need to factory reset my acer

June 2, 2013 at 11:09:21
Specs: Windows 8
put norton on my machine and now can't get on. Called a tech support group for acer and was going to be charge 149.00 for a factory reset..according to my son I should be able to do this. As it is a new machine and I don't have anything on there to save, I'd just like to try a factory reset without begin charged.

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June 2, 2013 at 13:57:11
When you say to can't get on do you mean the computer won't start or you can't get online? If you can start it, this general info might help:

For more specific information we need the model name and number.

Always pop back and let us know the outcome - thanks

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June 3, 2013 at 03:25:12
Also... If this is a new system... Did you receive any disks with it; often called recovery disks? Likwise did you per chance make a set as often advised by manufacturers? As Derek comments actual model etc details will make it much easier to help you.

I can't see how any outfit could justify a charge (certainly that high) for a reset routine; especially as the how to do it is likely on the www, and is also easily given over the phone, or in an email reply from their support.

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June 3, 2013 at 06:11:33
To access Acer recovery press alt+f10 It will give you a few options.

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