Lenovo C260 AIO hybrid system screen blank after log in

January 30, 2015 at 00:17:48
Specs: windows 8.1
I have Lenovo c260 all in one pc - had for one month, after logging in screen then goes blank and does not come on at all, problem only started when speedupmypc pop up appeared and seems to have taken over. I have mcafee security installed as standard when purchasing, is computer corrupted?

Thanks for any help you can provide


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#1
January 30, 2015 at 04:55:27
Have you tried booting to safe mode?

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#2
January 30, 2015 at 05:19:27
Hi - no not tried that, apologies I am not very computer savvy, is it a straight forward procedure? - thanks for your answer

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#3
January 30, 2015 at 05:22:46
That's two mistakes: Keeping McAfee and trying 'speedupmypc' in the first place.
Try booting into safe mode, if you can get in, manually uninstall anything related to the 'speed up my pc', then download, install, update, and run Malwarebytes. Delete all it finds and copy/paste the log here. When installing Malwarebytes, uncheck the free trial to get the free version.
http://www.malwarebytes.org/mwb-dow...
Report back log and results to see if anything further is needed.

You have to be a little bit crazy to keep you from going insane.


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#4
January 30, 2015 at 05:27:13
Tap F8 repeatedly during the boot up and you should get the advanced boot options and it should be there as an option. If you do not have the mouse pointer or touch screen, use the arrow keys to select it and hit enter. You want Safe Mode with Networking if it is an option. On Windows 8, you may also have other repair options, but try this first. A Start Up Repair or other repair options will be the next step if you cannot boot to safe mode.

You have to be a little bit crazy to keep you from going insane.


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#5
January 30, 2015 at 05:32:06
Thank you very much - told you I was a novice - I will attempt this when I get home later, will report back early next week - thanks again

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#6
January 30, 2015 at 05:47:50
It's only a month old? Take it back. Replace it with either a desktop or a laptop, not another all-in-one hybrid.

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#7
January 30, 2015 at 07:58:45
Getting to safe mode is a different in Win 8.1. See if you can do it from any of these:
http://www.7tutorials.com/5-ways-bo...

Always pop back and let us know the outcome - thanks


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