your'e a life saver i don't want to fromat my laptop because i have a file on this computer that is so important to me that's why i'm here thanks a million


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#5
April 5, 2017 at 16:55:04
thanks for trying to help me guys even thou my laptop is fix now thanks to derek the first who reply me but i still going to try your methods even thou its already fix just playing safe :D thanks again you guys rock

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#6
April 5, 2017 at 17:01:32
Thats good to hear but there is no guarantee that your computer is yet clean. If you want to take it further I can contact a fellow helper who, if available, can take you through a full malware clean process. Pop back if you want to go that way.

'i have a file on this computer that is so important to me'
Time to back it up somewhere.

Always pop back and let us know the outcome - thanks


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#7
April 7, 2017 at 15:30:25
Just to add that it is best to use format as a last resort - often computer issues can be fixed without that.

If you want to mark this post as solved then choose a Best Answer.

Always pop back and let us know the outcome - thanks


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#8
April 7, 2017 at 20:59:37
✔ Best Answer
You appear to have Ask.com and other web tool bars. Uninstall all of them for a better more secure system.

You have to be a little bit crazy to keep you from going insane.


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