nero 7 essentials refusal to uninstall

February 8, 2013 at 02:59:17
Specs: Windows 64
I have been trying to install Windows 8 but each time I try it stops dead whilst trying to uninstall Nero, when I try to uninstall using Control Panel [ Windows 7 ] it again refuses to uninstall Nero quoting , for example :
Crash Thread ID 4984
Current thread ID 3188
[this is the same response with both Windows 8 and Control panel ,it changes these numbers each time I try ]

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February 8, 2013 at 03:26:44
Try running the Nero General Clean Tool in Windows 7.

Go here and click the tab named "Nero General Clean Tool":

Read the instructions under "Please proceed as follows". . or print off the page.
Then click "Download" and run it when it's finished downloading.

When it's finished removing Nero, try upgrading to Windows 8 again.

Incidentally, I hope you've checked that Windows 8 drivers are available for your PC or laptop?

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February 8, 2013 at 07:07:50
Thanks Phil,
after posting my message I thought I`d go to MS [ although I made a mistake on the way there and went to some foreign place where they frightened me to death by telling me about all the Trojans on board and tried to charge me £189 to correct it ], and they [MS] did the job for free {although I was on the phone for 54 minutes], they even installed 8 for me and then rang back for another 20 minutes or so to talk me through the changes, absolutely wonderful , I give them 15 out of 10 !

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February 9, 2013 at 07:51:53
We are a bit inclined to knock MS so it's good to see them getting credit when it's due.

Be careful with those bogus "fix-all" websites - they are all over the net.

Always pop back and let us know the outcome - thanks

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