My 1TB Seagate HD cannot be detected by my laptop! HELP

July 2, 2015 at 20:06:18
Specs: Windows 8
I have a 1TB GoFlex Seagate HD which I've had for more than 2 years, and it's been working fine. I haven't accessed it in a while though, and today when I connected it to my laptop, it wasn't detected. I also tried connecting it to another laptop with the same result. The light comes on, and there is a vibrating noise, but other than that, there's no other indication it's alive and working. I do have work and data collected over the years and it's vital to me, but not at the cost of paying $2000 - which i've read from other forums.

I would really appreciate it if someone could help me out, If I can at least recover the data, that would be all I'm asking for - if the HD cannot be used again after that, t's a loss I'm willing to bear.

Also, it is not detected at all - in My Computer, In data management, in anything. It's like it doesn't exist. I have also used the Seagate software which bypasses the OS, and that cannot detect the HD too. any help???!!!


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#1
July 2, 2015 at 21:00:43
Can you get into the Bios?

If not.

" If I can at least recover the data, that would be all I'm asking for"
Slave it to another comp, in other words, you have 2 hard drives on the one comp.
Go into the bios & make sure the comp boots from the good hard drive.


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#2
July 2, 2015 at 23:44:19
It's a USB drive then? Maybe it's the USB port and not the drive. Do other devices work in that port?

You can download Seatools diagnostic software:

http://www.seagate.com/support/down...

and see what it says.


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#3
July 2, 2015 at 23:56:10
MarionSarah, as you have already run the Seagate tool, I would remove the built in hard drive & only have the 1TB GoFlex connected.

Now go into the Bios & see if it is recognized, if not, some settings may be wrong, let us know the result.


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Related Solutions

#4
July 3, 2015 at 11:07:41
Thanks for the info, but it is not the USB port as other HDs can be recognized...

I have yet to figure out how to make a slave drive work, and John, It is not recognized in the Bios... :(


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#5
July 3, 2015 at 12:36:48
Sounds like it's "broken" unfortunately.

message edited by beachyhbt


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#6
July 3, 2015 at 14:38:07
"I also tried connecting it to another laptop with the same result"
In which case it has failed so all you can hope for is to get the data off it.

Even if you are able to format it afterwards and make it work again it would be hard to have much trust in it. Of-course you should also check the cable because, although it is unlikely, it is still just possible.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
July 3, 2015 at 16:46:24
Maybe the install disk hasn't been used.

GoFlex Home Software ISO file
http://www.seagate.com/au/en/suppor...
For the GoFlex Home in case the installation CD is lost.


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#8
July 3, 2015 at 17:04:26
If the install disk, wants to format the drive, skip or abort that step.

Another possible, try different setting in the bios, with only your usb drive connected.
Does the bios now see the usb drive?

Boot to UEFI Mode or Legacy BIOS mode
http://technet.microsoft.com/en-au/...


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#9
July 3, 2015 at 17:20:52
Thank you Derek, but I tried using another cable, so thats not the problem..

John, I tried the the usb drive, but the bios doesnt see it, I will try the install disk... Keeping my fingers crossed. Although it has to be burned onto a disk? hmm.. have to give it some time then as nowadays laptops dont come with cd drives, at least mine doesnt... can i transfer the info to another usb drive?


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#10
July 3, 2015 at 17:59:06
"can i transfer the info to another usb drive?"
Use Rufus.
Once you have the ISO on the usb thumb drive, boot into the bios & set the boot order to boot from it first.

Rufus
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Rufus_...
http://www.freewarefiles.com/screen...
http://rufus.akeo.ie/
UEFI
Select the GPT partition scheme for UEFI computers.


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#11
July 3, 2015 at 23:12:28
If you need recovering data from the USB drive, RECUVA is a good free program.
http://www.piriform.com/recuva/builds.

Select what type of files you are looking for to limit the amount of results as it may take a long time to complete the search.


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