login password not working

November 20, 2013 at 19:12:48
Specs: Windows 8
I have a Dell Inspiron 15 3520 and for some reason the log in password does not work. Last night when I went to sign on after booting up I used the same password I have been using ever since I set up this laptop. For some reason it is saying incorrect password. I cant log on to troubleshoot what the problem is. If I could get to the boot options menu and boot into safe mode I could probably fix the problem but I can't get to the boot options screen. It says on the Dell site that pressing F8 key every second until I got the boot options screen would do it but all it does is go the the sign in screen asking me for my password. Is there some trick I need to do to get it to show me the boot options menu?

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November 21, 2013 at 01:18:56
You are most likely not pressing F8 at the correct time in the boot process. You have to keep pressing it repeatedly as soon as you switch on the computer, until the "Advanced Boot Options" appears.

We cannot help with lost or forgotten passwords though, so please don't mention passwords any more when you post. Many forum helpers will simply ignore any posts where passwords are mentioned.

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November 23, 2013 at 09:34:57
Phil22, you are wrong starting with your first sentence and continually wrong from then on. First of all Phil22 you should never "assume"when answering a question. People who ask question are not all computer idiots. I am a computer tech with 4 Microsoft Certifications and an A+ Certification.I got those certifications several years ago long before Windows 8 came out and until Windows 8 came out you are correct, continuously and rapidly pressing the F8 key as soon as you release the power button would bring up the Boot Options Menu. That was BEFORE Windows 8. With Windows 8 just rapidly pressing F8 as soon as you pressed the the power button does nothing. The thing to do is HOLD the "Shift" key and start rapidly pressing F8 will bring up a blue screen title "Choose an Option". Choose "Troubleshoot", then the next screen choose "Advanced Options", then choose "Start Up Settings" From there you will see a list of options you can have your PC do after you press "Restart". For a video illustration go to this link...


I hope this helps everyone and Phil22 that is running Windows 8. It is a whole new way of doing things.

And that is the way you answer your on question.

Phil22 I hope you can take a little proding. It was all in fun :-)

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