Solved new Dell with 8.0 bought from best buy

March 7, 2014 at 20:36:53
Specs: Windows 8
VERY FRUSTRATED CUSTOMER, Just about ready to go to the news, thought
I bought a new computer found out is was used, called best buy 32 days after purchase they will not exchange it after 15 days...#1 no one can even go from XP to 8.0 and learn it or find it's faults in 15 days. I am crying over my purchase NO ONE is willing to exchange it and found out today they don't make this model any longer! well I wonder why. Can call Dell and understand them as one guy puts me in tears today yelling at me. This is making me sick about 60 hours total since I bought it Oct 5th 2013, I should have known when I got home and the key board didn't work but I called and they gave me a new one. THIS MAKES ME SICK first I conform because I have too technology is exceeding humanity as a very fast rate. I AM NOT going to be money hunted for NOTHING I already bought my new computer and Office and webroot. PLEASE HELP ME, software problem? hardware? I am DONE spending hours on the phone back and fourth from Dell to Microsoft

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✔ Best Answer
March 9, 2014 at 12:26:23
There was another post from a very angry (and understandably so) Jeanine... But it appears to have been deleted - perhaps by the moderators? In it - apart from (presumably unintentionally) posting her long "letter" to BestBuy (clearly not a BestBuy...) three times... - she also included her email address.

I responded there advising her to edit her posts and remove her email address (for reasons explained); and also suggested a moderator might do it sooner. Presumably "one of them did" - as that post "is no-longer"?

Might be useful if there was some indication that the previous post had been deleted?

Now - if Jeanine paid for this laptop with a credit card... possibly "they" may be of help? Similarly a gentle - less up front etc. - approach to the Better Business Bureau or local Chamber of Commerce may prove helpful?

As regards dealing with Dell. As I understand it if you buy a Dell from anyone other than Dell - that 'anyone other than Dell" is now your point of contact for support; Dell disconnect and simply pass it back the "other vendor". I think this apples equally to other major brands too. A rather similar approach that M$ applies to OEM software disks... compared to Retail versions.

If the laptop is actually working - albeit with win-8.1 - and Jeanine prefers the XP look - desktop etc. - then perhaps one those here who are significantly more familiar with 8.1 (than am I) may be able to talk her through tweaking it to resemble XP (Desktop etc.). Which may prove a reasonably satisfactory solution.

I can empathise with Jeanine's "phrustsayshuns..."; being effectively "ripped of (if that is what happened here) is not nice. My experience with BB is that each store varies in how it deals with customer complaints. Some are quite "customer friendly" and others distinctly less so; and some of their staff are less than cogent on some of the items they sell than they might be. And if per chance the customer is less savvy..., and they get an " I'm an expert here" type and who is more interested in securing/maintaining a sale..., they can easily bamboozle and ride rough-shod over the less well informed...

We have a lady here who needs help. If there is no way to persuade BB to come on board and resolve it all "to her satisfaction', then possibly "we" here can find a way to lessen it all - by tweaking the installation to approximate XP look/feel at least?

I don't see this as a rant and disappear post... more a how do I deal with this and can you help - please?

message edited by trvlr



#1
March 7, 2014 at 21:19:16
Even if they won't exchange it, it should have a warranty that will take care of any software or hardware problems. How did you find out it was used? Was it a display model or was it previously sold and returned?

When you deal with them don't throw threats around. Let a lawyer do that later, if necessary. Take it in there and explain what the problem is and ask them how long it will take to fix. That is, assume they will do it. If you need a lawyer later he may only need to write them a letter, which will let them know you are serious.

Keep all documentation and start a journal noting your day to day problems with the computer and bestbuy. Courts like documentation.


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#2
March 7, 2014 at 23:02:35
My advice would be to find a local tech who is willing to spend an hour going over it with you to (a) see if there is a software/hardware problem, and if so write a report for you to pass to BestBuy and/or (b) set it up as you want it.

Windows 8.1, with just a few basic tweaks, can be made to work in a very similar way to earlier versions of Windows. If you look at a correctly set up system, apart from the 'Start' button I would defy any average user to say what version of Windows is running purely from looking at the desktop and running programs - even the Start button can be made to look the same with cheap third-party software.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#3
March 8, 2014 at 11:29:56
Looks to me like they bought a returned PC which they restock and put on sale (cheaper) as an opened product. Many electronic stores are doing that anymore. I know as a fact Future shop also does that...I bought a 7" HP Slate that way (unknown to me) which even had a used product sheet that had someones handwriting on with the model and serial number...I was pissed.

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#4
March 8, 2014 at 16:18:57
"PLEASE HELP ME, software problem? hardware?"

It is not clear to me what problem(s) you are having - best list them. You mentioned the keyboard, was that fixed?

Always pop back and let us know the outcome - thanks


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#5
March 9, 2014 at 08:55:24
If you want help here, then post the exact problems you are having.
There is no need to post the letter you wrote to the operations manager, it doesn't help us troubleshoot the issues you are having. And there is certainly no need to post it multiple times.

You seem to like to rant and rave a lot without ever explaining what issues you're having. Perhaps this is why you got the Dell tech frustrated and supposedly started yelling at you.

So let's start over. Very calmly explain the problems you are having in concise well thought out sentences.

message edited by THX 1138


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#6
March 9, 2014 at 11:12:55
Sorry Jeanine, it's a "buyer beware" world.

Looks like you've been suckered into believing the hype about the Windows XP apocalypse. I'm guessing you panicked & ran out & bought a new computer without doing any research? Now you have a computer you don't like & don't know how to use. For what it's worth, the majority of consumers do NOT like Windows 8. It's sale figures/adoption rate (or lack of) bear that out.

Anyhow, on top of buying a "bad computer", you paid extra for software (MS Office & Webroot antivirus). Why? You might have been able to transfer it from your old computer. And if that didn't work, you could have installed a free alternative such as OpenOffice, LibreOffice, AVAST or BitDefender antivirus, etc (had you known about them).

You chose to shop at BestBuy rather than OfficeMax, Office Depot, Frys, Staples, or even Walmart. BestBuy's policy is "15 days for all eligible products"; that's pretty much the standard for electronics components regardless of where you shop. You didn't contact them until day 32 & my guess is that "confrontation" didn't go smoothly.

Whether or not the computer you bought was a pre-owned/used/return item, I don't know. If it was used & was re-sold to you as new, AND you can prove it, then you should have a legitimate case. Otherwise, BestBuy's 15 day return policy has come & gone so you're wasting your time complaining to them. Since it appears you purchased a Dell, they are who you should be dealing with. It seems to me the easiest fix would have been a full factory reset; that would have put the system back into it's "brand new" state. Apparently Dell decided it was easier to replace the hard drive rather than try to talk you thru the reset process.

So where does that leave us? You have a new computer with a new hard drive, right? Windows 8 is installed & working properly, right? And you have your newly purchased software installed & working, right?

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#7
March 9, 2014 at 12:18:03
Do you think this website is in some way responsible? If so you are quite wrong. On here we offer to help folk fix their computers. It is a free service given in our own free time. I see no point in ranting on here.

If you've got computer issues you want us to help you with then list them, together with the model number of your computer.

Always pop back and let us know the outcome - thanks


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#8
March 9, 2014 at 12:19:18
I think this is a VENT and DISSAPPEAR post....LOL

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#9
March 9, 2014 at 12:22:13
Yes, I had that very same feeling myself. We shall see...

Always pop back and let us know the outcome - thanks


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#10
March 9, 2014 at 12:26:23
✔ Best Answer
There was another post from a very angry (and understandably so) Jeanine... But it appears to have been deleted - perhaps by the moderators? In it - apart from (presumably unintentionally) posting her long "letter" to BestBuy (clearly not a BestBuy...) three times... - she also included her email address.

I responded there advising her to edit her posts and remove her email address (for reasons explained); and also suggested a moderator might do it sooner. Presumably "one of them did" - as that post "is no-longer"?

Might be useful if there was some indication that the previous post had been deleted?

Now - if Jeanine paid for this laptop with a credit card... possibly "they" may be of help? Similarly a gentle - less up front etc. - approach to the Better Business Bureau or local Chamber of Commerce may prove helpful?

As regards dealing with Dell. As I understand it if you buy a Dell from anyone other than Dell - that 'anyone other than Dell" is now your point of contact for support; Dell disconnect and simply pass it back the "other vendor". I think this apples equally to other major brands too. A rather similar approach that M$ applies to OEM software disks... compared to Retail versions.

If the laptop is actually working - albeit with win-8.1 - and Jeanine prefers the XP look - desktop etc. - then perhaps one those here who are significantly more familiar with 8.1 (than am I) may be able to talk her through tweaking it to resemble XP (Desktop etc.). Which may prove a reasonably satisfactory solution.

I can empathise with Jeanine's "phrustsayshuns..."; being effectively "ripped of (if that is what happened here) is not nice. My experience with BB is that each store varies in how it deals with customer complaints. Some are quite "customer friendly" and others distinctly less so; and some of their staff are less than cogent on some of the items they sell than they might be. And if per chance the customer is less savvy..., and they get an " I'm an expert here" type and who is more interested in securing/maintaining a sale..., they can easily bamboozle and ride rough-shod over the less well informed...

We have a lady here who needs help. If there is no way to persuade BB to come on board and resolve it all "to her satisfaction', then possibly "we" here can find a way to lessen it all - by tweaking the installation to approximate XP look/feel at least?

I don't see this as a rant and disappear post... more a how do I deal with this and can you help - please?

message edited by trvlr


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#11
March 9, 2014 at 12:42:50
trvlr

OK but the problem is that nothing has been given that states what problem or problems the poster is having. There is nothing either saying that the poster wants an XP look alike or doesn't like Windows 8. What was it Churchill said "Give us the tools and we'll finish the job"? What I see is frustration directed to the wrong people and I'm therefore none too impressed. Nobody here caused this issue, whatever it is.

If there was more meat in previous posts that that is too bad because not everyone will have seen them - I didn't.

Always pop back and let us know the outcome - thanks


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#12
March 9, 2014 at 13:33:47
It was more detailed... and I got the impression that the laptop was originally XP OS - and had been up'd to win-8.1? Also that Jeanine was familiar with XP and would have been OK with it. I am of the impression too that she found the initial transition to win-8.1 more than she was ready for - and it would appear that BB were no help; and totally failed to empathise, understand, and assist...?

Of course we have (had) only one side of the initial situation; but based on my own limited experience with BB I find some inclination to towards Jeanines's view point. That it was sold as new (and wasn't apparently) - does raise some serious questions...; which it would be in the interests of BB to address and resolve?

I thinkJeanine has come here (via whatever route) in the hope "we" can somehow help; presumably as she has heard "good things" of the site? But, as you say, in the post here as is - there isn't too much to go on with regards to providing some suitable help and resolutions.


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#13
March 9, 2014 at 14:07:48
I want to thank you for your reply and especially so your understanding. Boy these people are not patient with this 55 year old, that's a bit out of the loop if you will. Please except my deepest apology for not first reading the ropes here first. Also my multi posting I though I was suppose to respond to each persons reply. As far as just copying and pasting that letter I was simply cutting corners. I have arthritis pretty bad and took a short cut in which in turn bit me in the ass. I'm so tired of this unjust issue I will try when time allows to post a new post and try very hard to simplify it as best I can. I do have all notes all case numbers, names, dates and conversations, this I have learned many years ago. Again thank your for talking to me with finesse. I want you to know I donate my time and love people very much "respect is everything" in my world, but after multible kind words and sweet contacts to no avail yes I can and will become a Italian redheaded bagger and there's really know stopping me at that point. Again I very sorry for upsetting anyone, sending a hug your way,
Jeanine

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#14
March 9, 2014 at 14:10:30
Thank you, but you are so wrong. You know the people that matter don't mind and the people the mind don't matter. Try and remember this okay

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#15
March 9, 2014 at 14:17:52
OK fine, but is there something you want us to help you with? If so give us the model number and any problems with the computer that you want to fix.
EDIT: If your issue is a dislike of Win 8 (which seems to be implied by others on here) then we can help on that too. For starters, using Classic Shell (free program) will produce an old style start menu.

We can't help with your purchasing and returning issues, although you might be able to find an organisation that deals with consumer rights. On here we deal with computer faults or advice on usage.

Err..55 isn't old.

Always pop back and let us know the outcome - thanks

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#16
March 9, 2014 at 15:03:32
As one well erm... beyond 55, and it happened sometime ago - but I can't kwite remember wen... - 55 is a mere just past adolescence?

Incidentally whereabouts in USA are you located?

And a gentle reminder - "never" post an active/valid email in any forum (not even this somewhat august, honourable, and multi-generational/multi-national one); and never in any chat rooms either... Udderwise one will risk being spammed; a victim of spoof emails; and a recipient of all manner of "stuff" you wouldn't want to receive or know about... Likewise any passwords, account details of any sort; or software (installation) keys etc.

Meanwhile... hang in there... all may not be lost. Or at the least folks here may be able to assist you get to grips with the dreaded win-8.1 (which many - even some here...) seem to find OK - once they have "tweaked it" to be as they'd prefer.

message edited by trvlr


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