No sound on recorded video

August 4, 2013 at 18:25:20
Specs: Windows 8
Hello! I just got an Acer Aspire and recorded a video via webcam. It's showing but there is not sound. All of the volume is up and devices are functioning properly... please help =)

message edited by Nunsybunny

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August 5, 2013 at 08:59:37
Can you send the model of what you purchased?

For testing purposes, please check the following in control panel:
Windows key + r (on keyboard) -> type in 'control' without 's and press enter -> Change the "View by" (in upper right hand corner of control panel) to 'Small Icons' -> double click on 'Sound' and go to the 'Recording' tab

Does it show the Microphone plugged in and ready? (should be a green check mark)
If it is, double click on the active microphone and go to the 'Levels' tab. Is the slider bar to the right and up? Just want to make sure the microphone isn't muted.
If it isn't, then the workstation is not recognizing your microphone as being plugged in.

If the Microphone shows as plugged in, and the microphone volume is up / not muted.. I would configure and test it. You can also test this by going into the control panel -> speech recognition -> setup microphone
If it works, then the next step will be to put focus on the application you used to record the video. What application did you use? There is like a feature to mute/adjust audio when taking a video.


message edited by jpag3074

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August 5, 2013 at 16:35:43
Another thought:

Go to Control Panel > Hardware and Sound > Sound > Recording tab.

The rest depends on your particular setup but generalising:
Right click your Stereo Mix and Microphone entries. Ensure that Stereo Mix is NOT set as your default communication device but that your microphone is set for this instead.

It kinda works in a negative way. For example, what is showing in the drop down list is NOT the way it is set but instead indicates "what you click to change it's setting". So Disabled means it's Enabled (if you get my drift). Your default device, ie "general sound", should be Stereo Mix.

EDIT: Fixed typo

Always pop back and let us know the outcome - thanks

message edited by Derek

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