Solved Need help fixing BSOD 0x0000001E issues

July 29, 2015 at 18:56:33
Specs:
My computer worked fine until a couple hours ago. Now it keeps popping up with a blue error message after about 5 minutes upon restart. The message says this: "A problem has been detected and windows has been shut down to prevent damage to your computer. If this screen appears again, follow these steps:
Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with manifacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to remove or disable components, restart your computer, press F8 to select advanced startup options, then select safe mode.
For technical support to this problem, call windows helpline: +1-888-991-9974.
Technical information:

***STOP: 0x0000001E (0xFFFFFFFFC00000094,0xFFFFFF8000C074D1E,0x0000000000,0xFFFFFFFFFFD) "


Can someone please help me? I would gladly do what it says, If I knew how to do it! I would prefer if no solutions listed required money although I do have a container of clean disks if they can be used. It would also be better if the solutions were in visual form, such as a video or pictures, but if this cannot be done, then use writing. PLEASE HELP! I also don't want to lose any information a I am a gamer. I will gladly send you a steam gift card if any of you can help me! It is an HP laptop running windows 8. I think it has 400 GB an 200GB available. That's all I know. Please help me!


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#1
July 29, 2015 at 22:44:58
Please try to come up with the simplest answer possible, I'm sorry for being so demanding. It's just that I don't know what else to do except maybe restore it to its factory settings.

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#2
July 30, 2015 at 08:24:14
✔ Best Answer
That phone number (and all the rest) is a fake DO NOT USE IT. You have a virus or malware so there's no quick fix.

Run these three freebies for starters, in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

EDIT:
Factory restore is another option but you will loose all your own stuff, so would need to back it up.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
July 30, 2015 at 11:06:06
i got the same problem at the same time as you and still have it. if u find a solution pls tell me :(

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Related Solutions

#4
July 30, 2015 at 11:21:01
Assuming the message is real, it's telling you what is wrong & how to fix it.

Try this: boot into Safe Mode, uninstall the graphics drivers, & then reboot.

http://www.howtogeek.com/107511/how...


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#5
July 30, 2015 at 13:07:05
Google search for phone number (from UK because that's where I am):
https://www.google.co.uk/#q=+%2B1-8...

Always pop back and let us know the outcome - thanks


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#6
July 30, 2015 at 17:27:19
loftyhallow you need to start your own thread. At the moment you are "piggy-backing" on someone else's and because his system requirements may be different to yours his "fix" may not work for you.

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