my daughters laptop has black screen

Derek January 20, 2015 at 11:24:16

There might be a model number underneath. Always pop back and let us know the outcome - thanks

Johnw January 20, 2015 at 14:39:52

Can you get into the bios?

it shows bios shadowed thank you

the model no is underneath .it shows psaf6a-08401n .as model number thank you

underneath the computer shows model psaf6a-08401n I hope this helps thank you

Johnw January 20, 2015 at 16:56:39

Instructions http://www.wikihow.com/Disable-BIOS... 1: Turn on your computer and press the key needed to access your computer's BIOS. "F2," "Del" and "F12" are common keys, but this varies for different manufacturers. 2: Use your computer's arrow keys to access the "Advanced" menu option. Select the "System BIOS Shadowing" option and press "Enter." Select "Disabled" from the options that appear and click "Enter." 3: Use your arrow keys to select "Exit" and choose "Save and Exit" to save your settings message edited by Johnw

Derek January 20, 2015 at 17:35:51

When you took the main battery out (disconnected from power I hope) did you hold the Power Off/On button down for at least 20 seconds? If not do this, it discharges the motherboard and has been known to fix the symptoms you are having - at times. See also the options here: http://pcsupport.about.com/od/windo... Always pop back and let us know the outcome - thanks

sorry I tried taking out battery and holding power off/on button down,and then when I logged in again it went to the Toshiba page and at the bottom has press f2 for system utilities and press f12 for boot menu,goes to password,but will not except the password thank you

I tried F2 Del F12 and it went enter password for bios,but would not except the password.sorry for your trouble just hope this problem can be fixed,if not the bin is looking like an alternative option which I hope doesn't happen thank you

Derek January 20, 2015 at 18:28:14

Have you always had to enter a BIOS password? Try just hitting Enter key instead of a password. Back tomorrow sometime - way past bedtime (I'm in UK). Always pop back and let us know the outcome - thanks message edited by Derek

Johnw January 20, 2015 at 18:29:21

"would not except the password" Did you try without a password?

yes I tried without the password and the computer shut down after 3 times thank you

Johnw January 20, 2015 at 19:47:01

"computer shut down after 3 times" I never use passwords on any comp. Passwords: setting and removing (for BIOS, Supervisor, and Windows passwords) http://support.toshiba.com/support/... message edited by Johnw

DAVEINCAPS January 20, 2015 at 22:15:42

Did you know there was a bios password but when entering it it's not being accepted or is the bios password something new? If the former take care with upper and lower case letters. If the latter ask others who have used it recently if they set a password.

thanks for your help I have tried everything possible,but now must admit defeat,asked my daughter what passwords she used,and sent me a list of 5 different ones,(unbelievable) none which worked, sorry for the time wasting,but once again thank you s plester

Johnw January 21, 2015 at 20:58:36

Try this tool. Lazesoft Recover My Password Home Edition http://www.softpedia.com/get/Securi... http://www.lazesoft.com/forgot-wind... http://www.lazesoft.com/screenshot.... http://i.imgur.com/oTphnej.gif Tutorial http://www.thewindowsclub.com/reset...

i am sorry,i cannot select a best answer,because the problem was not solved,but I do thank you all for your time trying to solve it thank you.shirnie

DAVEINCAPS January 27, 2015 at 23:28:13

You're welcome. A 'best answer' isn't required.