My toshiba satellite l15w-b1302 won't shut down

May 29, 2015 at 11:11:01
Specs: Windows 8.1, Intel celebrant
My computer has windows 8.1 and is stuck on the shut down screen. I tried holding in the power button but it just goes in to sleep mode. I can't find out how to completely restart it and get it working.

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May 29, 2015 at 13:54:59
Did you hold the power button down for at least 5 seconds (10 seconds to be absolutely sure)?

If not unplug it from the power supply.

If you still have trouble turn off (if you can), unplug the power, remove the main battery. Hold the Power Off/On button down for at least 20 seconds to discharge the motherboard components. Re- assemble and try again. If you are still in trouble pop back and tell us what is (or is not) happening.

Always pop back and let us know the outcome - thanks

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