New Dell Windows 8 laptop Black screen Only cursor moves

March 19, 2013 at 20:51:55
Specs: Windows 8
I was using a flash drive, putting photos in "my pictures". Cursor moved, but a message stated my pictures not responding. After an hour. The new Dell xps 12 laptop with Windows 8 started to feel hot and I used the start up switch on left side because I couldn't get the cursor to move to settings (off). A black screen appeared when I turn it on, cursor moved all around. I couldn't get the Dell logo on and I pressed enter several times. Had to turn it off with the start switch manually. Help. Thank you.

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#1
March 20, 2013 at 06:44:25
I simply suggest you to contact Dell for warranty since the notebook is new. If you try to repair it yourself, either software-wise or hardware-wise, you may void warranty.

CoolGuy


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#2
March 30, 2013 at 20:11:08
Thank you for your suggestion. I don't know how it happened, but my xps 12 is up and running.

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